Customer Service Data Entry
Resume:
Leanora Oakes
Photo License Technician - THRESHOLD Rehabiliatation Services
Norristown, PA 19401
**********@*****.***
Customer-focused professional with experience in reception, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. Areas of expertise: Excellent Communication Skills
Data Entry
Customer Service
Schedule Coordination
Microsoft Office
Problem solving
Willing to relocate to: King of Prussia, PA - Plymouth Meeting, PA - Philadelphia, PA Authorized to work in the US for any employer
Work Experience
Photo License Technician
THRESHOLD Rehabiliatation Services - Norristown, PA 2016 to Present
Provides efficient, courteous customer service to all who enter the Photo License Center, assures that customers have proper identification and documentation. Responsible for the operation of the work site and
accountability of consumables and customer information, issuing a finished product to the correct customer, and recording the transaction. Crossed trained as First Point of contact Greeter for Penndot making sure all customers are given the correct forms for renewing license, obtaining PA State ID's, Transferring Out of State License to PA License, Work Order Management Representative
USM - Norristown, PA
2015 to 2016
On Demand temporary assignment serving as a preeminent provider in addressing customer's snow and ice removal needs. Skills used in
Timely entry of snow and ice entries in each state and resolving problems. administrative and customer service support
Goodwill Keystone Area Training Program - Montgomeryville, PA September 2012 to November 2015
Montgomery County. Positions/ Assignments include: Clerical: Pennsylvania CareerLink, Norristown, PA
Provided general office support to managers
Assisted clients with job application procedures
Front Desk Coverage, answered, screened and directed inbound calls Assisted clients with enrollment on JobGateway website Store Associate: Crossroads Gift and Thrift Store, Norristown, PA Served as a reliable team member toward meeting sales goals Consistently satisfied customer and donor requests Assisted in maintaining a well stocked, clean and orderly store Receptionist: Habitat For Humanities, Norristown, PA Assisted clients, directed/escorted clients to specific areas Received payments and recorded receipts for services Filed and maintained records
Distributed information about services to customer's Performed general secretarial duties, scheduled meetings, appointment setup Administrative Assistant: Laurel House, Norristown, PA Provided clerical support to 2 managers and 7 other staff Served as first point of contact to callers and visitors Direct clients to appropriate staff
Picked up, sorted and distributed mail
Image Processor
Cigna Tel-Drug
2006 to 2009
Assisted with oversight of Quality Assurance standards for patient privacy Opened, sorted and distributed all mail
Prepared all phases of mail for scanning, e.g. first class, overnight, registered Tracked payments on Cigna Tel-Drug system
Image Associate
DaVita Boris Imaging - Radnor, PA
2004 to 2006
Assisted with oversight of Quality Assurance standards Indexed, modified and positioned images based on company preferences Followed internal procedures based on Patient Level and Account Level Clerical Associate
New York State Office - New York, NY
1997 to 2004
Maintained working knowledge of Disability Assistance policies and procedures Routinely performed such tasks as filing case folders, receiving and scanning incoming mail and collating forms presented by the document printer
Verified that all client forms had been print according to standard operating procedures Clerical Associate
New York State Dept of Taxation and Finance
1977 to 1997
Examined tax payer submitted applications and supporting documents requesting approval of registration of businesses according to state law and processed same according to established protocol Education
Martin Van Buren High School - Queens, NY
June 1974
Skills
Customer Service (6 years), Data Entry (6 years), OFFICE AUTOMATION (10+ years) Certifications/Licenses
MOS OFFICE Specialist
December 2015 to Present
Entry level Microsoft Office training in Word, Excel, Outlook, Windows, and Access Data Entry
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