Customer Service Sales

Michael MacIntire Cell 727-***-****

Gulfport, Florida *************@*****.***

Customer Service / Business Analyst

SUMMARY OF QUALIFICATIONS

Licensed Health and Life Insurance Agent, State of Florida Lic. 215 Health and Life.

Years of quality business-to-business marketing, lead generation and customer service experience resulting in increased sales and achievement of goals

B.S., Commercial and Recreational Facilities Management, minor in marketing, East Stroudsburg University, East Stroudsburg, Pennsylvania

Highly motivated individual with proven track record of success

Excellent communication skills and rapport to market to busy manufacturing and industrial clients and a variety of service, financial and industrial business clients

Consistently able to maintain high volume of production meeting all deadlines SKILLS

Communication

(verbal, written)

Teamwork

Importing and

exporting data

Visual Basic Macro

Development

Customer relations

database implementa-

tion and manipulation,

including the following

CRM Platforms:

Sales Logix

ACT

Outlook

Siebel

Database backup,

storage and recovery

Work in fast paced

environment

T-SQL programming

and administration

Microsoft Office

Proficient (Access,

Excel, Powerpoint, MS

Word)

Employee management

Data entry

Coordinate, organize

and plan sales meetings

and activities

Individual and group

training and tutoring

Ability to handle higher

mathematics

PROFESSIONAL QUALIFICATIONS

Business Analyst

10+ years database management with Excel and Access focusing on business analysis of sales trends, demographics, customer service issues and history.

Trained in SQL Server 2012 and SQL Server 2014 statistical query and database development.

Trained in Microsoft C-sharp (C#) programming.

Crystal Reports design and application for tracking sales, production, inventory and service data; identification of sales trends, mining for sales leads, and identification of production and manufacturing supply chain needs.

Accounting software experience: 5+ years Quicken applications; understanding of corporate accounting methods and analysis of financial reports.

Sales Logix and Siebel CRM data base management experience 5+ years and sync with Excel and Access data.

SQL Server 2012-2014 administration including Auditing and Compliance as well as Query writing My SQL and MS SQL.

Querying from single and multiple tables and using DML and built in SQL functions.

Grouping, aggregating and sub-queries of data; Producing and utilizing Stored Procedures.

Improving and measuring query performance including error handling and working with Metadata.

Ability to quickly adapt to other CRM and software platforms.

Ability to handle a variety of sales, customer service and customer needs. Business Management

Over 10 years of experience communicating sales, service and marketing data between management teams.

Small business ownership experience, including Accounting, Sales, Production and Employee management.

Monitoring and tracing server activity with alerts and notifications.

Server security, data access, encrypting and maintenance. Marketing, Customer Service and Sales

Experience with both inbound and outbound customer care and appointment setting.

Design and implementation of comprehensive and coordinated marketing and sales initiatives.

Over 10 years working in customer service for sales of parts, service calls and service plans.

Experience pressure phone situations with back to back inbound while documenting in CRM

Ability to overcome angry customers with understanding but firm attitude. EMPLOYMENT HISTORY

Insurance Annual Anthem Insurance sales and enrollment Siebel CRM platform, customer Enrollment care, appointment setting and enrollment setting. Tampa FL, Sept to Dec 29th 2017. Temp.

Inside Sales/Data K-1 Technology Inside Sales and CRM database management, Electronic parts quoting and data management. St Petersburg, March to June 2017.

Insurance Sales Colonial Life Sales of Supplemental Health, Life and Disability insurance to businesses and employers St. Petersburg FL 2016-March 2017

Individual Tutor Tutor Doctor, Inc. Individual tutoring for elementary, middle, high school and college students in Mathematics, Physics, Chemistry, Marine Science, Accounting St, Petersburg FL 2015 - present Service Sales

Manager Mettler-Toledo Sales of service products lead tracking, customer service and CRM database management Tampa, FL 2014-2015

Marketing

Leads Specialist Mettler-Toledo Lead generation, trade show support, customer relations, customer service for industrial manufacturing products Tampa FL 2007-2014

President MacIntire Marketing Lead generation, business to business marketing for a wide variety of Enterprises, Inc. industries, including software, manufacturing, contracting, insurance, medical and investment products and services

Belleair Bluffs, FL 1999-2008

EDUCATION

Bachelor’sDegree East Stroudsburg University

SQL Query 2012-14 ONLC 9-2015

SQL Administration ONLC 10-2015

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