PROFILE

●Project Management / Business Analyst Professional with 9+ years of comprehensive experience in the field of Information Technology. Handling multiple re-designed projects for Estee lauder and in charge for North America fulfillment project operations. Playing vital role in Business Analysis and customer feedback analysis. Working on large time boxed projects with strong domain knowledge in Consumer Goods, Retail and eCommerce. Also an experienced Quality Analyst in previous projects.

CORE BA SKILLS

●Skilled in gathering requirements from stakeholders by using Elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping and translating them to data, functional, quality and usability requirements.

●Solid experience in Agile process model.

●Conduct customer surveys for product/promotion launches.

●Analyze Customer feedback and sentiments for over period of time.

●Extensive JIRA experience in creating user stories, acceptance criteria, sprint planning and sprint retrospective.

●Experienced in Project management along with business analysis to create project plan defining priorities and deliverables.

●Involved in all phases of a life cycle implementation. Analysis, design, and implementation of new processes and systems, gap analysis, prototypes, design and configuration, testing, go-live, user training and post production support.

●Proficient in authoring Business Requirement Documents (BRD), System Requirement Specifications (SRS), use case documents, test documents, and user manuals.

●Expertise in using leading industry tools like JIRA, Confluence, MS Visio, MS Project, Rational Requisite Pro, Clear Quest, MS Excel, MS PowerPoint, QC (quality center) to develop various project deliverables.

●Design Wireframes / Prototypes / User Interfaces using MS-Visio, rational rose.

●Extensive experience with process modeling using UML tools such as MS Visio and Rational Rose to create process flow charts, activity diagrams, deployment diagrams,

●Thorough understanding of Business Processes Reengineering.

●Experience in Data Migration, Data Conversion, Data Extraction, Transformation and Loading (ETL) using SQL server and PL/SQL Scripts.

●Good at using various Techniques for effective Business analysis such as user stories, Story boarding, SWOT analysis, Business rules analysis.

●Creating artifacts like the Business Vision, Business Glossary, Business Architecture Document, Scope Documents, Business Modeling Guidelines and Business Use Case Models.

SOFTWARE TESTING / QA SKILLS

●Mature understanding of Quality Assurance Methodology STLC relative to SDLC.

●Experience in adopting the testing throughout the development process by employing the RUP stands and Agile Methodologies.

●Exposure in Manual and Automation Testing of Client/Server & Web-based applications.

●Experience in reviewing Test Procedures, defining Test cases, detecting and analyzing bugs and report those issues to developers

●Experience in using Test Management tools like QC, JIRA for tracking the bugs and stores the Test results. Thoroughly used QC for test management and bug tracking.

●Software functional Testing of Web Applications. Experience in creating test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors.

TECHNICAL SKILLS

JIRA, Confluence, Gliffy, Crucible

MS Visio, Rational Rose

Agile, RUP, Waterfall

SQL Developer, MySQL, Oracle 9i

Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook),

MS Project,Rational suite (Requisite pro, Rose, Clear case, Test manager)

HP Quality Center, Quick Test Professional, Winrunner, Loadrunner, and Test director.

EDUCATIONAL QUALIFICATION

●Bachelors in Computer Science.

CERTIFICATION

●Certificate of completion in ‘Business Analysis’.

●Certified Quality Analyst.

ESTEE LAUDER COMPANIES, NY Apr - 2015 – Oct - 2017

Fulfillment Project Manager / Business Analyst

Project Description: North America Operations includes Business Requirements Analysis to ensure the feasibility of implementation through database feeds and fulfillers application support, coordinating with brands, database and fulfillment teams to bridge the gap as business analyst cum roundtrip test lead to meet the customer's excitement as a project outcome.

The major projects in NA Operation includes,

●Site Redesign.

●Multi-Depot freezer model implementation (TP/BNJ/RENO).

●PayPal implementation with certification testing support.

●Various promotions (BOGO, FLat Discount, Percent Discount, Checktable Discount, etc).

●GIft Card Implementation with CashStar.

●Loyalty Functionality.

●Pre-Order Functionality.

●BORIS (Buy Online Return In Store) and OOFIS (Order Online From In Store).

Roles & Responsibilities:

●Responsible for Estee Lauder North America fulfillment operations.

●Create detailed project plans and manage projects, related to e-commerce operations, such as fulfiller and payment integration.

●Interact with the Brand, Regional, Affiliate Online, Technology and Operations team to achieve overall project objectives.

●Manages various medium to large-scale projects across ELC portfolio of brands.

●Working in Agile based process model using JIRA. Expert in Requirement analysis, validations, gap analysis, fulfillment scopes, test scenarios and Issues tracking / ticket management.

●Exclusively worked with re-designed projects for fulfillment implementations, such as fraud implementation, new features, external system feed changes for different warehouses, promotions and inventory setup.

●Working with marketing team to develop vendor specific promotions building brand recognition.

●Handling outsourcing projects and work exclusively with vendor team to achieve end-to-end project implementation and production launch.

●Maintain documentations in ELC wiki for all North America operations implementation.

●Good knowledge in Database SQL, MS Excel.

●Experience in reviewing Test Procedures, defining Test cases, detecting and analyzing bugs and report those issues to developers

●Experience in using Test Management tools like QC, JIRA for tracking the bugs and stores the Test results. Thoroughly used QC for test management and bug tracking.

●Software functional Testing of UI and Web Applications. Knowledge in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors.

Fairway Market, NY Jan - 2015 – Mar - 2015

Business Analyst

Project Description: Implementation of CA/BBM host hardware & environment setup & configuration for finance System. Collected, organized and managed the requirements from process owners.

Roles & Responsibilities:

●Worked with Finance department to identify, prioritize and document specific business requirements.

