Ms.
Resume:
Zainab H. Alaa Ahmed
Marital status
Single
Mobile
51178521
***.*.****@*****.***
Address
Farwaneya Blk 4 st. 5
Linked in
www.linkedin.com/in/zainab-h-alaa-72aa48b9
Nationality
Egyptian - Alexandria
PROFILE
I’m an ever-growing personality; constantly seeking job opportunities that will help me to grow to become the person that I want to be not only as a career put personally as well.
Career Objective:
Aiming a challenging position within a well-established organization with a promising and open career
path, one that enhances my skills, absorbs and utilizes my ideas, enriches my team work and satisfies my career needs.
EMPLOYMENT DEATIALS
Talabat GTC Internet/E-commerce
Job Title: complaints Management System Specialist .
11 May 2015 till Current.
Overall responsibility for the company:
To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
To manage the resolution of customer complaints, within given timescales.
To be the first point of contact for all customer related issues.
To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
To be the main point of contact for tenants receiving services from Mears, maximising customer satisfaction and ensuring full communication at all times.
To provide complaint trends and communicate lessons learnt to the Branch manager and Business Partner, so service levels can be improved.
Education:
Kuwait high school for ladies
Faculty of Nursing
2002 –2005
2005 -- 2009
Alexandria university faculty of art Anthropology Department.
2009 – 2014
Skills:
Trainings completed:
Project Management professional “ PMP “ .
24 April till 8 May 2016
New Horizons Center.
Professional leaders program “ PLP “ .
Leading business program.
Mini MBA.
Entrepreneurship Program.
Gate Academy Online Study, IMTC Group Traing Consulting Group June .
Quality Customer service .
Talent Management Team of Talabat Company.
January 2017
Teamwork Fundamentals.
Conflict Resolution in the work place .
Talent Management Team of Talabat Company.
April 2017
Communication and interpersonal skills.
Talent Management Team of Talabat Company.
May 2017
Language :
Arabic “ Mother Lang. “
English . Excellent .
Computer :
Microsoft Office And Excel.
PERSONAL Skills
Hard worker .
Evocated to my work
Work under pressure
Multitask “ can handle and do several thing in the same time “
Love work in teamwork .
INTERSETS & ADDITIONAL INFORMATION:
Travelling: I Love to travel another places to discover places and history and people their Habits.
Reading: Novels and big books for icon peoples.
Communication: love to participate and join every event with family, friends and work.
Swimming .
Music : Just big part of my life .
REFERENCES
Available upon request.
Contact this candidate