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Support Engineer

New York, New York, United States
January 18, 2018

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Résumé: Rienet van der Linde Updated: January **, 2018 Page 1 of 12




Sept 2016

Strive for excellence and never give up

• 25+ years’ experience z/OS Mainframe servers (Systems and Applications Programmer) Including z/OS, OMVS (Unix System Services), z/VM and z/Linux

• Seasoned Applications and Systems programmer with solid z/OS background, including Linux, Unix (AIX), z/VM, zLinux and OMVS (Unix System Services). 10+ year WebSphere Application Server (WAS) for z/OS, WebSphere MQ fo z/OS, and WebSphere MQ for AIX

• In Detpth Batch and CICS knowledge and experience.

• In depth knowledge of MQ Data Sharing in a large Sysplex environment-Understanding of High Availability concepts

• Expert in Third Generation Languages: COBOL, PL1

• Strong SMPE skills

• Experienced in coding in C, C++, JAVA, ReactJS, Python (including Jython), and Perl.

• Experienced in shell scripting and Unix system services environment.

• Experienced in supporting Java application server environments in IBM WebSphere environment.

• Proficient with as vi, top/topas, crontab, nslookup, ifconfig, and ssh

• Sound knowledge of IBM Ported Tools

• Willing to learn third party applications

• Fundamental networking knowledge

• In-depth TSO, ISPF and OMVS is knowledge

• Good RACF background knowledge

• Providing operational support for WebSphere Application Server for z/OS, IBM HTTP Server for z/OS

• Experienced in Systems integration and working with application development teams, and other technical teams to achieve and meet project goals

• Installation and Applying fix packs for WebSphere Application Server for z/OS and HTTP server for z/OS

• WebSphere Admin Console and wsadmin

• Familiar with IBM Installation Manager and WebSphere Customization Toolkit.

• Familiar with zPMT and zMMT and other WebSphere on z/OS tools

• Familiar with job classes, output classes and WLM service classes on mainframe environment

• Installation, configuration and monitoring of all application and web servers

• Migration planning for WebSphere Application Server for z/OS & HTTP server for z/OS.

• Familiar with day to day monitoring and performance tuning (Long term and short term).

• Experienced with back-up and recovery

• Familiar with connecting to back-end resources including DB2 & MQ. Résumé: Rienet van der Linde Updated: January 18, 2018 Page 2 of 12


• Excellent understanding and regard change management processes as paramount.

• Manage SSL Certificates and Keys with WebSphere, RACF and gskkyman (knowledgeable with both)

• Familiar with Operational procedures.

• Very good problem determination skills, including Root Cause Analysis. Other:

• 25+ years’ experience in customer services (IBM, EDS & University of Pretoria)

• Strong technical skills in Mainframe Operating Systems, and Application Programming, and Dynamic Programming - 25+ years

• Strong skills in Problem Resolving and Problem-solving management in a complex system environment – including, but not limited to, the z/OS and mainframe enterprize.

• Experienced in systems integration

• Strong project managing skills

• Strong focus on customer support, and customer satisfaction

• Experienced in hardware configuring

• She is fluent (written and verbal) in English.

• Physically fit.

Résumé: Rienet van der Linde Updated: January 18, 2018 Page 3 of 12


Professional Experience

Student – Masters (MS) Cyber Security

Syracuse University, NY October 2017 – Current

• Code, change and configure Linux like operating System

- Including coding in Assembly and C

- Imbedded programming.

• Design and analysis of Algorithms.


