Asst Front Office Manager/Shift Leader

Profile Summary

A result-oriented professional with nearly 31 years of experience in Front Office Operations, F & B Operations & Client Servicing

Recognized for outstanding organizational skills, creativity, artistic display, public relations management and an capability to consistently exceed guest expectation

Delivered value-added customer service and achievedcustomer delight by providing customized products as per requirements

Implemented optimum strategies to enhance quality standards across all departmentssuch as Housekeeping, F&B, Front Office, Guest Servicing

Successful in building relations with upper level decision makers; resolving critical problem areas and delivering on client commitments

Knowledge of Electronic Hotel Reservation Systems

Hands-on experience towards maximizingoperational output, yields, market share & ROI and achieving organizational goals within forecasted budgets

Training

Organization: West End Hotel

Institute: Institute of Hotel Management

Catering Technology & Applied Nutrition, Dadar

Topic: Food & Beverage,

Duration: 6 Months

Course

Institute: SILTECH Computer Institute, Mumbai, 2003

Topic:Windows/MS Office

Academic Details

1985

F.Y.J.C. Commerce from St’ Xavier’s Jr. College, Bhandup (West)

Mumbai

1984

S.S.C.(Higher

Secondary Certificate) from St’ Joseph’s School, Mumbai

Core Competencies

Key Skills

CommunicatorCollaborator

IntuitiveInnovatorThinker Analytical

Motivator

TeamBuilder

IT Skills

Software/System: Hotnet Hotel Systems, IDS, Operating System (All Windows Version and Office Automation)Wishnet and Hogatex

Package:MS Office (Excel, PowerPoint, Word, Outlook)

Personal Details

Date of Birth: 14th July 1967

Languages Known: English, Hindi, Marathi, Russian & Arabic

Permanent Address:B-501,Lodha Park, 5th Floor, Manpada, Petrol Pump SandapDombivali (E), Thane-421201,India

Present Address: same as above

Passport No.: R2409286

Valid Till: 5th February 2027

Organizational Experience

Jul’04 to Till 15 oct 17

Sharjah Grand Hotel (4 Star Hotel) – Sharjah, United Arab Emirates as Assistant Front Office Manager

Growth Path:

Front Office Receptionist 2004

Front Office Supervisor 2006

Assistant Front Office Manager 2009

Key Roles:

Managing the front office operations, check-in & check-out, reservations and cash

Supervising staffing, making duty rosters, disciplining, scheduling and monitoring performance in order to provide optimal guest satisfaction

Verifiying personal and payment information of guest accounts are accurate and complete

Steering systems to include reservations, front office systems, supplies, inventory, forecasting, and budgeting; compilation and preparation of financial reports including rate and availability data

Functioning as the Butler for high profile Delegates & Experts, organising conferences, parties and outdoor catering; follow-up on hotel bookings, reservations, payments and queries

Ensuring operational activities as per the department’s Standard Operating Procedures (SOP) to achieve greater customer delight

Spearheading all aspects of service management involving ambience management

Executing whole day activities for different departments such as Rooms Division, Food & Beverage& so on

Achieveing customer satisfaction through delivery of service quality norms; interacting with clients, serving guests’ requests and resolving complaints

Organising in-house events for guests for their leisure and comforts

Highlights:

Successfully identified the human resource requirements and initiated the recruitment process ensuring the best fit

Imparted best trainings to the Guest Service Team to ensure departmental deliveries of the highest standards

Single-point of contact for dissemintating changes in hotel products, services, pricing and policies

Received appreciation from customers/clientsfor providing excellent front-desk servcies

Recognized for honesty, hard work & devotion; received the Best Employee of the department for the month & year Jan’06

Attended 3 months course on Department Trainer& successfully completed the same in 2005

Previous Experience

Nov’02 to Jul’04

Executive Enclave Hotel – Bandra (W) Mumbai as Front Office Executive

Jul’02 to Sep’02

Regal Plaza Hotel, Dubai, UAE as Front Office Receptionist/ Cashier (VISIT VISA 2MONTHS)

Nov’97 to May’02

Avion Hotel, Nehru Road,Vile Parle (E),Mumbai as Front Office Receptionist/ Cashier

Jun’96 to Jun’97

Hotel Fition, Juhu Tara Road, Juhu, Mumbai as Front Office Receptionist/ Cashier/Telephone Operator

Apr’95 to May’96

Hotel Jayshree, Opp S’cruz Airport, Vile Parle (E), Mumbai as Front Office Receptionist/Cashier

Jan’94 to Feb’95

Pizza Hut (7 Different Branches), Bahrain as Dine In Crew/Cashier

Sep’92 to Jul’93

Adgas Third LNG Train Project as Waiter/Bartender, Das Island-Abu Dhabi, UAE

4 Service Catering Company Subcontracted to C.C.C

Mar’91 to Aug’92

Kamat’s Plaza Hotel, Mumbai, Maharashtra as Receptionist (Recreation Club)

Aug’87 to Feb’91

Oberoi’s Airport Service – Mumbai, Maharashtra as Steward

Aug’85 to Jan’87

West EndHotel – New Marine Lines, Mumbai as Apprentice Steward

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