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Project Manager Help Desk

Bogotá, Bogota, Colombia
January 20, 2018

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Rolando Ramos M.


Bogotá – Colombia

Phone: +57-319-*******, Skype: rolando.ramos1


I am a manager with 360 vision of the business due international experience like business developer and project manager adding value to customers and companies.


• Design of standards, government and constrains in projects.

• Team work, tolerant and flexible, diplomacy adjusts to different situations.

• Organization and prioritization skills.

• Planning, implementing and execution agreed-upon proposals and ideas.

• Negotiation, written and personal presentations, meetings management.

• “C level” relationship management.


2013- Program Director. ABS.

Open market.

Manager of biddings and proposals. IT and telecom projects.

(+ USD 14 M) (BSS/OSS, IT services) (+ 40 People) (Utilities). 2012- 2013 Consulting Director. Manager Colombia and Chile. Amdocs.

Managed ONE AMX international project of America Movil - AMX.

(+ USD 80 M program) (+ 400 People) (+ 5 Countries).

(BSS / CRM, Billing, Self Service, Ordering, Billing, Service Management and Wireless Activation).



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2010- 2011 Projects Manager. Nokia Siemens Networks.

Managed PMO Latin America.

Several telecommunications projects. AMX, Telefonica, Millicom, Oi, Telcel.

(+ 20 people) (+ 6 Countries) (+USD 15M, BSS/OSS) (+ 6 Countries) 2008-2009 Project Manager. Telefonica.

Successful recovery of a USD-17-Million-dollar-project.

Project manager of Fiscalía General de la Nación Project.

Started PMO. Standards, framework and methodologies.

(+200 people) (USD 17M) (+720 links, ISO 27001, Help Desk, outsourcing). 2005- 2007 Marketing Director. ZTE Corporation.

Started up the company.

Open market. Managing “C ̈ levels relationship.

PMO development.

(+ 20 people) ( BSS/OSS, IT, NGN, GPON, Microwave) (+USD 10M). 2000- 2004 Projects Director. FallsWay. Consultancy Company.

Portfolio Development.

(+5 people) ( IT, OSS, Networking, Microwave) (+USD 2 M) 1998-1999 Project Director. Telefónica Data Colombia. (Actual Telefónica)

Manager of projects and sales departments.

Products portfolio development.

( + 10 people) ( IT, Networking, Microwave) ( +USD 3 M) 1997 Project Manager. Alpina S.A. International Food Company.

Manager of the successful startup of an international IT project.

(+ 20 people) ( IT, Networking, Microwave, BSS/OSS, Help Desk)

(+ USD 10 M).

1996 Project Manager. Americatel S.A. International Telecommunications Operator.

Design and management of several projects like Bavaria/SAB Miller group and Colseguros.

(+ 80 people) (IT, energy solutions, help desk, OSS) (+USD 13 M). CURRICULUM VITAE


3 / 3



Telecommunications Projects Management. Politécnico Grancolombiano.

Finance Management. Politécnico Grancolombiano.

Graduate Degree BoS

Electronics Engineer. Universidad Distrital.

Diplomas and Training Courses

PRINCE2, PMI, ITIL, Project Management, business development, ISO-9000, ISO27001, in Brazil, Canada, USA, UK and Israel.


Spanish: Mother tongue.

English: Fluent, spoken and written.

Portuguese and French: Basic.

TEACHING EXPERIENCE - Master programs.

Universidad Santo Tomas de Aquino, Universidad Pedagógica Nacional, UNAB - Universidad Autónoma de Bucaramanga, Universidad de Manizales, Universidad Tecnológica de Cartagena.


Tópicos Administrativos

ISBN: 978-***-****-79-9, Editorial: Sic Editorial Ltda. Seminario Redes de Comunicaciones

ISBN: 978-***-****-80-5, Editorial: Sic Editorial Ltda. Modelos de Desarrollo y Economía Regional

ISBN: 978-***-**-****-7, Editorial: UPN.

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