Customer Service Administrative Assistant

Profile

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Managing time effectively, graduated with a Bachelor’s in Business Administration, maintaining a 3.5 GPA while working 40 hours a week. As a result, gained valuable work experience while earning a degree. A flexible professional who enjoys learning new skills and quickly adapts to organizational changes. Comfortable interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Education

Oregon State University, BS: Business Administration, March 2017 Skills

Leadership

Project Planning Acumen

Strategic Planning & Analysis

Customer Attentiveness

Promotes Teamwork

IOS Platform Knowledge

Microsoft Suites Efficient

Strong Oral & Written

Communication

High-Level Data Entry

Deductive Reasoning

Vendor Management

Conflict Resolution

Experience

Preferred Association Management (PAMco)

July 2017- present

Assistant Community Manager

• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures

• Prepare monthly budget as per the instructions of the project manager

• Assist in financial responsibilities, such as, financial statement oversight, bid process and bid spec proposals

• Plan, prepare, research and manage portfolio projects

• Schedule board meetings, develop meeting agenda, and assist in mediating meetings

• Organize and formulate correspondence relating to the homeowner's association business

• Prepare and assist Community Managers with monthly board packages and in house mailings

• Update homeowner and association information in community database and shared files Tasha Dupree

206-***-**** ***********@*****.*** 13730 FM 620 N #1012 Austin, TX 78717 SNOQUALMIE CASINO

June 2016 – June 2017

Dual Rate Supervisor -Dealer

Position and responsibilities continually consistent at Green Valley Ranch 2010-2012, The M Resort 2009-2011, Rio All-Suite Hotel and Casino 2005-2008, and Muckleshoot Casino 2000-2005 Supervisor:

• Manage supervisory team in regards to workflow allocation, performance appraisals, training development and salary recommendations

• Coordinate the daily operational objectives of performing departmental functions in an efficient timely manner, while meeting quality performance standards

• Maintain the integrity of table game operations by daily supervision of table games dealers

• Educate customers on game rules and mathematical probabilities of various wagers throughout the multitudes of casino games

Table Games Dealer:

• Provide excellent customer service while protecting casino assets

• Accurate cash handling

• Increase volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests

Oregon Health Authority

March 2015 to April 2016

Human Service Specialist 2

• Evaluated performance of peers and program, subsequently providing analysis and feedback to peers and management staff

• Conducted new hire orientation: prepared on-boarding paperwork for over 40 people a month

• Processed client applications according to the laws and regulations to determine eligibility for the Oregon Health Plan

• Responsible for administrative duties: maintained floor plans and various phone lists, personnel clerical duties- such as payroll and personnel action forms

• Processed spreadsheets and database to input data using Excel, SharePoint and other programs

• Developed new filing and organizational practices; saving the company from using contracted labor expenses

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