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Customer Service Data

Fort Lupton, Colorado, 80621, United States
January 18, 2018

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Kimberly Adams

**** ********* ***.

Fort. Lupton, Co.


Estate P.R

Personal Represenative For Estate: (2015-Date)

Current P.R for the Estate of Mary M. Wunder.My Job duties include all aspects of communications with Attorneys and state case workers. I respond to all attorney emails and aquire all paper work needed and respond back with paper work and or any questions needed about the said Estate.I concur with Sibling on any imformation given,needed or asked for.Sign all paper work that needs to be filed, atend any court hearing that needs a living heir and gather all documents and certifcates that are needed. I kep an open communication with Attorney and Cunty Clerk.

File/Data basing:

File all state,Gov. and federal paper work obtaining to Taxes,land profit,and Medicade/medicare and attorney, County Clerk and case worker. Excellent in photo copying and fax machine.I gather all paper work in a timely manner and am excellent in my time management. I mail all parties involved in the case and follow up on them.


Excellent in correspondence,time management and strong skills in getting all information needed for project that needs to get done. Strong communication skills both writen and verbal. Scheduling of mine time and others as well as for meeting's and following through and up on my projects.

Care Giver(Personal) ( Spet. 2014-Oct.2015)

Tend to Ederly

My duties included helping with daily life needs,bathing,cooking of all meals paying bills keeping bank book and statements,making all Dr. apointments and making sure that she made all oppointments on time. Kept all her medications and others and seen that they were delivered on the time they were needed.Cleaning,laundry and all misc. to as patient woud have lived alone and anything that might have arouse. I was also her power of Atorney.

File/ Data Basing:

Filed all bank notes with Bank and kept her check book up to date and her acount accessible, as well as all paper work with Dr.s and attorneys and anythng dealing with houseing and land taxes. Filed and responded to mail that needed to be filed in a timely manner. Maintained an open repore with the state and her Medicade/Medicare Case worker and any paper work obtaining to her case and care. Power of Attorney (P.A) I took my duties seriouse and held myself to a high asteam.


Skilled in commuications both written and verbal. Strong in scheduling, responding corespondence and mainting and managing time. I kept her paper work and all important documents current and up to date. I work great on my own and with others in helping getting any challenge done in and on a timely manner. Im excellent in working under pressure and problem solving.

Corporate Office ARC Thrift Store: (April 2014-Sept 2014)

Workman’s Comp. Specialist.

I was the only Workman’s Comp. Specialist (employee) for that Division, for the whole company. I worked directly with store managers, Dr.s and Rehab employees. I also had contact with injured workers to answer any questions they had. I filed all paper work required per claim. Talked and dealt with attorneys and court county clerk. I was the contact person for Pinnacol Assurance who was our insurance company. I also made all calls to Managers about injured workers drug results. I made sure every claim was processed in a timely manner and followed up on those claims daily. In the 5 months l worked for the ARC l closed 48 of the 62 claims they had when l started. I love working with people and interacting at a high pace. I also made all contact calls with Store managers and shift managers on process of injured employees.


Filed claims with Pinnacol Assurance on a daily occurrence for First Report of Injury.

Copied and mailed all requested paper work for attorneys retained by injured workers.

Called and managed the results of all injured workers drug test.

Maintained a weekly check in with David Goodman our Investigator.

Maintained and kept a weekly dollar allotment of paid money out to each claim and Dr.

Which claims had now closed and which ones were pending.

Being the ONLY Workman’s Comp. Specialist for all the stores- meant l did it all, between meeting’s and appointments

Work cases claims. Phone calls and person contacts.

Work at a high pace and accurate high function.

Maintained computer files and prepped all data base of each claim for monthly meetings.

Summary: Skilled Customer Service Professional with over fifteen (15) years of Customer Service, Guidance and Planning, experience. I have the ability to adapt to change and take charge of situations as they arise.

Areas of expertise: 10 Key, Word Pro, Planning, Data Basing and Customer service, Taking charge, Communications.

Pinnacol Assurance (Workman’s Comp) (Oct2004 – Nov 2011) Professional Experience:

File \Data Basing

Pulled Claims files & delivered to Appropriate Dept

Filed returned Claims per the SLA

Batched mail & filed them for the Appropriate Dept

Data based Policy Claims in to the System and batched them

Provided Customer Service for internal and external Customers

Daily usage of Fax Machine

Daily usage of Copier

Microsoft friendly

Typing ability 35 words a minute

Experience in Excel

Experience in Power Point

Daily inventory of files delivered that day

10 key

Areas of expertise: 10 Key, Word Pro, Planning, Data Basing and Customer service, Taking charge, Communications.

Little Red Teacher (Pre-K) (May 1999 - Oct 2004) Planned & managed weekly Class activities for children ages 2-4

Informed parents daily of events & quarterly Open Houses

Managed 8 children and interacted with them on a daily basis

Copied & faxed information to the State for Foster care children to ensure that we were within the Government Regulations Standards

Provided Customer service to both internal and external Customers

Planned, called and scheduled their outings.

Eiber Elementary - Teachers Assistant (Aug 1996 – Jan 1999)

Assisted teacher copy & prep for classroom activities

Helped grade papers

Worked one on one with the children who were more challenged and sign language with those children who needed that assistance

Talked to parents regarding the educational needs of their children

Copied everything in multiples and faxed on a daily basis

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