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Customer Service Manager

January 20, 2018

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KeNeisha L. Petty

*** ********** **** • Millport, AL 35576 • 662-***-****


Throughout my career as a professional, I have received several accolades as a result of my work performance. As an energetic and creative person, I enjoy challenges and adapt quickly to organizational changes. My work experience as a store manager and a payroll clerk has provided me a solid track record highlighted by career advancement, progressive responsibility, and yielding results in a variety of work environments. My diverse background and other jobs have prepared me well to tackle any issue and to apply my intellect and experience in a fair manner.


Graphic and Multimedia Design: Adobe Photoshop, MS Visio, MS Front Page, Frame maker PRO

Operating Systems: Windows 95, 98, Windows NT, (Server\Workstation) and Windows 2K and XP


Kindred at Home Columbus, MS 3/2007 – 10/2017

Payroll/Data Entry Clerk

Entered admission and billing information for patients, payroll information for employees and forward documentation to the appropriate processing center.

Ensured all patient and employee files were current and complete, interfaced with administrative staff to gather accurate documents, and notified manager when employees did not respond to requests for needed documentation.

Responded to internal information requests as directed, maintained logs and forwarded to appropriate staff for approval.

Managed time cards, answered phones, faxed documents, greeted visitors and handled bookkeeping responsibilities.

Ensured payroll was organized, completed and ready for disposition into the system.

Columbus BX CAFB, MS 10/2005-3/2007

Customer Service Associate

Provided stellar customer service which included greeting customers and assisted with their needs.

Operated cash register and processed money order transactions including Western Union money transfers.

Processed credit card payments and check cashing procedures.

Marvin’s Building Material Columbus, MS 9/2003-10/2005

Customer Service Desk/Cashier

Provided stellar customer service which included greeting customers and assisted with their shopping needs.

Operated cash register, answered phones, and posted credit card payments to customer accounts.

Set up end cap displays at the registers and maintained any stock surrounding the registers.

Light cleaning duties including trash and keeping the front entrance to the store maintained and swept.

Payless Shoes Columbus, MS 8/1996-9/2003

Sales Associate to Store Manager

Management duties included making schedules, keeping track of inventory, setting and posting the new sales and advertisement featured.

Greeted customers entering the store, provided assistance to customer needs, checked in and made sure inventory was put on service floor.

Managed the store ensuring all duties assigned and completed.

Made sure inventory was kept in order from kids, ladies, men, and accessories.

Assisted with other store inventory and weekly sales calls with our sale numbers and inventory weekly.


Associates of Liberal Arts – Business Administration/Business

East Mississippi Community College December 2008

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