Customer Service Representative
Resume:
Nikkia Michaud
Maplewood NJ *****
Email: *************@*****.***
Alternate 862-***-****
PROFFESSIONAL SUMMARY
● Over 9 years’ experience in customer service with special proficiency in analyzing situations and resolving conflicts.
● Excellent multitasking and proficient in Microsoft Office Suite
● Enjoy helping and working with diverse population RELEVANT EXPERIENCE
Maximus Albany NY 11/2/2015-12/31/17
Customer Service Specialist III, IV
● Act as a liaison for the patients and the Health Center
● Obtain and enter accurate demographic information into Siebel
● Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
● Answer telephone promptly and in a polite and professional manner.
● Use sound judgment in handling calls, especially with upset patients. Understanding of when to escalate calls to team leads, supervisors or other departments. River Source Life Insurance Albany NY 02/14-09/15
Customer Service Representative
● Answering phones, processing insurance claims, and providing customers with essential information regarding claims.
● Very efficient in resolving client issues in a timely manner.
● Meet personal/team sales targets and call handling quotas
● Provide accurate, valid and complete information by using the right methods/tools
● Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
● Keep records of customer interactions, process customer accounts and file documents Temper Salon Troy NY 09/11-02/14
Front Desk Clerk
● Performed light typing and clerical duties.
● Greet guests and patrons as they arrive, Provide guests with directions around the salon
● Answers telephone system and directs calls accordingly
● Make appointments over the telephone, through emails and in person
● Balance cash at the end of the shift and generate accounting reports and c ompute bills and take payments
● Refer guests to appropriate manager to resolve complaints All Metro Health Care Schenectady NY 07/10-09/11
Staffing Coordinator
● Performed scheduling, filling, and payroll in high pressure working environment.
● Maintain staffing operations across the board, Maintain schedules for rotating staff
● Obtain daily staff requests and fill them efficiently also Secure coverage for vacancy shifts
● Uphold accurate system for tracking staff over a variety of shifts
● Monitor overtime accumulation and attendance of employees
● Assist the human resource department with interviews and orientations
● Conduct competency checks on new and existing employees
● Work with the payroll manager to verify payroll accuracy and Process employee vacation requests CDG Management Troy NY 10/08-06/10
Customer Care Representative
● Made inbound and outbound calls to raise money for Fraternal Organization of Police.
● Processed documentation and met daily quota calls.
● Effectively manage large amounts of incoming calls
● document all call information according to standard operating procedures Bath Fitter Guilderland NY 10/07-09/08
Customer Service Representative
● Assisted customers in specializing customized design choices.
● Set-up appointments and served as a point person
● Take orders, calculate charges, and process billing or payments
● problem analysis and problem-solving and attention to detail and accuracy
● research required information using available resources Informed Marketing Services Troy NY 03/06-07/0 7
Customer Service Representative
● Assisted customers with daily mortgage rates.
● Performed data entry via computer.
● provide feedback on the efficiency of the customer service process
● obtain and evaluate all relevant information to handle product and service inquiries
● organize workflow to meet customer timeframes
Cowell & Salomon Communication Albany NY 09/04-02/06 Customer Service Representative
● Made cold calling to specific businesses to customize software based on individual need.
● Performed customer service duties efficiently
● Effectively manage large amounts of incoming calls
● Listen and respond to customers’ needs and concerns
● Provide information about products and services
EDUCATION
Schenectady County Community College Schenectady NY 01/13- 6/15
● Accounting Major
Washington Erving Adult and Continuing Education Center Schenectady NY
● Received GED in May 2004
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