July 2017 – Current

• Support WebSphere Application Server and WebSphere MQ

• Unix Shell Scripting (also familiar with Linux Shell Scripting)

• Managing IBM HTTP Server remotely with the WebSphere Application Server administrative console

• Installation and Applying fix packs for WebSphere Application Server for z/OS

• Code Java, ReactJS, C, Jytjon and Perl

• Problem Support and Root Cause Analysis

Benelux Mainframe Team Lead – Global Outsourcing South Africa IBM June 2015 – April 2017

BeNeLux = Belgium + Netherlands + Luxemburg

Customers: Honda Europe, Nationale Nederlanden1 and TATA (UK and Wales)

• Report to functional manager in Amsterdam, Netherlands

• Team lead for engineers supporting Benelux accounts for the following products. o CICS. IMS, DB2, ADABAS and Natural

• DB2 Systems Programmer supporting customers in the Benelux.

• IDMS Systems Programmer support - Nationale Nederlanden

• z/OS Products Life Cycle Management (i.e. the different versions and life cycles of products. All IBM products and Third-Party software).

• Root Cause Analysis for MQ and IMS

• Advise and assist engineers with MQ, DB2, CICS/TS and ADABAS upgrades DB2 Systems Programmer – Global Outsourcing South Africa IBM January 2015 – June 2015

Customers in BeNeLux (some in UK)

BeNeLux = Belgium + Netherlands + Luxemburg

Customers: Honda Europe, Nationale Nederlanden and TATA (UK and Wales)

• DB2 Systems Programmer supporting customers in the Benelux.

• IDMS Systems Programmer support - Nationale Nederlanden zEnterprise Consultant – Middle East, Africa and Turkey IBM January 2013 – December 2014

• Configure and virtualize new DS8870 (Storage) for Kenya Power.

• Install z/OS 2.1 on new BC12 (Kenya Power).

1 One of the largest insurance companies in the Netherlands. Had to get Security and Criminal background checks to support this account.

Résumé: Rienet van der Linde Updated: January 18, 2018 Page 4 of 12


• z/OS and zEnterprise Consultant - IBM Client Centre Johannesburg/Africa Innovation Centre –zEnterprise environment and Storage

• Advise/Support everything z/OS (System z and zEnterprise) related o Focus on new announcements (zAware, zSecure, zEDC and SMC-R and RoCE)

• Deliver DS8000 training – Kuwait

o IBM DS8000 Implementation Workshop for System z

o IBM DS8000 Copy Services for System z (GDPS)

• Deliver DS8000 training – Istanbul, Turkey

o IBM DS8000 Implementation Workshop for System z

• TDMF - Install, customize and migrate storage to DS8870 (first successful TDMF data migration, from old to new DS8870, in South Africa)

• Deliver z/VM and zLinux training - Kuwait

• Deliver advanced z/OS training IBM India (Bangalore) o ES96 Hardware Configuration and Definition(HCD) for z/OS o OP25 z/OS UNIX System Services Implementation

o MV450 Parallel Sysplex Planning and Implementation o ESB0 System z: Complex System and Availability Recovery Concepts

• Other training Delivered: DB2

• Support Sales with several technical proposals

• Involved with IBM System z Academic Initiative

• She had two IBM mentees (one in India and another in South Africa). Contractor – Application Developer

Connection42 (part of the EOH Group which is an IBM Business Partner)

(Customer: JSE - Johannesburg Stock Exchange – South Africa) August 2012 – January 2013

• Application Support - COBOL/CICS with DB2 and Datacom Self Employed

November 2011 – August 2012

• Support and audit PL/1, CICS, COBOL, DB2

• Project analysis and design

• Project Management

• Support (Install and maintain) MQ for z/OS, MQ for AIX, CICS Transaction Server for z/OS, CICS Transaction Gateway for Windows, WebSphere Application Server z/OS Problem Resolving & Problem Resolving Management, Architect – Systems integration

• Code C, C++, Python, Jython, Java and ReactJS

• Disaster Recovery Management and Planning

• Problem resolving and management in a Complex System Environment Senior Systems Engineer

BCX October 2010 – November 2011

(Customer: SANLAM2 – South Africa)

• Improve processes and documentation for daily management and Disaster Recovery. Reduce downtime from three days (before she joined the team) to less than five minutes.

