Laura R ichey-Brock

* *** * ***** * wy A pt * ***

San A ntonio, T x 7 8218

C ell: ( 202-*-****** Objective:

I'm v ery a mbitious, p unctual & g et a long g reat w ith o thers. I w ill n ot h esitate t o a sk q uestions w hen I n eed guidance o r h elp o n a p roject a nd d on't m ind e xtending a h elping h and t o f ellow c o-worker(s) o r o thers. I am o pen t o l earning n ew t hings & w ant t o s ucceed i n e verything I d o a nd h ope t o a lways d o t he b est t o m y ability.

Summary o f A ccomplishments:

• Efficient, d etail-oriented, h ighly o rganized

• Strong p roblem s olving s kills.

• Answering m ultiple i nbound a nd o utbound c alls

• Customer S ervice

• Cash h andling e xperience

• 10 k ey

• 40 W PM

Experience:

Maximus Customer S ervice/Call c enter 03/2007 - 1 0/2009 San A ntonio, T X Customer Services, multiple inbound calls, fill in customer service request, answering multiple customer questions, processing applications for state benefits. As well as maintaining all proper security of all important information at a ll t imes.

Health & H uman S ervices C ustomer s ervice/Texas W ork A dvisor 0 8/2009 – 1 0/2013 S an A ntonio, T X Customer Services, answer multiple inbound calls, As well as set-up social services for clients while maintaining all p ersonal i nformation a t a ll t imes.

Transcom Customer s ervice/Call C enter 1 0/2013-04/2014 S an A ntonio, T X Customer service experience, multiple inbound calls, fill in customer request. Scheduling the appointments of installation and service issues.Troubleshooting equipment and service issues As well as processing payments via credit or debit c ard o r b ank a ccount

Hawkins P ersonnel Customer s ervice/Call C enter 05/2014-07/2014 San A ntonio, T x Customer s ervice e xperience, m ultiple o utgoing c alls d ealing w ith s urveys f or m edicare. Conduit G lobal Customer s ervice/Call C enter 08/2014-11/2014 San A ntonio, T x Customer service experience, multiple incoming calls dealing with verizon services. Fulfilling customer requests dealing with account changes, questions, or issues. As well as processing payments via debit/credit card while maintaining important i nformation a t a ll t imes

LK J ordan Customer s ervice/Call C enter 12/2014-02/2015 San A ntonio, T x Customer service experience, multiple incoming calls. Fulfilling customer requests while maintaining important information a t a ll t imes.

Superior H ealthcare Customer s ervice/Call C enter 02/2015-10/2015 San A ntonio, T x Customer service experience, multiple incoming calls. Fulfilling customers requests on health care plan also dealing w ith c ustomers c alling t o n otify o f p hysician c hange. MMC G roup C ustomer s ervice/Call C enter 04/2016-08/2016 San A ntonio, T x Customer service experience, multiple incoming calls assisting customers with their applications to pepco, ace, delmarva e lectric s ervices.

Conduent C ustomer s ervice/Call C enter 08/2016-02/2017 San A ntonio, T x Customer service experience, multiple incoming calls assisting customers with their applications to pepco, ace, and d elmarva e lectric s ervices

Marriott G lobal R eservations S ales A gent/Call C enter 0 2/2017 - S an A ntonio, T x

C all c enter s pecializing i n g lobal r eservations f or M arriott I nternational.