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Customer Service Microsoft Office

Location:
Raleigh, North Carolina, United States
Posted:
January 18, 2018

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Charity Serena Balmer

*** ********* *****

Garner, NC 27529

(919) ***-****

ac33g1@r.postjobfree.com

ac33g1@r.postjobfree.com

**/**/****

Dear Hiring Manager,

I am applying for this job to better my skills in the customer service field and the administrative field, as well as to give back to the community as much as I can as a working class citizen. I am currently seeking employment for the more personal reasons to support both of my sons and myself while I am steady trying to increase my higher education level as a clinical psychology major. This particular position was brought to my attention by using various job search engines and searching for currently open positions.

I am capable to meet the requirements due to my experience in the customer service field and clerical skills with being a current Customer Care Agent for FloridaBlue, being an Sales Associate, working as an Inventory Associate for two years, and an Office/Administrative Assistant for two years as well at all kinds of retail/clerical customer service businesses. I have handled balancing a cash drawer while running transactions and assisting customers all at the same time. Besides school and family, I am very flexible, fast, and willing to learn new skills and responsibilities as well.

Thank you so much hiring manager for giving me this chance to tell you about what capabilities I have to offer to help the business as you all help me grow to become a better professional in this field of work. I plan to follow up through calling the businesses and informing them that I am interested in the open position being offered at this time.

Respectfully yours,

Charity Serena Balmer

Charity Balmer

2602 Pine Village Road

Apt. 201

Raleigh, NC 27615

(919) ***-****

ac33g1@r.postjobfree.com

ac33g1@r.postjobfree.com

Education

Wake Tech Community College, Associate of Arts Degree – May 2012

Experience

Blue Cross Blue Shield of Florida

Raleigh, NC

08/2016 - Currently Employed

Customer Care Agent

Wage: 12.00/hourly

Answered customer phone calls answering questions and offering services

Met with potential customers to explain all insurance options

Collected and updated customer information to ensure coverage was correct

Assisted customers in filing claims as well as making and receiving payments

Entered customer service notes into customer files after any contact for future reference

Wal-Mart

Cary, NC

07/2014 – 01/28/2016

Backroom Inventory Associate

Wage: 9.25/hourly

Unloads merchandise from delivery trucks and places stock in the appropriate location such as the backroom and salesfloor. Maintains accurate inventory controls by categorizing merchandise in bins by department, labeling overstock merchandise, scanning merchandise daily, adjusting inventory levels in the perpetual inventory system, and executing Company programs. Utilizes handheld scanner to identify items needed on the salesfloor and retrieves merchandise from inventory bins, occasionally utilizing a ladder or power equipment, such as a power jack or sky lift. Monitors area for signs of shrink and potential security risks, and contacts management and/or In-Store Loss Prevention when problems are identified. Ensures a safe and clean environment by maintaining safety standards, such as stabilizing merchandise on risers, highwalls, and features; securing merchandise on displays; ensuring ladders are properly secured; removing empty pallets, cardboard, and trash from the salesfloor; Communicates and responds effectively to Customer questions about merchandise, locates merchandise, and provides requested assistance, such as verifying in-stock and retrieving items from the backroom. Maintains in-stock by properly delivering merchandise to the salesfloor and accurately stocking merchandise on racks and shelves and in bins and cases, including regularly bringing merchandise forward and restocking merchandise returned from other areas. Demonstrates dependability and reliability by being punctual, working assigned shifts, and completing responsibilities in a timely manner. Interacts politely and effectively with Customers and Associates by representing Wal-Mart Culture, including the Ten Foot and Sundown Rules. Talks with, listens to, or signals others to effectively exchange information; receives or gives direction; and effectively works as part of a team by responding to assistance requests throughout the facility.

WalGreens

Cary, NC

09/2013 – 07/2014

Photo Specialist

Wage: 7.50/hourly

Order processing for overnight photo finishing, operating the one-hour photo lab equipment, constructing and maintaining camera department displays, processing customer transactions (credit cards, cash, checks, etc.), stock shelves, check expiration dates, and organize displays, assist customers with a variety of requests. May direct customers to the placement of goods, check back stock for products not on the shelf, or assist customers with a sales decision and may also need to clean certain departments at the request of management. Assist also with checking out customers, phone management in the photo lab and on the front end as well as cover the breaks and lunches of the front end and cosmetic counter as needed.

Wal-Mart

Raleigh, NC

02/2013 – 07/2013

Jewelry Sales Associate

Wage: 9.50/hourly

Stock shelves, check expiration dates, and organize displays, assist customers with a variety of requests. May direct customers to the placement of goods, check back stock for products not on the shelf, or assist customers with a sales decision and may also need to clean certain departments at the request of management. Assist also with ear piercings, jewelry layaway, watch bands and batteries, checking out customers, checking in merchandise and recording it, and phone management.

Family Dollar

Raleigh, NC

12/2012 – 02/2013

Customer Service Representative (CSR)

Wage: 7.25/hourly

Serves customers by providing product and service information; resolving product and service problems; Attracts potential customers by answering product and service questions; suggesting information about other products and services; Maintain company account by recording customer information; Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; Maintains financial transactions by processing customer returns/exchanges; Recommends potential products or services to management by collecting customer information and analyzing customer needs; Contributes to team effort by accomplishing related results as needed.

Wake Technical Community College – Various Departments

Raleigh, NC

08/2010 – 09/2012

Office Assistant

Wage: 8.00/hourly

Typical office duties including distributing incoming and outgoing mail and copying. Word Processing. Organizing of routine paperwork and forms. Maintaining supplies in designated areas. Updating bulletin boards. Organizing textbooks, library and instructional materials. Delivering interoffice mail to offices on Main Campus. Performing other duties as assigned by Program Coordinator.

Must be dependable, punctual, have a neat appearance, and a professional demeanor. Must come prepared to meet the needs of the department. Must be proficient in basic clerical skills as well as be efficient in Microsoft Office program. Must have an understanding and demonstrate Office Etiquette standards. Must uphold confidentiality as agreed to in the Information Security Agreement signed by the student.

Wal-Mart – Apparel Department

Raleigh, NC

03/2009 – 01/2010

Sales Associate

Wage: 9.75/hourly

Stock shelves, check expiration dates, and organize displays, assist customers with a variety of requests. May direct customers to the placement of goods, check back stock for products not on the shelf, or assist customers with a sales decision and may also need to clean certain departments or restrooms

Activities

Youth Church Choir, Youth Praise & Worship Team, Social Science Club, Volunteer at Single Women with Children (SWCC)

Skills: High proficiency typist (45 words in a minute, at least), very high-skilled in Microsoft Office (most versions), and knowledgeable computer and study skills. In any work environment, I amable and capable of learning any new task and/or responsibility faster than the average worker



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