• Infrastructure support: MQ for z/OS, MQ for AIX, CICS Transaction Server for z/OS, CICS Transaction Gateway for Windows

• Manage and founder of MQ and CICS User Groups at SANLAM – establish better communication and interaction with users.

• Partake in several Disaster Recovery Exercises

• Improve processes and documentation for daily management and Disaster Recovery.

2 SANLAM is one of the largest financial services groups in South Africa. They provide insurance, investment, financial planning & retirement advice and other services. .

Résumé: Rienet van der Linde Updated: January 18, 2018 Page 5 of 12


Volunteer – Pikes Peak Library district April 2008 – September 2010 Colorado Springs, Colorado, USA

• Volunteer – Pikes Peak Library District

o ESL - English Second Language Tutor

o GED Tutor

• Other Projects:

o Revising mathematics – university and college level o Expanding HTML3 knowledge

o Consultant – WAS (WebSphere Application Server) and WebSphere MQ Customers

JAVA, and Python

3 See DCF and GML while an Advisory Systems Engineer with IBM 1984-1995 Résumé: Rienet van der Linde Updated: January 18, 2018 Page 6 of 12


Systems Programmer / Infrastructure Analyst

United States of America January 2000 – March 2008

• z/OS, and not limited to z/OS, Problem support/managing in complex system environments.

• Middleware - MQ support at EDS and MCI

o Work in a team and support 150-200 subsystems on all the major/large corporate accounts, including airlines, medical insurance companies, manufacturing, banking, government, oil industry and publishing companies4.

o Lead and coordinate the initial National team ( 16 members) supporting MQ for z/OS on ALL the large corporate accounts1

o Focus also on creating a team spirit amongst personnel spread across the USA. o Often supported non MQ problems in complex system environments. Coordinated and managed many problem teleconferences till the problem is resolved or specifically identified in order for the appropriate team to take action.

• WebSphere Application Server(WAS)

• Performance monitoring CA SYSVIEW – monitor subsystems and MQ elements

• WebSphere Information Integrator, formerly WebSphere Information Integrator Classic Federation (IICF)

• IMS maintenance

• RACF for MQ and IMS

Systems Programmer

Ciber (Customer MCI/WorldCom) April 1999 – January 2000 Colorado Springs, Colorado, USA

• MQ

o Installation, Problem support and maintenance

• Attend the UK MQ User Group’s meeting in Hursley, UK (where MQ and CICS are developed)

• Support Group1 products

o Installation and system support across the MCI Enterprise Applications Programmer

Ciber (Customer MCI) October 1997 - April 1999

Colorado Springs, Colorado, USA

• Applications programming



o DB2


Advisory Systems Engineer

South Africa May 1984 - March 1995

• Rienet worked for IBM South Africa as a Systems Engineer, and again as a consultant in 1996/1997 where she supported many products and projects in the Mainframe Environment. She was originally appointed to be the Pretoria CICS branch specialist. She also coded CICS Macro Level code.

• Systems programming (mainframe) support to all customers in South Africa (including problem support)

• Install and customize numerous mainframe products using SMP/E.

• Run pilot DB2 projects at customer sites, including connection between SAS and DB2. Also use SQL.

• Design and code and test IBM mainframe network system according to Government's networking protocol. This was an important project. In the days of Apartheid IBM South Africa had to certify the IBM mainframe can communicate via the Government’s own Networking Protocol to rest of the Government’s network. 4 GM, Xerox, Continental Airlines, American Airlines, Chevron, Chevron, Newsweek, Blue Cross Blue Shield Arizona, Blue Cross Blue Shield California, MCI, MCI Worldcom, Verizon, International Paper, County of San Diego, Delphi, SKF in Sweden (SKF = Svenska Kullagerfabriken AB (Swedish: Swedish ball bearing factory AB), later AB SKF). Delphi Corporation are a few of the customers she supported. Résumé: Rienet van der Linde Updated: January 18, 2018 Page 7 of 12


• Support, develop training and lecturing DCF5 (Document Composition Facility) and GML (General Markup Language).

