Sign in

Customer Service Manager

Chicago, Illinois, United States
January 19, 2018

Contact this candidate

Nickolas Greene

(847) ***-**** Chicago, IL 60613


My goal is to obtain a customer service role at your Chicago office where I can utilize my existing interpersonal communication skills, problem solving abilities, critical thinking skills, creative abilities, and strong work ethic to grow with the company and expand my knowledge for our mutual benefit.


Bachelor of Science in Liberal Arts and Sciences – Psychology

The University of Illinois, Urbana-Champaign 2005

Community Support Representative/Escalation Specialist, January 2017 -January 2018, Uber

-Used the terms and policies of Uber to resolve concerns of partnered drivers and riders using the Uber system for rides, Uber Eats deliveries and UberRUSH courier services.

-Responded to people who write in via the in-app support system or telephone until the issues are solved.

-Performed consistently well and was regularly in the top 3 support agents in terms of tickets solved per hour and messages sent per hour.

Partnered Driver, October 2016 - January 2017, Uber

-Picked up riders from their location and drove them to their desired location.

-Maintained a rating of 4.9 stars or higher (out of 5).

-Drove an average of 72 trips weekly.

Account Executive, March - September 2016, Yelp Inc

-Consulted, educated, strategized, and successfully sold Yelp advertising programs through a high volume of sales calls.

-Learned and became an expert in Yelp’s advertising solutions, which lead to my adapting product recommendations quickly to suit client needs.

-Completed over 60 calls and logged 90+ minutes of talk time daily.

Marketing Manager, February 2013 - January 2015,

-Attended promotional events as a member of the press interviewing major players of the Chicago promotions arena.

-Wrote, edited, and posted articles either promoting future events or showcasing past events.

-Candidly interviewed guests of events discovering what lead them to the event.

Skills:, Zendesk, Powerpoint, Excel, Word, Googledocs, cold calling, accounts receivable, public speaking, group leading, facilitating, rapport building, problem solving, learning and memorizing new information.

Contact this candidate