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Customer Service Sales

Location:
San Francisco, California, United States
Posted:
January 18, 2018

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Resume:

G E O R G E E. J I M E N E Z

San Francisco, CA **110 415-***-**** ac33fc@r.postjobfree.com

Summary

Agile and resourceful professional with solid experience in project coordination, customer service, administration, and sales in various industries. Extensive experience with phones and speaking with customers and/or clients. A critical thinker with regards to efficiency and productivity. Excellent interpersonal skills with clients and customers as well having a collaborative and cohesive nature with colleagues. Extensive experience planning logistic for events small and large as well as off-sites. Working of the dynamics of corporate administration

Skills Summary

Project Coordination

Customer Service

Inside Sales

Corporate Administration

Event and Meeting Planning

Computer Savvy

Writing

Effective Communication

Creative

Employment History

Please note: In 2013, I relocated abroad where I provided assistance to my parents.

In 2014, I suffered an injury to my knee and my back which rendered me temporarily unable to work for a year but from which I’ve since recovered.

TEMPORARY WORK ASSIGNMENTS

Strategic Staffing, The Job Shop, and Volt Workforce Solutions,TempPositions, Inc, Talentburst, Inc., Apex Systems, Aerotek, Inc., and Mashpoint, Inc.,The Midtown Group (March, 2015-present)

Was employed for various short-term temporary assignments, mostly general administrative duties through six different staffing agencies all based in the San Francisco Bay Area. The temp assignments included work that involved calendaring, coordinating meetings, supporting VPs and teams, and providing customer service, and data entry. My other duties included setting up Webinars, video conferences, and facilitating meetings.

U.S GENERAL SERVICES ADMINISTRATION, San Francisco, CA (November-December 2017)

Workplace Specialist/Clerk (one month contract through The Midtown Group, Inc.)

Performed managerial, operational, functioning services for the GSA (General Services Administration)

Organized and kept maintenance of a variety of conference rooms for differing types of meetings.

Successfully kept inventory of keys and locks via spreadsheets

Kept inventory of supplies for offices throughout the building

Created signage for rooms throughout the building

Interacted with vendors regarding purchase of new equipment with regards to budget.

Researched vendors for acquisition of supplies including furniture

Ensured new employees’ workplace equipment was in order

GENENTECH, INC., South San Francisco, CA (October-November, 2016)

Sr. Administrative Associate (one month contract position through TalentBurst, Inc.)

Collaborated with and supported two directors and their respective teams relating to business planning

Successfully organized international video conferences, teleconferences, and interpersonal meetings

Managed large distribution lists and disseminated information to appropriate groups as requested

Researched special requests as per project managers and team leaders relating to the business

Successfully managed directors’ calendar and meeting requests.

EMPLOYMENT HISTORY

THE SAN FRANCISCO CHRONICLE/HEARST CORPORATION (November-December, 2012)

Advertising Sales Assistant

Spent one month training to be an advertising sales assistant for the South Bay territory supporting 5 different sales managers, most of my time learning the ADMARC system which is utilized to process print and online advertisements.

The tier of my position was eliminated across all advertising territories after one month

CIRCLEPOINT, San Francisco, CA (March, 2011-January, 2012)

Project Coordinator for Caltrans (California Department of Transportation)

Served as the main point person/liaison for the San Francisco-Oakland Bay Bridge Seismic Safety Projects Public

Information Office, overseeing facilities and office management

Received phones from the public and the media to answer or route calls to the appropriate persons.

Researched media materials and maintained databases and forms related to the project

Coordinated upkeep of project archives and assisted with the production of mailings and meeting materials

Interfaced with international news media to coordinate visits and to provide materials relating to the project

Scheduled media events with local, national, and international media with events concerning developments with the new SF-Oakland Bay Bridge Project

Interfaced with vendors to ensure proper resolution of all facilities-related matters

Maintained inventory/equipment for tours and site visits, and all other office materials

Provided information to the media and the public regarding both ongoing and developing construction matters

Assisted with Bay Bridge construction tours and provided information to the interested public and news organizations

Coordinated events for the media to report on developments on the construction eastern span of the San Francisco-Oakland Bay Bridge

GENENTECH, INC., South San Francisco, CA (August, 2010-March, 2011)

Sr. Administrative Associate (contract position through RenderSoft, Inc.)

Collaborated with and supported three life cycle teams for cancer medications and related business planning

Successfully organized international video conferences, teleconferences, and interpersonal meetings

Planned and executed all aspects of both domestic and multi-national travel to various congresses and meetings

Collaborated with local and overseas colleagues for team project deadlines, conferences, and ongoing scheduling

Managed large distribution lists and disseminated information to appropriate groups as requested

Oversaw costs and processing expenses relating to Life Cycle Leaders business travel and team activities

Researched special requests as per project managers and team leaders relating to the business

Organized and successfully managed logistics for events that involved visitors from overseas.

