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Customer Service Administrative Assistant

West Jordan, Utah, United States
January 20, 2018

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Kayeliann Calveri



In addition to starting school in the fall for Business Administration as well as Graphic Arts, I am Currently looking for a company that I can evolve and grow with to work Full-time, in office Clerical and Administrative work. I am very good at communication and have customer service experience. I would really enjoy work that gives me the opportunity to build professional relationships that could give me potential to grow and give me room for advancement in my future endeavors.


Cyprus High School 2013-2016

•Two athletic letters in competitive Drill Team

•Completed multiple Advanced Placement classes as well as college courses

•Graduated one Semester early

Volunteer Work

•Monthly service projects for Firefighters, Police stations, funerals, etc.

•Comcast cares service project school make-over

•Concessions at Utah Utes Football Games, as well as Usana Amphitheater concerts

•Volunteered a whole summer and quarter of school at the Magna Exodus Helath Clinic and Medical Center

•12 years of reading, altar serving, and ministering at Our Lady of Lourdes Catholic Church

•Annual Spaghetti Dinner at Our Lady of Lourdes Catholic Church

Licences and Certifications

-CPR Certified (Renewed with class 7/2017)

-Food Handlers Permit

Work Experience

Administrative Assistant/ Bookkeeper Dec. 2015- Present (part-time)

Sonnenburg Consulting 10808 S River Front Pkwy, Suite 361, South Jordan, UT 84095

Accounts payable, bank reconciliations, Quickbooks (desktop and online), Quickens, Payroll, bank deposits and various errands. I manage clients finances, I pay their bills enter transactions and retrieve tax information.

ABA Behavioral Therapist April 2017 – August 2017

Autism Solutions 12222 S 1000 E #4, Draper, Ut 84020

Work with children with high and low functioning Autism. Running Therapy session, that include giving assessments with programs that help with with everyday life situations. All of my personal clients were non-verbal. Which means working with communication was a large portion of work. Keeping a positive attitude was very crucial do to the fact that my clients temperaments were easily triggered. Taking accurate data is a big part of the job to ensure that the child is being assessed fairly.

Reason for leaving- When school started back up my clients were no longer in need of therapy. As with many children there for there was to many employees for clients. I was still able to fill in for co-workers, however it was not a reliable source of income at that point.

Executive Production Assistant January 11, 2017 - March 24, 2017 (part-time)

ITNFlix Various adresses

Work with Music/ TV/ Movie Producers assisting the company by tending to all artists (mostly music artists) setting up photo shoots, reaching out to radio stations, meeting with record labels, organizing tours, Creating websites for each artist while keeping all social media up to date, etc. This job required me to be very responsible with time management, communication skills, making sure all tasks are done in a timely manner, and taking very many demands while keeping priorities in order.

Reason for leaving- The owner of the business (Boss) was very verbally abusive and very unprofessional, many empty promises, insisted on paying under the table and would not 1099 any employees. There were no Benefits that were promised prior to being hired (PTO, Insurance, etc.), the boss would send a message minutes before scheduled shift saying he didn't want to spend money on employees that day and to not come in. Job was constantly threatened.

Administrative Assistant November 11, 2016 - January 9, 2017 (part-time seasonal)

Team Nash Insurance Broker 2700 S. 2005 E. South Salt Lake

Assist all insurance brokers in the Salt Lake branch with all administrative needs. This included making excel spread sheets, updating info in the user system (ACT), make appointments for all clients, organize all material needed for meetings with clients, call clients and help them organize their applications for open enrollment, provide information on quotes regarding available insurance policies, I also was a receptionist until the permanent receptionist came back from a month vacation, taking inbound calls from prospects or current clients. These tasks required skills such as; great customer service, being able to think quickly and solve problems, being able to learn quickly and apply all critics at a fast pace and complete work in a timely manner and complete very important deadlines do to the fast paced environment during open enrollment.

Reason for leaving- This position was a temporary seasonal position, I had finished all the work that needed to be completed, as well as open enrollment for individual insurance had come to an end.

Emergency Medical Technician Enrollment Specialist Aug. 2016- Sept. 2016 (full time)

Charter College/ Prospect Education 9400 S. 700 E. Sandy Ut.

Receive requests from Prospective Students and contact them regarding their education, Booking Meetings for myself and students to decide if I thought they would be a good fit for our school and for the student. Once decision is made I would enroll them into the class and mentor them in getting everything turned in to be eligible for the class, as well as staying in contact with them, explained what to expect and keeping them interested. This position was a Business Sales position, Which required quick learning, great customer service skills with clients that were located in California- all communication was over business Skype, phone calls, text, and email-, I was expected to maintain a helpful and happy attitude, while being strict with clients and meeting important deadlines.

Reason for leaving- The position was no longer being held at the sandy location, and had been moved to the Reno, Nevada location so my assistance was no longer needed. There was not another position available at the time there for I was Laid off and paid out my stay.

Customer Service Representative April 2016 - Aug. 2016(full time)

Xerox (LA Metro Fast Trak) 9000 S. Sandy Pkwy Sandy Ut.

Take In-Bound calls from customers regarding accounts, and violations regarding DMV registration hold. Present a positive attitude and handle complaints with a professional and sympathetic manner.

Reason for leaving- There was no room for advancement, no benefits, or paid time off, A job Opportunity came up that was a $4.00 raise from what I was making.

Day Care Councelor August 2015- December 2015 (part-time)

Kids Kamp West Valley Family Fitness Center

Feed children, take them to/from school, tend to medical needs and find entertaining activities.

Reason for leaving- Moved too far away after finishing high school and moving out.

Line server and Cashier March 2015- August 2015

Cafe Zupas 5600 W West Valley city

Deliver great customer service, take orders with modifications and take responsibility for closing and opening the store.

Reason for leaving- Was offered a better job that did not require weekends and was more flexible with Extra curricular activities at the time.

References Available upon Request*

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