Customer Service Safety Officer

Marilyn Pena

**** ******** ** ***.*, Laurel, MD *0708

Cell: 240-***-**** ******@*****.***

Profile: Sound administrative and customer service skills. Fluent, Spanish-speaking, team building/team work, collaborative, relationship- building skills, attention to detail and prioritization skills. Business and end goal oriented and adaptable in challenging environments.

Work Experience

Public Safety Officer, Montgomery College Takoma Park, MD 2006 - 2017

Accountable for the safety of over a thousand students and staff at Maryland’s largest community college;

Prepared incident reports, perform vehicle look up and issued parking permits;

Secured campus buildings, opening and securing campus entrance doors;

Directed incoming calls to appropriate parties, spot checking campus;

Activated and deactivated building alarms, directed security of officers to respond to calls, contacted 911 for emergencies when appropriate and escorted/transported faculty and students to area campus as requested.

Gift Shop Cashier, Washington Adventist Hospital Takoma Park, MD 2007 - 2008

Responsible for managing the hospital gift shop, stocking inventory and gift shop supplies

Organize and decorate gift shop items, take phone orders and set up delivery

Assisted customers and greeted customers and provided guidance and offered suggestions and ideas

Trained volunteers with inventory management, taking phone orders, working the register and customer service process.

Dietary Aide, Washington Adventist Hospital Takoma Park, MD 2001- 2006

Assisted patients to properly complete their menus according to their set diet;

Picked up, delivered food for patients and recorded food temperatures;

Verified that patients received appropriate meal according to ordered diet, maintain quality control by checking all food trays for accuracy;

Completed special order items, late food trays, tube feedings and nourishments, and prepared diabetic snacks;

Secured department in absence of the manager and maintain area clean and sanitary.

Education

Northwestern H.S, Hyattsville, MD - Diploma 2004

Tesst College of Technology, Beltsville, MD – Massage Therapist Certification 2005

Montgomery College, Takoma Park, MD – Certified in Infant and Toddler Development and Curriculum Planning 2006

Licenses/Certifications

CPR, AED, and First Aid

exp. 2019

Certified Massage Therapist

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