Customer Service Manager
Resume:
Rodney Mosley
Kents Store, VA. *****
***************@*****.***
Goal oriented, self motivated, disciplined, seasoned sales professional, interested in speaking with you regarding the career opportunity available within your company. I’m sure you will find my work experience satisfactory. However, If our goals should be a match, may I please have the opportunity to speak with you regarding why I would be an asset to your organization. Managed day to day operations for pest control business, including but not limited to sales, marketing, planning of territories to be targeted that included areas west Charlottesville,Va - Richmond, Va.,Newport News, Chesapeake & Suffolk Va. Set yearly goals, with monthly goals & strategies to help achieve each step. Demonstrated Problem solving skills, ensuring customer satisfaction. Adhering to P&l statements, setting high standards, & setting the example for Team players & staff to follow.
Strong Team development skills
Outstanding Customer Relationship Management skills! & Business Development skills. Excellent skills in communicating. Skilled at Needs & Value based selling, & Consultative selling skills
Authorized to work in the US for any employer.
President/Owner
Advantage Pest Management - Kents Store, VA-February 2009 to December 2016 Responsible for all duties related to operating the business. Sales, marketing, planning & scheduling, bookkeeping, & training. Identified & targeted commercial accounts initially to establish new customer relationships, & generate revenue. Networked with several groups, Better Business Bureau, Chamber of Commerce, & a group that I started on my own. Customer service, & Customer Relations has always been top priority and our main focus. Exceeding our customers expectations daily. Grew business from 1 man operation to a 4 man operation within a 4-5 year period. Added 1 new route per year, by providing a customer service experience unlike any competitor offered.
District Sales Inspector
Dodson Bros Exterminating - Richmond, VA-April 1997 to February 2009 Responsible for revenue growth within assigned territory. Duties included calling on existing customers regarding their annual service plan, and while with customer, sell additional services based on customer needs. Inspected homes for real estate sales. Certified in wood destroying insect control. Whole home structure fumigation specialist.
**Pathfinders Award achieved for meeting goals consistently 3 quarters straight.
**Pacesetters Award achieved for meeting and exceeding goals consistently 4 qtrs. Business Development Manager
Success Stories Inc.- Richmond Va. August 06 to February 09 Worked as program development manager for a 30 & 60 min business television program, that focused on the successes of them. Responsible for analyzing markets to identify companies that fit our criteria. While consulting with clients, steadily building upon solid business relationships, and uncovering needs, Proposals are made based on customer need assessment, with the various video production services offered as a by product of being featured.
Business Development Manager
Pinkerton Security Services-Richmond, Va. January 02 to August 06 Identified & targeted businesses in the Richmond area who would be candidates for a new patrol service being offered. Responsible for building strong customer relationships, while marketing various security related services. Also worked a list of current customer, ensuring 100% customer satisfaction, while selling additional services based on customer needs. EDUCATION
Passed in Pest Management
Purdue Pest Management course
October 2008 to December 2009
Computer Science
Mississippi Valley State University - Greenwood, MS September 1975 to June 1976
Diploma
Meridian High School - Meridian, MS
September 1972 to June 1975
SKILLS
Microsoft Office (10+ years), Microsoft Excel (8 years), Powerpoint (3 years), New Business Development (10+ years), Customer Service (10+ years), Customer Relationship Management
(8 years), Business Development (8 years), Budget Management (8 years), Business Management (8 years), Project Management (8 years) MILITARY SERVICE
Service Country: United States
Branch: U S Army
Rank: E-6 Staff Sergeant
September 1976 to October 1983
Served 3 years with 82nd Airborne Div. Band Fort Bragg NC 3 1/2 years Fort Knox, Ky. Division Band
COMMENDATIONS/AWARDS
2 Awards for Good Conduct
Letter of Appreciation from Special Olympics
Paratroopers Wings
Honorably Discharged
CERTIFICATIONS/LICENSES
7-A General Pest Control
7-B Wood Destroying Insect Control
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