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Customer Service Manager

Trenton, Michigan, United States
January 18, 2018

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P. Christopher Seay PHONE: 734-***-****

**** ********** ****: 734-***-****

Trenton, MI 48183


Experienced in planning through MRP systems for multiple programs and varies production settings. Manager/Supervisor experienced in shipping, receiving, distribution, inventory control, production, and production scheduling. Experienced in cycle counting and physical inventories. Expert at maintaining appropriate staffing levels to make sure activities are performed effectively during times of fluctuating workloads. Able to partner with manufacturing, planning, and purchasing to achieve low inventories and high customer service levels. Experienced in WMS, ISO 9000 standards; FDA, OSHA, DOT, and Hazardous materials regulations. Expert in Carousel Systems and RF Bar-coding. Ability to motivate associates to accomplish company goals. Skilled in the creation of S.O.P. s.


A123 Systems, Livonia, Mi JAN 2012- PRESENT


Duties involve reviewing master production schedule and determine proper materials and quantities to purchase for all battery modules, cells and electronics. Researching and setting up item attributes for proper purchasing thru the QAD MRP system.

A123 Systems, Livonia, Mi FEB 2011- DEC 2011


Responsible for the complete set up of the MRO tool crib. Determining parts needed quantities and ordering all parts. Receiving, stocking, and organizing approximately 4000 parts. Set up work instructions for all processes.

A123 Systems, Livonia, MI JAN 2010- JAN 2011


Responsible for keeping track of all prismatic module inventories which included ordering all module parts including electronic and plastic, adjusting inventory according to the manufacturing usage.

Assure all materials are available for manufacturing when need

Worked on routings, work orders, and purchase order requisitions in Oracle

Involved with cylindrical modules assuring inventory accuracy

Working with multiple sources to develop MRO inventory and its suppliers

Datapak Services Corp., Howell, MI Oct. 2009-Nov. 2009


Responsible for two retail and DR (direct response) warehouses. Managed all shipping, receiving, pick& pack, production, and returns for each facility. Set up emergency procedures for both warehouses. Reviewed and redesigned all SOP’s to improve readability, flow, and accuracy for possible ISO assessments. Set up improved metering stations for improved efficiencies. Trained production employees on improved methods for line production.

Diamond Crystal Corp, Toledo, OH July 2009-Sept 2009


Responsible for the afternoon shift supervision of shipping, receiving, and manufacturing support. Assigned to assure all orders for the day were shipped accurately, complete and on time. Supervised 7 unionized hourly employees

Kerr Corporation, Romulus, MI 2006-2008


Responsible for the day to day operation of two 75,000 sq ft warehouses employing 36 UAW hourly employees and 7 salary employees. Supervised all receiving and shipping activities. Serviced all material needs for the manufacturing dept. Well trained in the use of the Oracle computer software for purchasing, manufacturing, inventory control, and shipping and receiving


Partnered with manufacturing, planning, and purchasing to achieve low inventories and high customer service levels.

Maintained appropriate staffing levels to assure activities were performed effectively during times of fluctuating workloads.

Collaborated positively with workers and managers to solve work-related problems.


Set up cross-training for all warehouse salary employees so both warehouses could be covered for absences or vacations.

Redesigned packing line to improve flow of material and started a 5S program to organize all picking and packing functions.

Managed the cycle count program to eliminate physical inventories. Helped develop all standard operating procedures for physical inventories and cycle counting.

Experienced in multiple successful Kaizen events.

Set department goals to achieve high levels of customer service, accuracy, and safety.


Developed plan to improve flow from receiving to shipping at new warehouse.

Planned to decrease number of touches for movement of all materials and increase lines shipped per hour.

Created staging areas for QA approval for incoming purchased and finished materials and holding areas for discrepant materials; thereby, avoiding mix ups and unapproved materials being used.


Duties included operating one 75,000 sq ft warehouse employing 20 UAW hourly employees and 5 salary employees. Supervising all receiving and shipping activities and handling all material needs for the manufacturing dept.

Set up multiple carousels (vertical and horizontal) to decrease error rate and increase picking capacity. With implementation, decreased error rate by 50% and increased picking capacity by 40%.

Set up a plant wide bar-coding system using RF technology. Decreased transaction time and errors, and completely ended the daily data entry time done by salary leaving them free to perform other duties.

Assisted in development of a Material Review Board handling discrepant materials. Partnered with QA, purchasing, planning, and manufacturing to streamline the handling of discrepant materials. Weekly review decreased the amount of open discrepant materials by 50%.

Shared responsibilities for all of the physical inventories over the last 15 years. Set up procedures and training programs to assure successful completion. Always completed the inventory within the time frames required.

Developed an audit program for all customer orders to increase accuracy.


Responsible for short term forecasting, including determination of order quantity and order points to support two product lines of approx. 30 million sales annually. Responsible for the day-to-day scheduling of all manufacturing work in these product lines.

Developed computer spreadsheets on a personal computer to speed up the process of forecasting and work order close.

Set up purchase orders and worked with vendors to achieve on time deliveries.


PRESIDENT and Treasurer (1996-2008)

Responsible for setting policies, rates, and budgets.

Implemented new computer system.

Set up new guidelines for standard operating procedures.

Board oversaw management of receipts and disbursements of the assets of the credit union, and ensured proper implementation of policies for financial audits.


Bachelors Degree, General Studies

University of Michigan, Dearborn, MI

Associates Degree, Commerce

Henry Ford Community College, Dearborn, MI


Train the Trainer Class for Forklift Licensing

IATA and 49 CFR Hazardous Material Training

Volunteer at Oakwood Southshore Hospital

Microsoft Office experienced

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