W. Wilson St. Tel: 949-***-****

Costa Mesa, CA **627 CA ac33b7@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/ericmagness/

Eric A. Magness

Sr. Project Manager

Sr. PROGRAM & PROJECT MANAGER

Proven and accomplished Sr. project manager with extensive project management experience in both software and infrastructure environments. Experienced in numerous industries; automotive, finance, insurance, higher education, logistics, manufacturing, etc. Identifies and executes best approaches to solve client needs. Provides thought leadership, frameworks, best practices required to deliver effective solutions to clients. Demonstrates a rigorous, and analytical problem-solving approach, leading information gathering sessions and preparing and delivering client presentations and work product/prototypes. Very capable of setting and managing customer expectations. Skilled in development of the necessary project management artifacts; project plan, scope documents, business requirements, schedules, risk & issue log, budget, WBS, SOW, etc. Experienced managing both remote, nearshore and offshore support teams to successful outcomes. Extensive experience in project management tools such as, MS Project, SharePoint, Jira, Excel. etc. Excellent communication skills, both verbal and writing.

BUSINESS SYSTEMS ANALYST

More than twelve years direct experience in the disciplines around SDLC, system implementations, configurations, and system changes. Skilled at providing any required deliverables to support project objectives. Very experienced in the process of gathering and writing business requirements, developing test cases, defining “As-is” and “To- be” business cases, and user acceptance testing. I’ve worked in the following areas and industries; finance, automobile, accounting, mortgage, sales, IT asset management and ticketing systems, as well as others. I bring a proven disciple and pragmatic approach which delivers results to the organization.

EDUCATION

oCalifornia State University Dominguez Hills, Carson, California

oMBA; Business Administration, emphasis in management

oBS; Business Administration, emphasis in management

GOAL

I’m a motivated IT professional with many years’ experience in development and infrastructure disciplines looking for new opportunities and experiences.

RECENT CAREER HIGHLIGHTS

Nation wide network (Cisco) refresh project including SD WAN and QoS (Healthcare)

Implementation of new supply chain management program (Healthcare)

AD to cloud (Azure)

Deployment of Palo Alto firewalls

Deployment of FireEye

Implementation of HP Autonomy content management system (2014)

Implementation of large asset management software tool (Symantec)

Website development and content for fortune 500 company IT department

ServiceNow implementation for IBM (2013)

Supported development and implementation of several software and SQL database deployments (2011)

Requirements and test cases for major SaaS implementation (ServiceNow - 2011)

Successful RFI, RFO and POC on various IT inventory control solutions

Successful deployment of SaaS based CMDB/CMS with SQL database

Policy and procedures development for SLM and comprehensive IT asset programs

Development of forecasts, budgets, roadmaps and executive presentations thereof

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT

HIPPA certificate May 2016

ITILv3 service level management, practitioner level (2011)

KAIZEN certified (2010)

FCRA certified (2011)

Certified IT requirements gathering methods (1997)

Certified Financial Analysis for IT (1996)

Certified in Project Management for I.T. (I & II) (2000)

oProject change management methodology course

oRisk management methodology

PROFESSIONAL HISTORY

Cloudify, Inc. Irvine, CA

IT Consultant, January 2017 – Present

Responsible for providing value based IT consulting services to customers for major accounts. Involved in every level of engagement from sales through service delivery on projects ranging from business intelligence and ITIL process assessments to migration of infrastructure into cloud (SaaS) based platforms. Responsible for the management and execution of large projects for both software and infrastructure including cloud migrations. Familiar with many areas of technology and IT processes. Excellent communication and presentation skills. Seasoned and skilled IT strategist. Intimately involved in IT strategy assessments for large organizations involving customer senior executives.

