Customer Service Sales
Resume:
CURRICULUM VITAE
OF
NOKWANDA GLADYS MAYISE
BEZVALLEY JOHANNESBURG 2094
Tel: 076******* /073*******
Email: *******@***.**.**
Profile:
Sincere, hardworking, self motivated, excellent written & oral communications
oskills, quick learner, team player, able to adapt to new work environments & situation
oPossesses responsible leadership qualities and telephone etiquette
oGood computer literacy levels, with specific reference to MS Word and Excel.
oExcellence driven with an appreciation for accuracy.
oUnquestioned integrity and ability to deal with confidential matters.
oFluency in written and spoken English.
oAbility to work in a team environment and always strive to provide excellent customer service
Educational Qualifications :
Last School Attended: : Indluyesilo High School
Highest Standard Passed: : Matric (Grade 12)
Subjects Passed: :English First Language
: Mathematics
: Economics
: Business Economics
: IsiZulu
Further Education
REGULATORY EXAMINATION (RE1) – CERTIFICATE
FINANCIAL SERVICE BOARD
YEAR COMPLETED: 2012
MAJORS/SUBJECT: FAIS COMPLIANCE
Damelin College: NQF 5 Certificate in Banking & Insurance
NQF 5 LEVEL BANKING & INSURANCE- CERTIFICATE (120 FAIS CREDITS)
FINANCIAL SERVICE BOARD
AWAITING CERTIFICATE
MAJOR SUBJECTS: FAIS COMPLIANCE
Employment History
LifeStyle Financial Services
Sales Consultant From 02March 2015 to date
Responsibilities
oTo assist clients who are interested in applying for FNB
oUnsecured loans-including inter alia, Smart spend loans, Personal Loans, Student loans &
odebt consolidation loans
oCheck score and apply all credit and NCA rules to all submitted applications
oFiling and administration, managing and controlling daily weekly paper work
oLoad and capturing of new applications
oAdvising clients of all relevant documentation required for loan applications
oDealing with and resolving customer complaints.
oForwarding fully captured applications to processing department for the finalising of credit
oAgreements
oRecording of daily stats and being mindful on turnaround excellent customer service
oAssisting clients who call in to the best capabilities and forwarding to correct department
Quality Vacation Club
Sales Consultant From 2002 to 2010
Responsibilities
oSales of holiday points and timeshare.
oCompile an activity plan by identifying a target choose appropriate activities and draw up event
oPromoting and marketing holiday points
oAssisting clients with holiday reservations and booking via telephone
oCold calling for new business
oHandling Inbound and outbound and customer retentions
Additional personal information
No criminal records, no medical recods, South African Citizen, ID No. 781**********
Home language is Zulu, other languages, English, Sotho and Xhosa
References
REFERENCE: LEBO TLADI
REFERENCE TITLE: CALL CENTRE TEAM LEADER ( Lifestyle FNB)
REFERENCE CONTACT NUMBER: 087-***-****
REFERENCE NAME: OBSCILLIA
REFERENCE TITLE: SALES MANAGER (Quality Vacation Club)
REFERENCE CONTACT NUMBER: 011-*******
Contact this candidate