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Residential Property Manager

Los Angeles, California, United States
January 20, 2018

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**** ******* ***.

Oceanside, CA. **05

Phone: (949) ***-**** Fax:(714) ***-**** E-Mail: Objective

To continually challenge myself to work on a fast paced residential property, or new lease up property to utilize my many years of experience

Excellent communication and listening skills which make me an excellent problem solver with a proven track record at high resident retention

Extremely proficient with all Property Management software systems such as, Yardi Voyager, AMSI, rent roll and

Experienced working on a budget and all financial and leasing reports Continue to excel at closing potential residents with a high closing ratio of 90% or better and proven track record of continuous high occupancy of 95% or higher Experience

Berges Construction 2009-Present

Office Manager/Sales/Payroll/Receivables

■ Answer phones, greet potential clients

■ Work on day to day office operations, ensuring all work is getting completed in timeline given to client

■ Make any bank deposits as needed

■ Ensures each customer is 100% satisfied with all work completed

■ Complete payroll in a timely manner

■ Input all data into Quickbooks

■ Train and mentor new employees

Beach Club Apartments 2007-2009

Leasing Consultant 156 Units

■ Greet potential residents and invite them to view the property models and amenities

■ Encourage them to fill out an Application and get a hold deposit and application fee

■ Get all personal information on the guest card to do follow up with anyone not renting the same day

■ Call the prospective resident within 24 hours of leaving a hold deposit and application and let them know the status of it

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Pinnacle Management Company 2004-2006

Assistant Manager/Property Manager 1100 Units

● Responsible for 6 Leasing Consultants keeping them highly motivated and excited at closing ratios

● Responsible for 5 Maintenance personnel and 2 Porters ensuring all work is being completed in a timely manner and all make readys look amazing for new move ins

● Ensures all work orders are completed within 24 hours

● Collect and input all rental payments, serve any 3 day pay or quit notices, send paperwork to attorney as needed

● Type all correspondence to residents

● Complete all weekly and month end reports

● Ensures that property has amazing curb appeal

Western National Property Management/Irvine Apartment Communities 2001-2004

Leasing Consultant (New lease up property)-Bookkeeper

● Answer phones, make appointments

● Greet guests and fill out a guest card to determine what their needs are in an apartment community

● Give them a map and tour prospective residents showing them models (if they are ready) and all amenities

● Show them what buildings will be available in their time frame

● Encourage them to leave a deposit and fill out an application

● Run credit, verify income and past rental history

● Once approved type up lease and all pertinent addendums and rules/regulations

● Once a bookkeeper, everything involved computer input, rent collection, 3 day pay-or-quits, reconciling any past delinquencies, prepared all financial reports, resident correspondence, all accounting for the property


Bolsa Grande High School, Garden Grove, CA 1979-1983 Graduated in 1983

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Saddleback College 1998-2000

Took Real Estate classes to obtain a California Real Estate License Passed exam in San Diego, CA

Licensed in 2000 to practice as a Real Estate Agent. Skills

I am extremely experienced working with the public and strive to always give the absolute best customer service possible! My motto is to treat everyone as you would want them to treat you. I have learned to listen intently to residents on troubleshooting matters so we can find a resolution that works for both them and the property. I have worked with many different property management software systems as well as Microsoft applications and I am very proficient in both. When given an opportunity, I only give 110%!

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