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Customer Service Sales

Location:
Johannesburg, GP, South Africa
Posted:
January 20, 2018

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CURRICULUM VITAE

OF

NOKWANDA GLADYS MAYISE

* ***** ******

BEZVALLEY JOHANNESBURG 2094

Tel: 076******* /073*******

Email: ac334k@r.postjobfree.com

Profile:

Sincere, hardworking, self motivated, excellent written & oral communications

oskills, quick learner, team player, able to adapt to new work environments & situation

oPossesses responsible leadership qualities and telephone etiquette

oGood computer literacy levels, with specific reference to MS Word and Excel.

oExcellence driven with an appreciation for accuracy.

oUnquestioned integrity and ability to deal with confidential matters.

oFluency in written and spoken English.

oAbility to work in a team environment and always strive to provide excellent customer service

Educational Qualifications :

Last School Attended: : Indluyesilo High School

Highest Standard Passed: : Matric (Grade 12)

Subjects Passed: :English First Language

: Mathematics

: Economics

: Business Economics

: IsiZulu

Further Education

REGULATORY EXAMINATION (RE1) – CERTIFICATE

FINANCIAL SERVICE BOARD

YEAR COMPLETED: 2012

MAJORS/SUBJECT: FAIS COMPLIANCE

Damelin College: NQF 5 Certificate in Banking & Insurance

NQF 5 LEVEL BANKING & INSURANCE- CERTIFICATE (120 FAIS CREDITS)

FINANCIAL SERVICE BOARD

AWAITING CERTIFICATE

MAJOR SUBJECTS: FAIS COMPLIANCE

Employment History

LifeStyle Financial Services

Sales Consultant From 02March 2015 to date

Responsibilities

oTo assist clients who are interested in applying for FNB

oUnsecured loans-including inter alia, Smart spend loans, Personal Loans, Student loans &

odebt consolidation loans

oCheck score and apply all credit and NCA rules to all submitted applications

oFiling and administration, managing and controlling daily weekly paper work

oLoad and capturing of new applications

oAdvising clients of all relevant documentation required for loan applications

oDealing with and resolving customer complaints.

oForwarding fully captured applications to processing department for the finalising of credit

oAgreements

oRecording of daily stats and being mindful on turnaround excellent customer service

oAssisting clients who call in to the best capabilities and forwarding to correct department

Quality Vacation Club

Sales Consultant From 2002 to 2010

Responsibilities

oSales of holiday points and timeshare.

oCompile an activity plan by identifying a target choose appropriate activities and draw up event

oPromoting and marketing holiday points

oAssisting clients with holiday reservations and booking via telephone

oCold calling for new business

oHandling Inbound and outbound and customer retentions

Additional personal information

No criminal records, no medical recods, South African Citizen, ID No. 7812121729082

Home language is Zulu, other languages, English, Sotho and Xhosa

References

REFERENCE: LEBO TLADI

REFERENCE TITLE: CALL CENTRE TEAM LEADER ( Lifestyle FNB)

REFERENCE CONTACT NUMBER: 087 *** ****

REFERENCE NAME: OBSCILLIA

REFERENCE TITLE: SALES MANAGER (Quality Vacation Club)

REFERENCE CONTACT NUMBER: 011 *******

074 *** ****



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