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Sales Customer Service

Milton, Ontario, Canada
January 19, 2018

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Background in Management and Sales and “know-how” in delivering excellent client experience …accompanied with initiatives, multi-tasking abilities and drive to exceed corporate objectives

Core Competencies

Sales: knowledge of principles and methods for showing, promoting, and selling products or services including marketing strategy and tactics, product demonstration, promotions sales techniques, and sales control systems that increases revenue

Management: adept in management principles involved in strategic planning, leadership technique, and coordination of people and resources

Effective communication skills: adept in Public and Customer Relations, Negotiations, and Damage and Conflict Resolution

Resourceful and well-organized: skilled in activity planning, task management and project follow through

Problem solver: respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities

Educational Background

Faculty of Social Science, Double Major in Political Science and Minor in Economics

University of Western Ontario London, Ontario 2005-2009

Relevant Courses: Retail Marketing Management, Consumer Behavior, Marketing for Management and Organizational Studies, Leading Teams

Oral and written fluency in: English, Urdu, Punjabi and Hindi; proficient in computer applications including Microsoft Word, Excel, Outlook and Access

Professional Experience

Branch Manager

Enterprise Holdings London, Ontario August 2009-Present

Manage overall branch operations and supervise the management team

Evaluate customer service performance of Branch employees and Proactively seek process improvement to ensure high quality customer experience

Recruit, interview, hire, train and place branch level employees

Develop overall sales and marketing strategy for the Branch to meet and exceed revenue goals, fleet growth, generate new leads to increase monthly referrals

Maintain sales metrics on a monthly basis and achieve or surpass goals set out by Corporate

Prospect, manage and retain high profile accounts, dealerships, insurance partners, and corporate accounts; including 3M, Magna, General Dynamics, Union Gas, Department of National Defense.

Identify additional revenue opportunities and collaborate with Area Manager/Corporate sales executives to develop and execute strategic plans

Establish individual performance targets, goals and objectives – measure and track

Manage external and internal relationships effectively, cultivate new partnerships

Maintain knowledge of market trends and competitive landscape

Review, analyze and manage P&L and identify revenue opportunities for revenue growth

Assess and analyze competitive environment and provide appropriate reports and recommendations

Call on existing and potential accounts to develop business, improve services, and recommend new opportunities

Manage branch receivables, including negotiating payment plans, collecting difficult accounts

receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral collection

Commodity Management Associate

Celestica Toronto, Ontario August 2008- July 2009 (Contract)

Supply Chain professional with strong procurement and materials management background in a corporate section of a diverse, multi-site, decentralized, electronics contract manufacturing company.

Provided performance reporting for cost analysis & supplier performance to senior management

Identified, recommended and selected appropriate vendors for services needed

Monitored the progress of negotiations and prepare presentations/communication consistent message to suppliers

Ensure functions are being carried out in line with proper policies and regulations

Presented weekly key performance indicators (KPI) for assigned commodities to senior management

Extensive travel to different Celestica locations to assist with Supply Chain Operations.

Sales Associate

George Richards Big & Tall Menswear Store London, Ontario 2005-2007

Achieved individual targets by successfully converting customer opportunities to realised sales. Respecting sales metrics while demonstrating company’s core values and respecting customer’s needs.

Managed activities to optimize customer contact utilizing strong sales cycle skills

Assisted customers in selecting products and merchandise while helping increase store sales by promoting different varieties and deals

Managed the inventory control and responsible for stacking and arranging store merchandise in orderly fashion and prepare inventory reports for the new orders.

Volunteer Experience

Fundraising Coordinator at Quinton Warner House (Branch of Mission Services), London, ON 2007-2008

Public Relations Manager for the PSA- University of Western Ontario 2008-2009

South West Optimist Soccer Coach- Coached boys ages 12 - 15 years old. 2006-2009

HOBBIES: Coaching Soccer, Playing Soccer, Camping, Canoeing, Playing Cricket, Playing Basketball and Cartography

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