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Customer Service Manager

Location:
Kenya
Salary:
30000
Posted:
January 19, 2018

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Resume:

Curriculum Vitae

Wycklife ochieng okello

Tel: 071*******. Email: ac33ii@r.postjobfree.com

PERSONAL DETAILS

Date of Birth: 27 th july, 1992

Marital Status: Single

PROFILE SUMMARY

Am a public relations graduate with a Diploma in public relations and diplomacy from Mount Kenya University, I have also acquired strong ICT skills from SOS training institute and with two years experience serving as acustomer care representative at kenya network information center and have also served as teacher and facilitator assistant at bridge international academies working in training department. I possess comprehensive knowledge in marketing,Networking, customer relations,online marketing and and diplomacy.

I Seek a position in a competitive firm where I can join a team and contribute to bringing value and develop my skills set further.

PROFESSIONAL SKILLS

• Great leadership skills.

• Ability to work within a set schedule.

• Ability to visualize, articulate and solve both simple and complex issues.

EDUCATIONAL BACKGROUND

• Heltz Driving: BCE Driving License, (2015).

• Mount Kenya University: Diploma in public relations and diplomacy, (2014).

• st josephs High School: Kenya Certificate of Secondary Education (KCSE), (2010).

WORK EXPERIENCE

job title; Telesales

Responsibilities

Served customers by:- determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database and telemarketing.

Duties

Customer Relationship Management.

Answer calls, respond to emails and make follow up calls

Initiating required actions for response to customer service requests for order changes, including the maintenance of order/customer information files and communicating changes to the appropriate personnel/departments.

Ensuring and providing quality service to both internal and external customers.

Informs clients by explaining procedures; answering questions; providing information.

Accessing the company’s internal systems to obtain and extract order information and providing customer service management with the data for inclusion in various scheduled and special reports

Participating and providing expertise as a member of the customer service’s departmental team.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Maintains call center database by entering information.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests

Job Title: teacher

bridge international academies (august 2013 – To date)

Duties and Responsibilities:

• Writing weekly reports as required and directed by deparment head.

• supervise pupils on the responsibility

• Identify and developing talents in pupils

• maintaining discipline among pupils

• providing guidance and counseling to pupils

• maintaining good relations with school administration, pupils and parents

Job Title:Trainer of traineee

bridge international training institute (November 10th – December19th 2015)

Duties and Responsibilities:

• Leading residential trainings for all the teacher trainees.

Onboard and induct teacher trainees into Bridge, investing

them in our mission and the role they play in it.

Create GREAT teachers by executing all content with fidelity,ensuring trainees engage i rigorous and meaningful

practice and providing thoughtful feedback and coaching.

Execute the selection and screening tools and processes to

ensure that only the best teacher trainees are selected for

hire.

.Contiguously seek ways to improve content, systems and

processes by taking initiative and sharing feedback with the

leadership team.

INTREST AND HOBBIES

watching movies and reading novels

REFEREES

Please feel free to contact the under mentioned in regard to my competence for the job at hand;

Phiona Angeso

Human resource Manager Kenic

+254*********

Maurine Akinyi

marketing manager Kenic

072*******

Lucy Bradlow Director of Public Relations

+1-415-***-**** Skype: lucybradlow



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