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Customer Service Data Entry

San Antonio, Texas, United States
January 20, 2018

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Ryan Burnett


San Antonio, TX *****


Former U.S. Air Force Supply Management Journeyman (AFSC 2S051) bringing 18+ years of cumulative experience in providing direct support of multi-million dollar logistics missions, ensuring seamless execution of all deliverables. Comprehensive knowledge in the development of operational plans, policies, and procedures necessary to provide support in the areas of supply, inventory management, storage management, cataloging, and property utilization. Expert capabilities delivering comprehensive analyses and reports to facilitate site-wide improvements and continuity, with a track record of identifying redundancies and maximizing resource to streamline operations. Thrives working within high operational tempo environments.

• Logistics Management

• Maintenance Management

• Material Management

• Operations Management

• Supply Chain Management

• Transportation Management

Strategic Planning contributes to the overall success of projects by seeing the bigger picture and knowing how to break deliverables down into manageable tasks.

• Project Management skilled in setting priorities, establishing timelines, and finding solutions to issues before becoming problematic.

• Strong Communication Skills combines an approachable style and in-depth knowledge of methodologies that instills confidence in others to get the job done on schedule and on budget.

• Effective Team Leadership employs patience and perseverance, adapting to cultural differences and maximizing team contributions.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Warehouse Supervisor

Crossroads Service Group - San Antonio, TX

January 2017 to Present

• Hold weekly safety meetings and ensure associate participation.

• Running site with safety and efficiency as priorities

• Audit of daily labor and billing reports

• Creation of daily work logs and transmission of same to corporate

• Document and resolve any customer service or associate issues daily.

• Ensure all associates follow Crossroads Service Group policies and work rules including Crossroads Service Group safety work rules.

• Ensure customer needs are met on a daily basis.

• Assist in managing Site and Departmental budget.

• Scheduling associate shifts based on customer requirements.

• Interview, hire, and train new associates.

• Supervise timely and accurate data entry for all services performed.

• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to Crossroads Service Group policies and standard operating procedures. Warehouse / Logistics Coordinator

IAP WorldWide Services - Kabul

July 2015 to August 2016

• Plan, direct, and coordinate warehouse activities to ensure efficiency.

• Assisted in cross-training employees in purchases, stocking, and shipping materials.

• Ensure warehouse adheres to safety guidelines and procedures to guarantee quality.

• Monitor work flow to ensure schedules are met with hazmat, and water pick-up/drop-off.

• Monitor fuel consumption for scheduled fuel deliveries, and coordinate with security for gate pick-up.

• Manage, and maintain monthly 100% inventories in the hazmat yard, as well as, issue hazmat on 3161 to keep accountability.

• Responsible for coordinating the safe disposal of hazardous, damaged, and expired materials from the warehouse.

• Configure warehouse space for maximum efficiency, utilization, and inventory safety to minimize the likelihood of accidents occurring.

• Assist in preparing weekly and monthly reports to the prime contractor.

• Assisted in ensuring that the warehouse/office is kept in a neat and clean manor throughout, as well as, at the end of the work day.

Senior Data Entry Clerk

Sentel Corporation - Kandah#r

August 2014 to June 2015


• Documents actions in accordance with Army Supply policy using automated or manual systems.

• Maintains asset visibility using Property Book Unit Supply Enhanced (PBUSE) (including but not limited to asset adjustments, lateral transfers, an updating authorizations).

• Performs integrated supply management for general supplies to include Class II, III (P), IV, IVV, and IX.

• Reports equipment readiness.

• Creates maintenance work orders.

• Maintains records and historical files.

• Manages Hand Receipts.

• Serves as part of a mobile property accountability team whose function is to establish accountability for various units throughout the AOR.

• Other duties that may be assigned to meet company and departmental goals and objectives. Delivery Merchandiser

Coca-Cola Bottling Consolidation Company - Fayetteville, NC November 2013 to July 2014

• Filling, merchandising, and rotating product on displays and in cold drink equipment

• Maintaining and organizing Coca-Cola stock as needed

• Ensure neat appearance of all CCBCC equipment and product in assigned accounts

• Foster relationship with account personnel and provide superior customer service to all accounts serviced

• Maintain CCBCC quality assurance standards at every account

• Maintain a safe working environment

• Ensure proper accounting of product, cash and assets daily Logistics Technician

LOGISTICS 2020, INC - Bagram, Afghanistan

April 2012 to January 2013

• Provide logistical services to the U.S Government/COTR and commercial customers, responsible for the movement of inbound and outbound shipments via air, land, rail, and sea.