Molina Healthcare, Long Beach, CA

Program Manager June 2016 – December 2016

Responsible for management of a nationwide healthcare provider’s IT Network refresh and upgrade projects. The program encompasses hundreds of sites, in dozens of states, and includes core switch refresh, QoS, and SD WAN implementations. The project budget is > $15 Million, with dozens of resources and vendors in support. In concurrence, successfully managed a supply chain management (SCM) implementation project to transfer responsibility of asset management to WWT Inc.

Cloudify, Inc. Costa Mesa, CA

IT Consultant, May 2013 – June 2016

Responsible for providing value based IT consulting services to customers for major accounts. Involved in every level of engagement from sales through service delivery on projects ranging from business intelligence and ITIL process assessments to migration of infrastructure into cloud (SaaS) based platforms. Familiar with many areas of technology and IT processes. Excellent communication and presentation skills. Seasoned and skilled IT strategist. Intimately involved in IT strategy assessments for large organizations involving customer senior executives.

IBM Global Services (Fireman’s Fund Insurance, Inc. FFIC)

Sr. Project Manager, August 2012 to May 2013

Project manager with responsibility for implementation of ServiceNow SaaS instance, replacing Remedy. This was a six month project which the customer required to be complete in three months. Managing a difficult technical implementation on a very compressed schedule, limited resources, with numerous integrations and security concerns.

Corelogic, (formerly First American) Santa Ana, CA

Service Level Manager, IT Asset Manager & Software Asset Manager, March 2006 to July 2012

Responsible for comprehensive enterprise service level management (SLM) program including the development of SLAs and OLAs, catalog of services, customer surveys, and balanced scorecards. Possess expert level experience in writing and negotiating complex service level agreements and providing service performance reporting for IT organizations. Many years experience in managing professional staff, budgets, forecasts, and meeting strategic objectives. Experienced at managing service levels for 3rd party IT vendors and ensuring full remedy is recovered for service level breeches. Intimately involved in procurement of IT assets from RFI and through asset implementation.

Skilled policy and procedure writer, responsible for the control of IT inventory for managed service provider with many thousands of IT assets. Very experienced at managing large and diverse group of IT inventory and systems administrators providing inventory data to engineering and financial areas. Familiar with most IT inventory software solutions providing hardware, software and licensing data. Successfully executed numerous software licensing true ups (Microsoft) and reconciliations. Very familiar with the administration of IT maintenance and lease agreements across IT service organization.

Bear Stearns (Encore) Corporation, Irvine, CA

Project Manager & Vendor Manager, May 2004 to February 2006

Fully involved with the implementation and support of retail and wholesale mortgage processing systems (Empower) including; development of business and functional requirements, use cases and UAT. Performed necessary problem solving and incident management of mortgage systems to bring systems back online. Responsible for stakeholder interviews, system configuration changes, updates and compliance audits. Fully trained and certified in FCRA, HMDA and TILA.

Toyota Financial Services, (TFS) Torrance, CA

Project Manager, PMO, May 2000 to May 2004

Responsible for development of detailed functional requirements, project plans, scope documents, budgets and schedules for high dollar IT projects. Lead numerous IT projects from kick-off through lessons learned. Developed and distributed project related communications. Worked closely with sponsors, stakeholders, technical teams and vendors to ensure the successful completion of IT projects. Able to multi-task and carry several high profile projects concurrently.

Toyota Financial Services, (TFS) Torrance, CA

Sr. Product Administrator – insurance products May 1996 to May 2000

Lead the development and implementation of insurance products. Developed detailed pricing models with recommendations. Developed sales forecasts for various insurance and finance products for senior management.

Arthur Andersen LLP, Los Angeles, CA

February 1995 – May 1996, Financial Audit office

Provided financial audit services for the Controller, producing the following:

Responsible for annual Partner and Manager contribution and business evaluations

Developed annual budgets and forecasts for group

Client liaison for accounts receivable

Developed various ad hoc reports for budgeting

Performed various financial analyses such as ROI, ROE, profitability ratios, current ratio, quick ratio payback period, etc.

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