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Project Manager Customer Service

West Chicago, Illinois, United States
January 18, 2018

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**W*** Sunset Court

Warrenville, IL *****


Cell: 630-***-****

Anthony Inserro, CSM

Project Manager • Agile Coach • Certified ScrumMaster


****-**** Wiley Oak Brook, IL (formerly Deltak)

Student Services Coordinator

•Manage growing enrollment for 4+ graduate programs of Saint Mary’s University of MN.

•Support University staff including student services, academic program directors, etc.

•Provide highest quality customer service to student population and University staff.

•Offer Student Orientation webinars to build basis for ongoing relationship with students.

•Monitor student participation in courses and intervene when necessary.

•Assist students in course planning, registration, etc.

•Initiating efficiencies to manage growing student population (500+).

•Project Manager for student video blog update project.

•Project Manager for Networking Groups/Sharing Initiative.

•Compiled and reviewed data for partner billing.

2003-2013 Supported Employment Associates Wheaton, IL

Job Development Coordinator

•Managed all job search and development activities for the organization.

•Conduct regular employee coaching and strategy sessions.

•Efforts led to substantial increase in monthly rate of job placement of customers.

•Job development and vocational/technical coaching/training for people with disabilities.

• Increased organization’s visibility through participation in community employment

associations including EmployAlliance and West Suburban Jobs Council.

•Attracted new customers through presentations to students/parents at job/resource fairs.

•Redesigned company presentation panels and brochures.

2002-2003Deicke Center For Visual Rehabilitation Wheaton, IL

Education Coordinator

•Provided comprehensive training in assistive technologies to low-vision clients.

•Launched Passport to Independence – low-vision employment job retention program.

1998-2002United Airlines (formerly, Inc. Schaumburg, IL

Senior Project Manager/Project Manager

•Eliminated backlog of online maintenance projects across the entire organization.

•Managed implementation of multiple, large incentive/loyalty projects.

•As Training & Documentation Specialist, developed comprehensive training

curriculum for production staff in proprietary tools -- extended classes to other parts of the organization including sales, technology and development, marketing and other departments.

•Offered customized system and business concept training for international/private label

incentive products such as SwedenPost, MyPoint Japan and MyPoints UK

•Determined specifications of new system functionality; managed subsequent

enhancement, implementation and related testing.

1996-1998 Octagon Technology Group, Inc. Schaumburg, IL

Web Designer/Account Manager

•Managed implementation of custom e-commerce package for numerous clients.

•Managed Web design projects from conception through site launch and beyond.

1996 CyberDesic Communications Corporation Peoria, IL

Web Design Engineer

•Managed Web design and Internet connectivity projects.

•Provided custom training for new Internet users, as well as ongoing tech support.

1992-1996 Catholic Diocese of Peoria Peoria, IL

Administrative Assistant (1994-1996)/Office Of Catholic Education

•Produced semi-monthly department newsletter

•Produced promotional materials for diocese-wide programs

•Coordinated registration for regular regional education programs

•Provided planning and support for annual Catechetical Institute and Diocesan Youth Rally

•Producer/co-creator/co-host of First Sunday, monthly Catholic radio newsmagazine

Staff Writer (1992-1994)/Catholic Post – Weekly Diocesan Newspaper

•News writer and staff photographer

•Edited monthly Family Page and Entertainment Guide

1991-1994 WMBD-AM 1470 Format: Full Service Adult-Contemporary Peoria, IL


•On-air host of weekly music radio program

•Frequent board technician for several programs including Bradley Basketball

•As Community Service Representative, sold and managed recording of

Successful community service PSA advertising campaigns

1990-1991 WKDC-AM 1530 Format: Big Band/Jazz/Ethnic Elmhurst, IL


•On-air host for daily midday/afternoon drive jazz music program

•Produced regular live talk and music programs


Bradley University Peoria, IL

B.S. in Communications(News) and Religious Studies

Northwestern University Chicago, IL

School of Professional Studies

Certificate in Project Management for Professionals

Additional Course: Agile for Professionals (Feb. 2017)

Scrum Alliance

Certified ScrumMaster – CSM (June 2017)


•Member, St. Irene School Board

•Driving for Lyft

•Soccer, basketball, baseball and softball coach

•Interests include DJ-ing, cooking, Internet, radio DXing, volleyball, writing, parenting

Contact this candidate