cusromer relationship and accounting activities

Santa Coloma, Barcelona.

Phone no: +34-631-***-***

E-mail: ************@*****.*** & G-mail: **************@*****.***

ADEBISI OLUWASANMI ADEDEJI

OBJECTIVE: To lead a dedicated team that strives for excellence, creativity, innovation and be proactive in achieving & adding value to organizational goals. Team communication, customer satisfaction & relationship.

ACADEMY QUALIFICATION:

OSUN STATE POLYTECNIC IREE BUS ADMIN (ND). 2005-2007.

LAGOS STATE POLYTECHNIC. BUS ADMIN (HND) -2010-2012.

WORK EXPERINCE:

OJODU LOCAL GOVT COUNCIL. 2007. (Customer service & Administrative).

OJODU LOCAL GOVT COUNIL. 2007-2008 (Human Resource Personnel) STAFF RECRUITING & WELFARE AND CODE OF CONDUCTS OFFICER.

ARTEEGROUP OF COMPANIES (SPAR MALL). 2013-2017.

(Supervisor Sales/Customer Care). Retail Supermarket.

DUTIES:

Educating customers on products/services, data collection & posting, documentation.

Resolving customer complaints, providing basic technical support to customer’s & handling calls

Consult with customers to evaluate needs & determine best options.

ACHIEVEMENTS

Helped customers & merchants to identify service/products that best suited their needs.

Earned reputation as sales/customer service supervisor at branch level. Won “Supervisor of the Year”.

Increased supermarket sales by introducing a customer promo gift card to the company, delivered excellent customer service & relationship.

Increased sales/customers care department’s efficiency by 60% through rigorous training programs, motivations & presentations to sales/care staffs as branch supervisor.

Trained a team of 4 sales/customer service staffs as branched supervisors to 4 new opened branches.

Reduced paper work 70% by converting all sales/care procedures to an electronic form.

Revamped the supermarket branch sales/care system which increased efficiency in sales/care controls.

Built a loyal customer base by using a consultative sale/care approach.

ADDITIONAL SKILLS

Excellent communication skills, presentations, customer service, to work with less supervision.

Enjoys helping people & Sales & MS Office Suites, researching.

Strong time management, English-native excellent both in oral & written.

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