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Customer Service Administrative Assistant

Location:
Toronto, Ontario, Canada
Posted:
January 20, 2018

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Resume:

PROFILE

Fresh college graduate with a passion for Personal Development, Highlights include:

Strong interpersonal, organizing, problem solving, communication and writing skills.

Highly motivated individual who is driven to achieve set goals.

Excellent time management skills, positive attitude and work ethic as well as the ability to work under pressure.

Team and singularly enthusiastic individual who is eager to learn new things.

Good Knowledge of MS Office & ERP Dynamics.

EDUCATION

Post Graduate Certificate in Logistic Management 2017

Centennial College, Toronto, ON

Post Graduate Certificate in Human Resource Management 2016

Georgian College, Barrie, ON

Bachelors of Science in Business Administration 2015

Lancaster University, Lancashire, UK

EMPLOYMENT EXPERIENCE

Pillar Security September 2016 to December 2017

Concierge

Greeting and checking in any guests.

Assuring that all persons entering the building are authorized to do so.

Providing appropriate assistance as need to client, their employees, guests, and visitors in expedient and professional manner.

Completing any Incident Reports, Daily Activity Reports, or other written documents as requested by the client

Enforce rules and policies of the property.

Promote good public relations though courteous, helpful, and professional contact with client and their guests/visitors.

Macs Convenient Store (Gravenhurst) April to July 2016

Customer Service Representative

Greeting customers warmly and interact in professional manner.

Cash handling and processing transactions.

Kept the track of stock in store.

Making orders and matching quantity delivered with quantity ordered.

Interview Clinic

Georgian College, Barrie, ON

Participated in structuring mock interview clinic for Georgian students.

Structured rating scale for rating interviewees’ responses during interview clinic.

Evaluated a no. of interviewees based on answers provided on questions based on both situational and behavioral questions.

Provided feedback to interviewees on their performance and also suggested areas that required improvement.

Akhuwat (Lahore). August to November 2015

(Akhuwat is the largest micro financing company of Pakistan having more than 300 branches all over the country)

Human Resources Generalist

Assisted in Recruiting new employees.

Addressed employee issues regarding day to day operations of HR functions for example, their queries about policies and procedures regarding leaves.

Compiled & Updated Employee records in ERP dynamics.

Conducted training and orientation of new employees.

Provided employee records and data to payroll department for compensation.

UNGEI (United Nation’s Girls Education Initiative) July to August 2014

Human Resources Trainee

Handled employee complaints about the management procedures which they think are inappropriate on the workplace.

Provided event management support to organize workshops.

Assisted in maintaining financial data and records regarding the monthly expenditures.



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