Customer Service Marketing

Angela TANG

*** * **** ******, *** Angeles, CA **051

213-***-**** ************@*****.***

Education

University of Nebraska Lincoln

MASTER OF BUSINESS ADMINISTRATION May 2016

• GPA: 3.4/4.0

University of Nebraska Lincoln

B.S. IN BUSINESS ADMINISTRATION Dec 2013

• GPA: 3.0/4.0 Major: Management specializing in leadership Xi’an Jiaotong University, China

B.S. IN BUSINESS ADMINISTRATION Dec 2013

• GPA: 3.8/4.0 Major: International Business

Experience

The Park Group, LLC, Los Angeles, CA July 2017- Present INTERNATIONAL PROJECT DEVELOPMENT

• Reduced overhead costs by 10%, established company benchmarks for process improvement and quality control.

• Responsible for forecasting 1,000 packaged and bulk products sold to 50 customers worldwide. Increased forecast accuracy by 10%.

• Responsible for purchasing, vendor management and pricing negotiations, ensuring optimal pricing to ensure growth in revenues. .

• Serve as a liaison between the distribution center, purchasing, inventory management to ensure a proper product flow through the supply chain. ShadeCraft, Los Angeles, CA March 2017-July 2017

PROJECT COORDINATOR & OFFICE MANAGER

• Prepared networking research for the implementation of business development plan.

• Sourced and qualified 60.+ components for new product development on expedited schedule.

• Fulfilled requests for bids via sourcing the pricing of products with vendors in China and thus saved 50% of component costs PMBC Group, Beverly Hills, CA

PUBLIC RELATIONS INTERNSHIP TRAINING Oct 2016-Feb 2017

• Created and executed PR plans for short and long-term campaigns.

• Media relations / pitching and securing coverage for clients through various channels, including social media.

• Implemented PR strategies for a variety of clients such as: Simple Human, MANDT VR and Content Check. Union Pacific, Omaha, NE Aug 2015-Dec 2015

UNION PACIFIC MARKETING DEPARTMENT PROJECT MEMBER

• Researched and interviewed experts to determine how UP can position itself better.

• Presented a detailed marketing analysis and implementation plan to company executives.

• Benchmarked top companies and surveyed customers to improve business-to-business customer service experience. China Construction Bank, Xi’an, China May 2015-Aug 2015 INTERNATIONAL MARKETING DEPARTMENT OFFICE ASSISTANT

• Process 25+ customer transactions per hour with extreme attention to detail.

• Delivered marketing strategy and program development for Samsung program.

• Assisted agents with the preparation of listing proposals, presentations and sales packages for qualified listing opportunities. Skills

• Languages: English, Chinese, Japanese.

• Tech: MS Office Suite, Outlook, Google Analytics, MS SharePoint, Marketing Attribution Model, Cision PR database.

• Business skills: Strategy, Entrepreneurship, Leadership, Business Development, Public Relations, Marketing, Operations Management Honors and Activities

• Awarded a full scholarship for University of Nebraska-Lincoln’s MBA program. Lincoln, NE

• Served as Director of Liaison Department from 2012 to 2016 for University of Nebraska-Lincoln Chinese Student Association. Lincoln, NE

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