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Customer Service Project Manager

Location:
Abuja, Federal Capital Territory, Nigeria
Posted:
January 19, 2018

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Resume:

Ezinne Odinakachi Izevbekhai

** ***** *** ****** ** Aso Saving Road phase ll, Kubwa

Abuja-FCT +234

ac33mc@r.postjobfree.com, P. 070********

Dear Sir,

I am writing to apply for the position of a Logistics /Administrative assistant confident that my skills are well-aligned with the role and that I would be an excellent fit for your organization

I am motivated, task oriented, efficient and my knowledge of customer service industry is comprehensive and current. While working as Administrative officer/customer care representative at JOBSEARCH NIG LTD and presently as a Callcentre Agent/ Customer care officer at NTA-STAR TV NETWORK(STARTIMES), I was responsible for evaluation of customers’ problems and providing logical solutions, I also provide customers with information on company product and services, I equally follow up on customers request major on inbound calls and rating of clients. During my time there I was always recommended to be attending to Customers on special needs.

I believe my experience and track record make me fit for this opportunity, I have enclosed my resume for your consideration.

Please feel free to contact me via phone or email at a time of your convenience to discuss the requirements for the role.

Yours Sincerely

Ezinne Odinakachi Izevbekhai

070********

ac33mc@r.postjobfree.com

EZINNE ODINAKACHI IZEVBEKHAI

43 Hamza Ali Street by Aso saving road phase ll Kubwa, Abuja

Phone: 070********, E-mail: ac33mc@r.postjobfree.com

Personal Profile

Trainable, focused, well organized, result-oriented, and outgoing customer service officer with a passion for customer satisfaction. My studies and my previous work experience have been in these areas, and I am currently looking to progress my career in a more challenging role. I have excellent communications and excellent ability to supervise, manage and supervise other team members.

Education

2006 – 2011 HND Public Administration Federal Polytechnic Nekede

Upper credit

2004 – 2006 OND Public Administration Federal polytechnic Nekede

Lower credit

1997 – 2002 National Examination Council (NECO) Owerri Girls Secondary School

Distinctions & Credits

1991 – 1996 First School Leaving Certificate (FSLC) Mary Sumner Nursery & Primary School

Work Experience

May 2015 -Present Call center Agent NTA STAR-TV NETWORK

Responsibilities:

Answering of inbound calls and responding to customers inquiries.

Dealing with customers over the phone.

Assisting customers with information on suitable products and services.

Follow-up and getting feedback on customers request.

Training and supervising new member of staff or Agents.

Entering and maintaining of customers data into database and information system.

Oct 2014 - Mar2015 Client Service/Admin Officer Little Harvard Nursery School

Responsibilities:

Registration of new pupils

Handling of complaints from parents and wards.

Responding to mails and maintaining of staff records.

Performing general and administrative tasks such as filling and photocopy.

July2012 -– June 2013 Client Service Officer Aviation Security Akwa ibom Airport (NYSC)

Responsibilities

Crowd control and facilitation of Passengers by arresting and prosecuting

Touts.

Taking round individuals and schools on excursion to the airport.

Mounting of surveillance within the precincts of the airport to detect criminal acts.

Screening of Passengers and their carryon baggage to forestall the introduction of dangerous devices aboard the air craft.

April 2009-Jan 2010 Clients Service/Accounts officer Strategic/ Jobsearch Nig Ltd

Responsibilities

●.Keeping database of jobseekers updated using Microsoft Access, Excel

●Attending to new and existing customers

●Properly keeping and managing incoming and outgoing mails.

●Paying in cheques into the company’s account

●To raise invoice and recover debts from clients

●Preparing salary schedule and payment

●Recording and forwarding of mails to respective departments

Personal Information

Marital status: Married

Nationality: Nigerian

Date of birth: February 9th, 1986

Sex: Female

State of origin: Imo state

Trainings Attended with dates

●Customer Service Awareness/Excellence Feb 2009 (Jobsearch Nigeria Limited)

●Team Building and Interpersonal skills August 2009 (Strategic Career Resources)

Skills

●Good interpersonal skills, demonstrated in the ability to effectively serve customers and develop strong working relationship with member staff.

●Dealing with stressful situation in a calm and professional manner.

●Professional and confident with excellent diplomacy and negotiation.

Hobbies and Interest

I enjoy socializing with my friends and family, reading non-fiction books and visiting of tourist sites.

Referees

Onwusukwu Esther

National youth Service Corps (NYSC)

Address: NDHQ NYSC, Plot 416 Tigris Crescent, Maitama Abuja

080********

ac33mc@r.postjobfree.com

Omogbai Patrick

Project Manager Gitto Construction Ltd

Address: Plot 737 Mabuchi-Abuja

080********

ac33mc@r.postjobfree.com



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