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Project Manager Information Technology

Lake Elmo, Minnesota, 55042, United States
January 20, 2018

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**** **** ****** *****, **** Elmo, Minnesota 55042

Cellular 612-***-****

Senior Program/Project Manager Infrastructure

Infrastructure • Portfolio • Project/Program management

Senior IT leader with over 30 years of experience in initiating, planning and directing multi-million-dollar business driven technology initiatives, defining solution requirements, procurement and developing and executing technical strategies. Demonstrated track record of building and managing high-performing of “on and off” shore technical teams to deliver key projects on-time and to-budget. Proven ability to generate significant cost savings through effective negotiations, vendor management as well as leveraging redesigned technology to simplify the environment.

Areas of expertise:

Strategic Planning • Program/Project Management • Crisis Management • Co-Location Data Center

Team Leadership • Vendor Partnerships/Management • Technology Integration • Technology Licensing •LAN/WAN• Needs Assessment • Virtualization • Systems Security • Systems Acquisition • Emerging Technologies •Cloud Computing • Request for Proposal generation & response (RFQ/RFP) • PROSCI • Business Continuity & Disaster Recovery (BCP/DR) • Data Center design and build• Portfolio Management • Requirements Definition • Total Quality Management (TQM) • Employee Development • Service Level Agreements • Information Technology Infrastructure Library (ITIL) •Outsourcing • E-commerce infrastructure


Director of IT Operations, Venture Solutions 2016 to 2017

Integration of 2 unique teams due of a merger into one functional unit. Managed the outsourced hosted and infrastructure relationship. Compliance initiatives in SOC2, HiTrust and HIPPA. Scope of responsibility includes 2 manufacturing sites, two technology locations with 3 data centers. Establish & manage a portfolio of projects in conjunction with business needs. Mentor Jr PMs and managers.

Program Director: TEKsystems/Optum 2014 to 2016 (multiple extensions)

Mergers and Acquisitions IT (HIPPA, PCI, Security and compliance, Industry Best practices)

Objective: Manage Portfolio of projects to ensure acquired entities are compliant to both and non-technical security audit findings. Efforts include but are not limited to, BCP/DR, Network access control (NAC), Firewall, network assessment, Pentetration tests, SIEM implementation and related efforts

Budget: 50M + over two years

Duration: 8 months per program, 30-50 projects per program

Staff: Optum technical teams, acquired entity resources and vendors

Technologies: Varied depending on audit findings.

Other duties: Mentor Jr. PMs, instill common processes; change management, purchasing, project budgets, created and/or enhanced program estimating tools, rewrote the departmental playbook, board level sponsored. Portfolio of projects managed for each acquisition ranged between 3-60 efforts.

Director of Corporate Technology, DRC 2013 to 2014

Manage 18 staff members supporting 12 sites with accountabilities for network, system administration, end user computing, service center & 3 data centers. Accountable for day-day operations as well as the strategic planning.

Employee assessments and established measurable goals and development plans for each employee

Reorganizational assessment and reorganization

Performed technology assessments on all major platforms, developing action plans to address problem areas

Supported authority to operate audits from DIACAP and HIPPA

Technology Project Group/Bremer Bank Sr. Project Manager 2012 to 2013

Objective: Technology refresh, including design, installation and deployment of software and hardware to over 87 Bremer Bank branches & 13 training sites. Critical path

Budget: 3.5M material

Duration: 12 months

Staff: Bremer technology, vendors (multiple companies)

Technology: Microsoft, VMWare, FIS teller software, hardware servers, desktops, micr printers board sponsored

Independent Consultant 2009 - 2013

Sr. Project Manager and Information Technology Operations Management Consultant

Performed Technology Assessments for the Minnesota State Department of Natural Resources (MNDNR) and Rimage Corporation. Delivered a strategic plan and a projected cost model.

