Engineer Manager

Courtney Brooke Harris

Williamsburg, VA ***** Mobile: 757-***-****

***************@*****.***

Summary

Passionate, value-driven manager with experience leading cross-functional teams to plan, build, launch and manage technical deployments. Blend technology skills with extensive management and technical experience and analytical abilities to complete deployments on time and on budget. Knowledgeable regarding budgeting, problem solving, communication, and people skills. Demonstrated leadership skills managing a team through several large technology deployments. Natural in acting as a communicator, scheduler, and being held accountable for the team’s progress and outcome.

Expertise

Ability to Schedule Projects from start to finish prior to commencement.

Identify team best suited for project

Technical Troubleshooting in Hardware and Software

End User Training (in groups or individual)

Software and Hardware Evaluation

Demonstrated knowledge regarding priorities and planning

Documenting and Maintaining Policies and Procedures

Technical and User Documentation

Train and Troubleshoot with all levels of technology users

Skill in keeping team members motivated and productive

Experience

David Nice Builders, Inc. - Williamsburg, VA – IT Systems Administrator - April 2016 to September 2017

Provide sole management of all network, desktop and mobile technology to 100+ users in three offices and numerous project sites across the United States.

Created and deployed formal Help Desk processes to streamline requests for assistance.

Created checklists and gained efficiencies in the user setup process.

Through Vendor communication and planning with internal team members was able to minimized wireless overages.

Initiated and managed entire company moving from one type of technology and vendor to another for all internet and telephone systems. Communicated between vendor and executive staff regarding cost and milestones and process.

Pioneered and deployed inventory control system all software and hardware asset licensing to maintain legal standing for all company assets.

Solely responsible for new user setups from ordering hardware and software to configuration and final placement.

Founded training procedures and material for users of all knowledge levels regarding software and hardware.

W. M. Jordan Company, Newport News, VA - Support Manager - April 2012 to January 2016

Manage Support Team including Help Desk Engineer, Network Engineer, Communications Specialist and Field Engineer ensuring efficiency in providing support and technology for 250 users across four offices and numerous project sites across Virginia and North Carolina.

Implemented a process to track staff and equipment in the field that moved often.

Managed technology equipment for 270 users including vendor comparison and specification verification.

Implemented hardware and software setup system for new equipment and users that all company staff followed.

Developed workflows to generate a higher level of communication in the department.

Installed and configured three mobile device management systems that were used on all mobile devices in the company.

Managed company accounting system by verifying backups and installing updates as released by the vendor.

Led Windows 7 upgrade deployment across hundreds of devices and offices, including mandatory training.

Managed, planned and participated in hardware upgrades for users. Reported post-completion victories and challenges to management for use in the future.

W. M. Jordan Company, Newport News, VA - Support Engineer - August 2004 – April 2012

Provide hardware and software support for approximately 200 users across several locations.

Perform cellular communication device management.

Procure and configure wireless internet cards for field users.

Review and process invoices for all communications (wireless and landline) as well as invoices from various vendors of hardware.

Manage and Coordinate the installation of internet and telephone service for offices located on job sites.

General Information Technology Department office support including filing and other tasks.

Maintain backups of the accounting system.

Manage MozyPro remote backup system and accounts for servers located in field offices.

Manage user accounts and backups of the access control system for corporate Wellness Center.

Manage inventory and invoicing of IT related supplies.

Education

East Coast Polytechnic Institute

Currently pursuing Bachelor’s in Computer Science

Expected Graduation is 2/2019

Certification in Network Administration

Tidewater Technical Institute

Advanced Studies Diploma

Homer L. Ferguson High School

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