Customer Service Management

VINOTH KUMAR .K

Contact: 994*******

E-Mail: ***************@*****.***

MIDDLE MANAGERIAL REPUTE

A dedicated analyst, proficient in running successful method-oriented store operations & taking initiatives for business excellence through process improvement

Seeking challenging assignments in Store Operations / Material Management with an organization of repute in Chennai

PROFILE SUMMARY

A dynamic professional with over 11 years of experience in Store Operations & Material Management

Expertise in managing minimum inventory level for optimizing the resources and disposal of scrap.

A strategic planner with adeptness in implementing cost reduction measures to achieve saving in terms of material and procurement & logistics cost

Skilled in assigning & evaluating the work performance of personnel assigned to store and maintaining clean & safe environment

Proficient in overseeing the dispatch of finished goods activities, packing, intimation of sale to customer, arrangements of dispatch and clearance of customer returnable challans

Excellent interpersonal, analytical and negotiation skills with proven track record of utilizing process-oriented approach towards accomplishment of cost, profit & organizational goals.

ORGANIZATIONAL EXPERIENCE

May’15__Till dt Urbane Industries Ltd

Mar’13 Dec’14 Aashish Auto Components, Chennai as Stores In-charge & Production

Apr’08 – Apr’12 Sri New Peacock Printers as Stores In-charge & Sales Tax

Dec’05 – Jan’08 Manali Petro Chemical Pvt. Ltd., Manali as Stores In-charge

Jan’03 – Dec’05 Future Polyesters Pvt. Ltd., Manali as Stores In-charge

Key Result Areas:

Store Operations

Identifying suitable resourceful partners for business enhancement by setting up of new retail outlets organizational goals and objectives

Implementing Standard Operating Procedures & training staff in all areas of retail – operations, company, product and customer service, KPI’s

Inventory Management

Responsible for Material Requirement Planning (MRP) for complete plant complex, based on material requirement dates, reorder points and procurement lead times

Carrying out inventory / warehouse management of equipment’s; replenishing stock items by raising purchase indents/ delivery advices & scrutinizing purchase indents for equipment; maintaining the stock of material without any variance by conducting stock verification; monitoring hygiene; taking safety measures as per the quality standards

Highlights:

Played a vital role in:

oVerifying the scrap’s & monitoring on daily & monthly basis

oManaging disposal of scrap based on their Stock Details

oReceiving goods receipts & issues for all Consumable items

oMaterial Planning, Perpetual inventory, Inventory Management for ensure continuous availability of all the required materials for production on time

oPlanning for material send to sub-contract vendors

IT SKILLS

End-User Application: MS-Windows, MS-Office (Word, Excel & PowerPoint)

Web Programming: Internet, HTML

Language Skills: C-Language, Oops In C++ & Core Java

Server/Client Technology: Visual Basic, Sql-Server

OS/File System Packages: Basic & Digital Electronics, Windows Server/Client 2000/XP

Hardware Packages: System Servicing/ Installation Assembling, Troubleshooting

EDUCATION

BCA from Tamil Nadu University, Chennai in 2010

MDIT from BSS Computer Software College, Saidapet in 2008

PERSONAL DETAILS

Date of Birth: 05th December 1988

Language Known: Tamil, English and Telugu

Address: #46/15c,Kanakkar lane,Thiruvotiyur, Chennai-19.

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