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Customer Service Data Entry

Norristown, Pennsylvania, United States
January 18, 2018

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Leanora Oakes

Photo License Technician - THRESHOLD Rehabiliatation Services

Norristown, PA 19401


Customer-focused professional with experience in reception, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. Areas of expertise: Excellent Communication Skills

Data Entry

Customer Service

Schedule Coordination

Microsoft Office

Problem solving

Willing to relocate to: King of Prussia, PA - Plymouth Meeting, PA - Philadelphia, PA Authorized to work in the US for any employer

Work Experience

Photo License Technician

THRESHOLD Rehabiliatation Services - Norristown, PA 2016 to Present

Provides efficient, courteous customer service to all who enter the Photo License Center, assures that customers have proper identification and documentation. Responsible for the operation of the work site and

accountability of consumables and customer information, issuing a finished product to the correct customer, and recording the transaction. Crossed trained as First Point of contact Greeter for Penndot making sure all customers are given the correct forms for renewing license, obtaining PA State ID's, Transferring Out of State License to PA License, Work Order Management Representative

USM - Norristown, PA

2015 to 2016

On Demand temporary assignment serving as a preeminent provider in addressing customer's snow and ice removal needs. Skills used in

Timely entry of snow and ice entries in each state and resolving problems. administrative and customer service support

Goodwill Keystone Area Training Program - Montgomeryville, PA September 2012 to November 2015

Montgomery County. Positions/ Assignments include: Clerical: Pennsylvania CareerLink, Norristown, PA

Provided general office support to managers

Assisted clients with job application procedures

Front Desk Coverage, answered, screened and directed inbound calls Assisted clients with enrollment on JobGateway website Store Associate: Crossroads Gift and Thrift Store, Norristown, PA Served as a reliable team member toward meeting sales goals Consistently satisfied customer and donor requests Assisted in maintaining a well stocked, clean and orderly store Receptionist: Habitat For Humanities, Norristown, PA Assisted clients, directed/escorted clients to specific areas Received payments and recorded receipts for services Filed and maintained records

Distributed information about services to customer's Performed general secretarial duties, scheduled meetings, appointment setup Administrative Assistant: Laurel House, Norristown, PA Provided clerical support to 2 managers and 7 other staff Served as first point of contact to callers and visitors Direct clients to appropriate staff

Picked up, sorted and distributed mail

Image Processor

Cigna Tel-Drug

2006 to 2009

Assisted with oversight of Quality Assurance standards for patient privacy Opened, sorted and distributed all mail

Prepared all phases of mail for scanning, e.g. first class, overnight, registered Tracked payments on Cigna Tel-Drug system

Image Associate

DaVita Boris Imaging - Radnor, PA

2004 to 2006

Assisted with oversight of Quality Assurance standards Indexed, modified and positioned images based on company preferences Followed internal procedures based on Patient Level and Account Level Clerical Associate

New York State Office - New York, NY

1997 to 2004

Maintained working knowledge of Disability Assistance policies and procedures Routinely performed such tasks as filing case folders, receiving and scanning incoming mail and collating forms presented by the document printer

Verified that all client forms had been print according to standard operating procedures Clerical Associate

New York State Dept of Taxation and Finance

1977 to 1997

Examined tax payer submitted applications and supporting documents requesting approval of registration of businesses according to state law and processed same according to established protocol Education

Martin Van Buren High School - Queens, NY

June 1974


Customer Service (6 years), Data Entry (6 years), OFFICE AUTOMATION (10+ years) Certifications/Licenses

MOS OFFICE Specialist

December 2015 to Present

Entry level Microsoft Office training in Word, Excel, Outlook, Windows, and Access Data Entry

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