NOVARTIS VACCINES and DIAGNOSTICS, Emeryville, CA (August, 2006-January, 2010)

Administrative Assistant III

Supported organization of research scientists within oncology and chemistry, including executives and directors, and provided project coordination

Created and maintained databases/spreadsheets as necessary

Supported two executives and successfully scheduled their calendars, meeting scheduling, and travel itineraries

Handled logistics for on/offsite meetings as well as travel itineraries for executives

Served as a liaison for visits by other sites’ research staff, as well as off-site meetings

Managed directors’ meeting agendas and action items that supported project staff

Arranged regular domestic and international video conferences and teleconferences

Organized company-wide symposiums, with visiting guest lecturers, as well as coordinating their visits and schedules

Served as Sharepoint administrator for the Research Organization

WELLS FARGO SERVICES, San Francisco, CA (January, 2005-May 2006)

Administrative Assistant (temporary contract assignments through Adecco Staffing)

Scheduled and maintained calendars for 3 senior technology managers

Managed the on-boarding, termination, and transfer process of employees and contractors

Maintained organizational charts and floor plans for groups using MS Visio

Worked with Finance to balance monthly general ledgers

Coordinated special office events and recurring meetings

Onboarded new employees and contractors

MOORE IACOFANO GOLTSMAN, INC., Berkeley, CA (August, 2001-September, 2004)

A multi-disciplinary consulting firm under which I served in three different capacities

Auditor for ADA Compliancy (February-September, 2004)

Closely inspected physical space and measuring floor layout to assess compliance

Produced audit reports with compliance scores and accessibility ratings

Communicated with accessibility managers regarding audit scores and overall compliance

Public Information Coordinator (October, 2002-January, 2004)

Assisted the Public Information Officer on-site during a large-scale construction of a suspension bridge

Served as a liaison between the public, engineers, designers, and transportation officials

Managed service and equipment contracts for CalTrans Public Information Office facilities

Facilitated visits by national news organizations and local media

Created and distributed media alerts regarding impacts on traffic due to construction activity

Gave presentations to engineering groups and students ranging from elementary to college level

Organized community outreach through regular meetings with engineers

Business Office Assistant (August, 2001-October, 2002)

Purchased all supplies, managed and maintained equipment and service contracts

Assisted the Business Manager and HR with various projects finance-related projects

Managed overall company supplies and equipment and service contracts

Facilitated orientation of new employees

Maintained employee database

Created and maintained a spreadsheet of company purchases and supply order logs

ZERO G SOFTWARE, INC., San Francisco, CA (June, 2000-May, 2001)

Customer Relations Specialist

Primary customer contact for sales and post-sales matters with a focus on maintaining customer satisfaction

Answered phone inquiries in regards to sales and support for customers

Entrusted with complex customer service issues due to exceptional ability to qualify and escalate needs

Established new customer support accounts and built relationships with end-users to ensure satisfaction

Ensured that all customer issues, including technical, licensing, and financial were resolved

Created follow-up measures with customers and developing feedback surveys

Assisted with processing sales of software licenses and support contracts

Managed customer licensing records, including creating and distributing license keys

WIND RIVER SYSTEMS, INC., Alameda, CA (October, 1996-June, 2000)

Inside Sales Representative

Responsible for the highest-selling sales territory, the Pacific Northwest, and served as a valuable resource for sales assistance.

Answered calls regarding routine technical questions and qualified incoming leads from a variety of sources

Provided product pricing, availability and licensing information to existing and potential customers

Coordinated with customer contacts on licensing issues and target renewals

Prepared price quotes for customers and processed order forms

Assisted field sales organization with identifying sales opportunities and closing business

Interfaced with various internal functional areas such as Legal, Engineering, Quality Assurance, and Customer Support to ensure appropriate sales processes

Education

University of California, Berkeley – B.A. Mass Communications and Film Studies, Double Major

Other Skills

Bilingual (English and Spanish), Proficient in both PC and Mac platforms, Google sheets

MS Office, VLookup, Lotus Notes, FileMaker Pro, Acrobat, Photoshop, Sybase, Business Objects, Leads!, Quattro Pro, Admarc,

CRM applications, SharePoint technologies, Experience with communications, event planning, strong corporate administration skills

Volunteer work

SAN FRANCISCO EDUCATION FUND (January 2010-June, 2010)

Teacher’s Assistant for 6th and 8th grade students at Horace Mann Middle School

Pirate Cat Radio/Mutiny Radio (November, 2004-present)

Director and radio host



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