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Customer Service Test

Location:
Marietta, Georgia, United States
Posted:
January 18, 2018

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Cleveland Bowens

- **** Penncross Dr Marietta, GA 30064 ( 678-***-**** * ac33dw@r.postjobfree.com

QA Lead Sr. QA Analyst

Qualifications Profile

•Self-assured and results-driven solutions provider in quality management with more than 10 years providing high-performance QA/QC management, systems testing, and operations/systems analysis in the retail and technology solutions industries.

-Proven dedication to process efficiencies in system testing and driving compliance with quality standards, exceeding performance expectations that enable the business to achieve a competitive edge in service quality across target markets.

-Detail-oriented, analytical and methodical with critical thinking to address strategic QA performance issues and professional relationship conflicts even under stress.

•Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

•Outstanding people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

•Supervised/Managed up to 15 direct reports onshore/offshore.

Key Expertise

Business Operations

•TIBCO

•TFS/GIT

•Customer Service Management

•Total Quality Management

•QA/QC Operations Management

•Statistical Quality Control

•Process/Workflow Improvement

•Relationship Management (Clients, Stakeholders, Public, & Suppliers)

IT Project Management

•Concurrent Project Management

•STLC/SDLC Management

•Business Needs, Systems & Regression Analysis

•E2E/SIT Management

•Agile/Waterfall Methodologies

•Structured Testing/UAT

Administration

•Policies & Regulatory Compliance

•Time Management

•Staff Supervision & Development

•Records & Document Management

Technical

•SAF (Selenium Automation Framework), Webdriver/IDE, UFT API, Java, Firebug, Eclipse, JUNIT

•Web Application Development

•OS: OS/390, Unix-HP, Mainframe, UNIX, & Windows

•ERP: SAP/R3, Oracle 10

•DBMS:, SCM, DB2, CICS, VSAM, PL/SQL, Server Management Studio, Window Server

•Development Tools: Cobol, JCL, QMF, SPUFI, FILE-AID, SQL Developer, Workbench, File-Aid/MVS, IVR, TSO/ISPF/SDSF, .Net, XML, Java, Firebug, Eclipse, MS SQL, TOAD,

•Defect Tracking Tools: Defect Management in HP/ALM, JIRA, Bug Tracker

•Apps: CRM Expeditor, Bundle, Endeavour, VI Editor, Maestro, MS Visual Studio, 2010 (TFS), Mercury HP Suite V11.0: HPQC/ALM, QTP/UFT, Selenium Automation Framework, UFT API

•Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Visio, & Lotus Notes

•PM Tools: MS Project

•Internet: MS SharePoint

•Hardware: Motorola hand held devices 3190 and 3290. POS tablets

Professional Experience

Macy’s System and Technology Johns Creek, GA

Manual/Automation QA Lead – Transportation and Distribution Team Jan 2015 – Mar 2017

•Responsible for defining and establishing test environment, setup releases, requirements, cycles, test labs, test plans & test data validation, executing and testing scripts using HPQC/ALM on a Third party DC’s facility project. Testing enhancements using HP/UFT (developer tools) and Selenium (IDE, Webdriver) framework to automate manual testcases or testscripts in Java (Fire Bug, Fire Path, JUNIT), .NET, XML and HTML web applications and API web service testing for the portal menu’s front-end and back-end database validations using HPQC/ALM UFT developer tools to validate API interfaces. LogPortal GUI transportation, logistic and PTT (Pricing Transfer Ticketing) applications systems.

•Provide project estimates to include working with the business partners secure funding, allocating onshore and offshore resources for the projects and establishing project timelines for system, SIT, E2E, regression and UAT.

•Create thorough test cases, execute and test using HPQC/ALM

•TFS/GIT to managed and maintained code repositories, integration enhancements, manage defects, reports, track, plan tasks and projects.

•Work closely with the client and developers to gather business requirements to design and create BFR(Business Functional Requirements) and SFR(System Functional Requirement) system document work flow processes into business requirements for system test plans.

•Create Master and System Test Plans across multiple integration teams and systems.

•Schedule and Facilitate meetings across multiple integration teams.

Cleveland Bowens

- 2820 Penncross Dr Marietta, GA 30064 ( 678-***-**** * ac33dw@r.postjobfree.com

•Manage defects to ensure that all defects are fixed, retested and closed.

•Facilitate hour by hour deploys. Lead post deploy supports. Responsible for all the businesses sign-offs.

ManualAutomation QA Lead Reverse Logistics Team Jan 2013 – Jan 2015

•Testing enhancements using Selenium framework to automate manual testcases or testscripts in Java, .NET, XML and HTML web application portal menu’s front-end and back-end UFT API interfaces. Responsible for defining and establishing test environment & test data validation for executing and testing scenarios, setup releases, requirements, cycles, test labs, test plan to validate results using HPQC/ALM on the DC’s Motorola 3190 and 3192 handheld scan

devices project, assessing the menu’s front-end and back-end interfaces using the LogPortal GUI via Ticketing and PTT (Pricing Transfer Ticketing) applications systems.

•Setup and execute batch, managed/supervise onshore coordinators and 5-6 offshore testers in evaluating Green Screens on the mainframe via TSO/ISPF, JCL, and File Aid, validating test results via SQL Developer and TOAD

•Configured and tested server-based printers in various locations, ensuring proper connectivity with the servers in printing shipping and carton/container labels.