• Accounts for packaged materials and goods, while providing storage for all materials including hazardous items until proper shipment of the goods can be scheduled for their final destinations.

• Conducts QA/QC inspections on all packages and materials for quality assurance and conditions for property accountability.

• Performs cost analysis for special handling requirements for shipments of goods and materials. Responsible supervising personal and Jr. supervisors/managers on day to day operations, providing them with the proper safety guidance, prioritizing shipment or movement of products throughout theater, and generating reports. Oversee shipment scheduling, material handling issues and equipment maintenance, as well as resolving transactional problems.

• Process excellent management and multitasking skills. Property Book Officer / Logistics Analyst

Honeywell Technologies Solutions Inc - Fob Shank, Afghanistan August 2005 to February 2012

• Provides property accountability and visibility for all theater provided equipment assigned.

• Responsible for maintaining property accountability of equipment valued over 100 million dollars.

• Manage deployed units hand receipts using Property Book Unit Supply Enhanced System (PBUSE) and ensured the proper input of transactions for accurate and timely accountability into PBUSE. Access the Logistics Support Agency (LOGSA) for worldwide reports.

• Responsible for the supervision, welfare, and training of all subordinates. Problem solving ability and initiative.

• Responsible for conducting briefings for higher on property accountability, generating reports, QA/QC of all documents within the office, and proper and timely input of timesheets. Excellent customer service skills.

• Maintained all supporting documents and records in accordance with the proper filing procedures of ARMIS in case of audits also assisted the DPM and other supervisors with tasks as needed or requested. Knowledgeable of AR 710-2-1 (Property Accountability).

• Experience in receipt, accountability, and inventory of equipment and spare parts Material Supply Technician

DynCorp Technical Services - Kuwait City

September 2002 to August 2005

• Responsible for the management and coordination of all inventories related equipment and mission ready spare parts class IX, II, and IV. Process accurate and efficient inventory controls.

• Responsible for all equipment inbound and outbound of the warehouse valued at 4.8 million in inventory and maintained records for all distributed equipment daily.

• Record, maintain and initiate work order documentation for acquisition of component items from vendors.

• Experience in operating material and handling equipment

• Coordinated and expedited the flow of materials, parts, and mission essential equipment out to those in need in accordance with production and shipping schedules in order to minimize time between for mission sustainment. Key team member in supplying units throughout Kuwait and Operation Iraqi freedom.

• Utilize automated inventory/stock record accounting procedures, forms and listing to make sure asset visibility is maintained and documented at all times for equipment.

• Experience in data entry to query and enter information for supply, acquisition and inventory purposes, pull and stage equipment for shipment, package equipment for shipment and prepare the necessary paperwork, staging and shipping equipment for repair.

• Managed the flow of shipments both inbound and outbound in the manner that is most cost effective. Supply/Logistics Manager NCOIC

United States Air Force - Ramstein-Miesenbach

August 1996 to August 2002

• Managed and tracked the procurement, inventory, receiving, and shipment of parts needed to repair 6,000 vehicles and 10,000 individual pieces of equipment for Air Force bases throughout Europe until it reached their final destination. Utilized and worked with numerous commercial carriers such as FEDEX, DHL, and American Road ways.

• Maintained customer delivery time windows

• Performed quality control checks on shipments and packaged groups over 300 items to individual units with 99% on time delivery rates while maintaining accurate inventory control and documentation.

• Used manual and automated systems for inventory and funds management, operational support, inventory, document management, and internal supply procedural guidelines becoming an expert in the use of such programs as Microsoft Word, Excel, and PowerPoint.

• Assist in training subordinate personnel in operation, warehousing, manual lateral, turn-in, hand receipt procedures, and SSA CL II, IV and VII warehousing operating procedures. Education



1991 to 1994


Microsoft Word, Excel,E-mail

Additional Information

PBUSE Certified- 2006

Supply Management/ Logistics-Journeyman and Apprentice levels- 1998, 1999 respectively Forklift Handler-2002

CDL Certified

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