Managed and led the team to create a Business Continuity plan and a Disaster Recovery framework and strategy for the Minnesota Department of Transportation and the Minnesota Department of Commerce. Interfaced to the State Business Continuity team leveraging the United States Federal Emergency Management Agency’s (FEMA) National Incident Management System (NIMS) model

Implemented a call center in Beijing, China including software, hardware and space buildout

Project management MNDNR: Cloud Virtualization Optimization and Cloud technology and Backup and Recovery Not accountable for budget, both projects completed to schedule

Validated technology assessments and cost models for a non-profit community organization.

Designed and led the installation of a POS solution and network for specialty retail client

SELECT COMFORT, Retail and Manufacturing Plymouth, Minnesota • 2000-2009

Senior Director of Technical Services and Operations Staff 65, Budget 25M

Program: Retail Store Technology Refresh

Objective: Update all technical components for 470 retail stores, installed pressure mapping solution

Budget: 5.5 Million, USD, completed to cost

Duration: 2.5 years, completed to schedule

Staff: 20 onsite, outsourced implementation team, 4 trainers

Technologies: POS software upgrade, kiosks, cash registers, wireless routers with security, other sales enhancement tools

Justification: Return on investment by implementing the sales enhancement tools 6 months, stability by upgrading technology reduced service calls by 30%,

board sponsored, business executive owner

Program: Corporate headquarter Technologies

Objective: Select, procure and implement all necessary technology for a new corporate headquarters building, decommissioned 3 leased spaces

Cost: 3.5 Million USD

Duration: 18 months

Staff: 25 technologists, various venders and suppliers

Technologies: Data center design and build, 500 staff move, VOIP, Conference room technology, Computer training rooms, Disaster Recovery, LAN/WAN design

Strengthened technology footprint by implementing end-of-life strategy, completed 3 technology turns

Justification: cost reduction by reducing 3 dispersed local sites, moving production systems in house board sponsored, executive owner

Project: Infrastructure selection and implementation for SAP

Objective: source, procure and install the appropriate hardware for production, test and development

Budget: 1.5 Million USD

Duration 5 months

Staff: 6 technologists, 1 procurement specialist, supplier

Technologies: IBM P560s Clustered configuration, EMC SANs, Windows and VMWare servers Board Sponsored, Executive owner.

Project: Move production data center to a co-location facility

Objective: Move production systems from an inadequate facility to a tier 1 data center.

Budget: 800,000 USD

Duration: 5 months

Staff: 8 technologists, outsourced staff and suppliers

Technologies: Sun Solaris, Windows, VMware, Fugitsu SAN, Tape library, Cisco routers and switches. Executive Sponsor, owner & program lead

Project: Web Hosting/E-Commerce outsourcing

Objective: Source a service provider to manage Web site and E-Commerce

Budget: 250,000 one-time cost, 2.2M annually

Duration 6 months

Staff 4- technologists/Vendor

Technologies: Windows, Sun Solaris, F5, Cisco Business Executive Sponsor & owner

Project VOIP, Cisco Call Center

Objective Implement VOIP technology and upgrade 4 call centers to off the shelf technology

Budget: 1.8 Million USD Other related infrastructure projects ranging from 100,000 to 1.5Million USD

Duration 14 months

Staff: 12 technologists, system integrator and supplier

FMC / UNITED DEFENSE, Fridley, Minnesota • 1992-2000 Department of Defense Contractor

Manager: Business Development, Program Management Office, Information Technology, Service Desk

Initiated a Project Management Office (PMO) for information technology to support United States Department of Defense programs

Project Y2K Analysis and ERP implementation

Objective: identify and resolve or replace Y2K issues for the division.

Budget: 35M dollar effort

Duration 3 years

Staff: 65 developers, DBAs and technologists plus systems integrator

Technology replaced internally modified ERP system with BAAN ERP system

Program: Military base acquisition/privatization

Objective: Reduce government costs by taking over logistics and repairs responsibilities for equipment United Defense designed and built.

Budget: 400,000

Schedule: 1.3 years


Bachelor: Management of Information Technology

Concordia University, Saint Paul, Minnesota

Project and Program Management Credentials

George Washington University/ESI and American Graduate University

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