•Provide project estimates to include working with the business partners to secure funding, allocating onshore and offshore resources for the projects and establishing project timelines for system, SIT, E2E, regression and UAT.

•Work closely with the client and developers to gather business requirements to design and create BFR(Business Functional Requirements) and SFR(System Functional Requirement) system document work flow processes into business requirements for system test plans.

•Create Master and System Test Plans across multiple integration systems.

•Create thorough test cases, setup test labs, test plans to execute, test and validate scripts using HPQC/ALM.

•Schedule and Facilitate meetings across multiple integration teams.

•Manage defects to ensure that all defects are fixed, retested and closed.

•Facilitate hour by hour deploys. Lead post deploy supports. Responsible for all the businesses sign-offs.

Manual QA Lead – Transportation and Distribution Team Jan 2012 - Jan 2013

•Provide project estimates to include working with the business partners to secure funding, allocating onshore and offshore resources for the projects and establishing project timelines for system, SIT, E2E, regression and UAT.

•Served as Lead tester for several complex projects, coordinating and facilitating tests across integration teams to ensure all of their testing needs, call outs and issues were addressed.

•Developed Master Test Plans and Coordination Task spreadsheets, ensuring all test cases and scripts were uploaded properly in HPQC and TIBCO conducting automation functional testing, generating defect reports using HPQC Defect Management, while maintaining WPR workbook in accordance with Q4M guidelines.

•TFS/GIT to managed and maintained code repositories, integration enhancements, manage defects, reports, track, plan tasks and projects.

•Supported buyers, suppliers and vendors via CRM applications for the Logistic and Transportation department and DC.

•Work closely with the client and developers to gather business requirements to design and create BFR(Business Functional Requirements) and SFR(System Functional Requirement) system document work flow processes into business requirements for system test plans.

•Setup releases, requirements, test labs, test plans and execute batch scripts using HPQC/ALM, track defects, managed/supervise onshore coordinators and 5-6 offshore testers in evaluating Green Screens on the mainframe via TSO/ISPF, JCL, and File Aid, validating test results via SQL Developer and TOAD.

Capricorn Systems, Inc. (Contractor for Macy’s Systems & Technology) Johns Creek, GA

Manual Test Advocate II Sept. 2011 – Jan 2012

•Served as Lead Tester in a mainframe-to-Portal conversion project, developing and executing manual test plans and scripts for the Green Screens/GUI responses, and implementing the latest HP Mercury Quality Center v11.0. HPQC/ALM.

•TFS/GIT to managed and maintained code repositories, integration enhancements, manage defects, reports, track, plan tasks and projects.

•Collaborated extensively with IT in using TSO/ISPF, JCL, and File Aid, querying Oracle tables to validate data, and scheduling batch runs to create system test data for validation.

•Supported buyers, suppliers and vendors via CRM applications for the Logistic and Transportation department and DC

•Work closely with the client and developers to gather business requirements to design and create BFR(Business Functional Requirements) and SFR(System Functional Requirement) system document work flow processes into business requirements for system test plans.

•Create thorough test cases.

Cleveland Bowens

- 2820 Penncross Dr Marietta, GA 30064 ( 678-***-**** * ac33dw@r.postjobfree.com

•Create Master and System Test Plans.

•Work closely with the client and developers to gather business requirements to design and create BFR(Business Functional Requirements) and SFR(System Functional Requirement) system document work flow processes into business requirements for system test plans.

•Manage defects to ensure that all defects are fixed, retested and closed.

Ista, North America Alpharetta, GA

Manual Sr. Analyst Sept. 2010 – Sept. 2011

•Provided systems and business needs analysis support in several mission critical multisystem development projects from web-base to B2B platform, Client Server, and Oracle ERP application development.

•Participated in Scrums, planning, design and requirement gathering, tracking bugs/defects using MS Visual Studio (TFS), and writing SQL queries using SQL Server Management Studio.

•Work closely with the client and developers to gather business requirements to design and create BFR(Business Functional Requirements) and SFR(System Functional Requirement) system document work flow processes into business requirements for system test plans.

•TFS/GIT to managed and maintained code repositories, integration enhancements, manage defects, reports, track, plan tasks and projects.

•Plan, setup releases, cycles, test labs, test plans and executed scripts for various QA cycles into the HPQC/ALM Quality Center, managing manual runs, validating test results, and overseeing remediation of defects.

•Create Master and System Test Plans.

•Manage defects to ensure that all defects are fixed, retested and closed.

M.A.R.T.A. Atlanta, GA

Sr. Analyst April 2008 – Sept. 2010

•Performed manual testing on several mission critical transportation projects, BTP (Business Transportation Program), PTO (Payroll) and PA (Telecommunication) systems using BFR (Business Function Requirement), SFR (Software Function Requirement), and Quality Center to test/ validate data generated from various existing projects..

TekSystems (Contractor for the Federated System Group) Duluth, GA

Sr. Analyst March 2007 – April 2008

Hewitt Associates Atlanta, GA

Configuration Analyst (Contract) Jul 2004 – Mar 2007

Home Depot Atlanta, GA

QA Analyst Feb 1998 – Jul 2004

Education

Non-Degree IT System Management Program in Computer Science, CALIFORNIA STATE UNIVERSITY • San Bernardino, CA. (1992-1994)

Selenium Automation Framework/HPQC QTP/UFT/API – Currently seeking Certification (2017)



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