Customer Service Medical Assistant
Resume:
Gracetena Neth
***A Winant Street
Honolulu, HI *8617
*******.**@*****.***
Objective: To obtain a Clinical Medical Assistant position within a reputable company
Certifications:
AHA Certified BLS for Healthcare Providers CPR/AED
AHA Certified Heartsaver First Aid Program
NSC OSHA Bloodborne and Airborne Pathogens Certified
NHA Certified Phlebotomy Technician
NHA Certified EKG Technician
NHA Certified Clinical Medical Assistance
Skills:
Clinical
●Complied with HIPAA policies and procedures
●Obtained patient’s vital sign: blood pressure, SpO2, height/weight, temperature, pulse, respiration, and visual acuity
●Set up for and assisted doctor in exams and procedures including Colposcopy, Endometrial biopsy, IUD insertions/removals, and minor office surgery
●Ensured cleanliness, sanitation and maintenance of exam rooms and equipment
●Collected blood samples using: butterfly needles, straight needles, syringes, and dermal punctures
●Conducted various injections: intradermal, intramuscular, subcutaneous, and gluteal
●Collected patient specimens to conduct urine analysis and throat cultures
●Reinforced patient teaching as determined by the Physician
●Notified patients of lab results from screening tests such as Pap smears and Endometrial biopsy
●Performed urine dips and pregnancy tests
●Used reagent strips for urinalysis
●Administered 12-lead ECG/EKG tests and read results
●Utilized centrifuge machine to run various tests
●Practiced sterilization techniques
Administrative
●Utilized EHR systems such as SimCharts, Akamai, Acumen, ClinicalWorks, and Epic
●Pulled/prepared patient charts prior to appointment date
●Filled out CMS1500 forms and requisition forms
●Scheduled/confirmed patient appointments
●Provided patient instruction and preparation for examinations, procedures and treatments
●Checked patients in/out of the office and collected patient co-payments
●Completed pre-authorizations for patient insurance coverages on services needed
●Created/updated new and current patient accounts and charts
●Verified and ensured physician notes matched the ICD-10 codes prior to sending out claims
●Posted and recorded hospital and office visit charges for the insurance companies and patients
●Answered all incoming and outgoing calls
●Called in patient prescription orders to various pharmacies as well as E-file prescription
●Referred and scheduled patients for further specialized testing
●Assisted with training new employees: counting cash, preparing cash till for the next cashier
●Managed groups of 2-4 cashiers at the end of the night
●Created and implement bylaws for faculty and students
●Facilitated meetings and recorded minutes
Customer Service
●Greeted all patients/customers upon arrival
●Handled customer issues in a timely and professional manner
●Recommended products to customers based on their needs and wants
●Suggested new promotional items or sales to customers
●Maintained a safe and sanitary environment
●Assisted with managing employee conflicts to ensure productivity and quality customer service
Education:
Hawaii Medical College
Clinical Medical Assistant Program Honolulu, HI Completed
Pacific Islands University
Associates Degree in Biblical Studies Mangilao, Guam Completed
Experience:
Times Supermarket Customer Service Honolulu, HI 07/2016-Present
Renee Sato, MD LLC Medical Assistant Honolulu, HI 05/2017-08/2017
Physicians Exchange Call Representative Honolulu, HI 02/2017-05/2017
Nephrology Consultant Extern Medical Assistant Honolulu, HI 12/2016-02/2017
Times Supermarket Courtesy Clerk Honolulu, HI 03/2016-06/2016
Pizza Hut Customer Representative Tamuning, Guam 09/2014-02/2015
Ross Store Customer Representative Tamuning, Guam 06/2013-09/2014
JS of Guam Tutor/Child Care Mangilao, Guam 12/2011-03/2014
PI University Front Desk/Receptionist Mangilao, Guam 09/2009-10/2014
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