●Performed Impact Assessments, system and process determined and prepared Level of Effort (LOE) in consultation with various analysis, development, test and support teams.

●Facilitated JAD sessions. Worked with business owners (NCR), development groups, various analyst groups and other to drive out detailed business requirements.

●Defined the business need based on the business goals and objectives, and defined the solution scope based on the assumptions & constraints, dependencies and business needs.

●Prepared for elicitation by ensuring all required resources are scheduled and organized for elicitation activities based on the scope, business case and stakeholder’s roles and responsibilities.

●Conducted elicitation activities using techniques such as brainstorming, Interviews, Prototyping, Observation, Requirement workshops, Questionnaires, etc. and documented these results.

●Created and maintained relationships between business objectives, requirements, solution and deliverables by creating and managing requirement traceability.

●Responsible for gathering and documenting the Business Requirements Document (BRD)

●Created Web Design Documents workflows, used UML modeling techniques with MS Visio to document various price/rebate process flow and concepts.

●Strong proficiency in MS Excel, including creating and working with complex spreadsheets, pivot tables, linked information, charts and graphs with strong attention to detail and accuracy.

●Tracked the Project Change Requests (CR’s) from business and development, analyzed and negotiated and got approvals as required.

●Logged, tracked, investigated, analyzed and got fixed or handed to product Support the Pre and Post Deployment Production defects.

●Worked with Senior Architects / teams and development teams to investigate and determine feasibility of proposed solutions and impacts on existing systems, processes and interfaces.

●Worked with testing team to provide input to testing activities and also managed issues in JIRA

●Took ownership of various project issues with BBM configuration of agreement & invoice types and held meetings with business owners (NCR) and investigated and negotiated key project decisions. Helped with communication and escalation process.

Environment: Retail, MS Visio, UML, MS Project, MS-Office, XML, Waterfall methods, HTML, JIRA

Compest Solutions

QVC, West Chester, PA Aug 2008 – Jun 2010

Requirements Analyst/Project coordinator

Project Description: Project objective was to provide the capabilities (People, Process and Technology) that will allow QVC to easily start broadcasting / playing videos on new channels by reusing the product clips from previously aired or recorded shows. The project required establishment of new processes, technical solutions, people skills and capacity to identify product video clips (based on product eligibility rules) and create a playlist of product-sell video assets and package it for distribution.

Roles & Responsibilities:

●Created requirements documents and established traceability to the business vision.

●Coordinating different project managers to ensure project team meets the target dates to complete the artifacts..

●Assist with Project management, project documentation, Manage and coordinate change activities

●Played a critical communications role by interacting with user (business domain) and with developers and testing personnel (technical domain).

●Ensured the requirements are specified in a manner suitable for the intended audience and are understandable, unambiguous and capable of being implemented and tested.

●Assisted the IT team and business sponsors through a level of ambiguity including business process change; building organization and structure to requirements to drive out and define detailed requirements in an efficient manner.

●Document requirement with technical team to convey what needs to be built and where SharePoint customization is required.

●Worked with the project manager and the business customer(s) to define requirements stakeholders, requirements conflict resolution procedures and the requirements team structure.

●Understood the software development approach being used and defined how the requirements development will be conducted (i.e. elicitation, analysis, specification and validation).

●Wrote and reviewed business, user and non-functional/system level requirements in the form of Use Cases, UML, and other similar structured requirements documentation.

●Collaborated with the Project and Development teams to help shape and drive the development of project deliverables

●Used Quality center for test case management and bug tracking.

Environment: MS Visio, Agile, Rational Suite, SQL Navigator, Oracle 9i, SQL Server 2003, Share point, ASP.NET,

Test director.

ITBMS

PepsiCo, Purchase NY May 2007 – Jun 2008

QA Analyst

Project Description: Implementation of cloud computing for HR System. Collected, organized and managed the requirements from process owners globally.

Roles & Responsibilities:

●Created test Cases as per the business requirements and executed them Quality centre..

●Interacted with programmers to identify and resolve technical issues.

●Validated data in the database using SQL queries.

●Worked on system application testing, where extensive SQL queries were used to build data reports.

●Conducted Smoke testing and regression testing on new versions.

●Testing the products in multiple release cycles Alpha and final release.

●Testing, System Testing, Integration Testing, Regression Testing, Performance Testing, UAT.

●Constantly verified Requirement Traceability Matrix to determine if each and every Functional

●requirement is taken care of and a test script is developed and executed for the same.

Environment: Retail, MS Visio, MS-Office, XML, Waterfall, HTML, HP Quality center

Vonage - Chennai, India Jun-04 - Aug 06

QA Analyst/BA

Description: Vonage is voice over IP (VoIP) network and SIP company that provides telephone service via high-speed internet connection.

Roles & Responsibilities:

●Analyzed user requirements and software requirement specifications documents.

●Prepared test plans and test cases based upon business requirements using HP Quality Center/ALM.

●Performed Backend testing to validate the data using Toad, added SQL queries to the required Test cases.

●Performed cross browser testing and all UI related functionalities

●Experience in Call Center, IVR Tech platform.

●Worked with business analysts, developers, and content department to resolve issues.

●Ensure the ETL process for the data being extracted, transformed and loaded into the database.

●Used ETL tool to pull data from source systems, cleanse, transform, and load data into databases.

●Analyzed the defects and categorized them based on severity using HP Quality Center/ALM.

●Worked in Unix Environment using PUTTY sessions.

●Involved in executing UNIX shell scripts and performed basic administration.

Environment: HP Quality Center/ALM, SQL, XML, HTML,, Microsoft Office, UNIX Shell Scripting, Toad.

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