Customer Service Administrative Assistant
Resume:
Marie Robles
ac33gk@r.postjobfree.com
*** **** * **, *******, Ca 92227 951-***-****
PROFESSIONAL EXPERIENCE
Adriana’s Insurance Inc. Perris, Ca. 02/23/2017-currently Customer Service/Sales
● Prepared change of address records.
● Completed contract forms and issue service discontinuance orders, using computers.
● Consulted with customers by telephone or in person in order to provide information about products and services.
● Determined charges for services requested, collect deposits or payments, and/or arrange for billing.
● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
● Recommended improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
● Referred unresolved customer grievances to designated departments for further investigation.
● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
● Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance Como Tu Auto-Mikey’s Auto. 09/1/2016-02/18/2017
Customer Service
● Prepared change of address records.
● Completed contract forms and issue service discontinuance orders, using computers.
● Consulted with customers by telephone or in person in order to provide information about products and services.
● Determined charges for services requested, collect deposits or payments, and/or arrange for billing.
● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
● Recommended improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
● Referred unresolved customer grievances to designated departments for further investigation.
● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
● Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance.
Cafe Rio 07/2016– 08/08/2016
Cashier-Tortilla cook
● Prepared change of address records.
● Completed contract forms and issue service discontinuance orders, using computers.
● Consulted with customers by telephone or in person in order to provide information about products and services.
● Determined charges for services requested, collect deposits or payments, and/or arrange for billing.
● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
● Recommended improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
● Referred unresolved customer grievances to designated departments for further investigation.
● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
● Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance Erika’s Insurance Inc. Perris, Ca. 03/27/2014 – 12/02/2014 Customer Service
● Prepared change of address records.
● Completed contract forms and issue service discontinuance orders, using computers.
● Consulted with customers by telephone or in person in order to provide information about products and services.
● Determined charges for services requested, collect deposits or payments, and/or arrange for billing.
● Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
● Recommended improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
● Referred unresolved customer grievances to designated departments for further investigation.
● Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
● Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance.
Walgreens, Riverside, Ca 01/31/2013 – 03/26/2013
Pharmacy Technician
● Provided excellent customer service and organized medications for pharmacist to dispense by reading medical orders and physician’s prescription.
● Provided information to patients, answering their questions to concerns regarding their medication, and also offering assistance.
● Filled prescriptions, preparing label and calculating qualities and accessed electronic medical records utilizing HP computer.
● Organized and provided documents, reports and information to pharmacy and patients in a useful and well-organized manner.
● Maintained pharmacy inventory by checking medical stock to determine inventory level and expecting needed medications and supplies.
California Painting and Maintenance, Corona, Ca. 06/30/2007 – 11/02/2007 Administrative Assistant
● Created and maintained active files and scheduled appointments and planned meetings and conference calls and arrange and manage meetings.
● Upheld files and folders and preserve weekly schedules for employees and handled and screen telephone calls, routine mail and reallocate as required.
● Processed client orders, invoices and payments and execute basic bookkeeping activities and constructed and kept database records and manage front office operations. EDUCATION
High School Diploma, L ee V. Pollard High School, 2011 Pharmacy Technician License, A merican College of Healthcare, 2013
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