• AFP TM (IBM) (Advanced Function Presentation TM (IBM))6, including PSF(Print Services Facility), specialist Other experience during her career:

• Write and set-up of the PL/1 syllabus for the CUC7 (Computers Users Council of South Africa)

• Assist post graduate students (PhD and Masters) and researchers - develop programs to do their statistical analysis and analyzing of their data.

o PL/1, Fortran

o For Analytics:

SPSS (Statistical Package for the Social Sciences)

SAS from the SAS Institute (Statistical Analysis System)

• Technical support for IBM DOBIS/LIBIS library system (University of Pretoria) o CICS Macro Level programming.

5 “The Standard Generalized Markup Language (SGML), an ISO-standard technology for defining generalized markup languages for documents, is descended from GML. The Extensible Markup Language (XML) was initially a streamlined and simplified development of SGML, but has outgrown its parent in terms of worldwide acceptance and support.”- Charles F. Goldfarb (1996). "The Roots of SGML - A Personal Recollection". 6 “The AFP architecture governs the creation and control of data types (such as text, font, image, graphics, bar code, fax, color, audio, and multimedia) so that computer output is more readable and attractive. AFP’s specific interchange architecture, called Mixed Object Document Content Architecture (MO:DCA), makes information interchange possible among different operating systems that use different protocols. These operating systems include: •AIX® •IBM i •Linux •VM •VSE •Windows •z/OS” 7 CUC (Computers Users Council of South Africa) - The Information Technology Users Council (ITUC) formerly known as the Computer Users Council (CUC) is an external examinations body that deals specifically with examinations in COBOL and PL/1. - Résumé: Rienet van der Linde Updated: January 18, 2018 Page 8 of 12




MQ for z/OS

MQ for AIX

MQ Managed File Transfer for z/OS

WebSphere Information Integrator

(formerly IICF)

WAS (WebSphere Application Server)


System z


Ficon channels

DS8000 (Storage)







(OMVS/USS (Unix System Services))













CICS Transaction Server z/OS

CICS Transaction Gateway - Windows







PSF(Print Services Facility)


CICS/Command Language




CA Sysview


























Universities and Colleges






Supply Management






(IBM HTTP Server for z/OS)


Résumé: Rienet van der Linde Updated: January 18, 2018 Page 9 of 12



MS Cybersecurity – Syracuse University, Syracuse NY Currently enrolled.

BSc (Honours) Mathematics - University of Pretoria BSc (Computer Science) - University of Pretoria

Mathematics III, Computer Science III

Mathematical Statistics8 II,

Accountancy and Business Economics

Astronomy – Pikes Peak Community College

(Passed with A+)

Fine Art

Colorado Springs Fine Art Center

Cottonwood Artist School, Colorado Springs

Rienet’s Art is on Facebook*********/ Specialize in



“En Plein Air9”

Graduating from High School

Erasmus High School, Bronkhorstspruit, South Africa Pass matriculation with University Exemption (Highest that you can achieve in school in South Africa) Distinctions (A’s):




Interpersonal Courses

Effective Presentations - IBM

Effective Presentations - Don Gray Associates

Social Styles – IBM

Effective Listening - IBM

She also partially studied law for 2 years (LLB, UNISA – University of South Africa) and was also enrolled for an M.Sc. in Applied Mathematics (WITS – University of the Witwatersrand), in which she both excelled. CERT (Citizen Emergency Response Team) Certification – El Paso County Sheriff, Colorado Springs, Colorado USA

Career student

• She reads manuals on a daily basis


• 2 Academic (merit) Bursaries – University of Pretoria 8 Mathematical Statistics = Theory of Statistics plus Statistics 9 En plein air is a French expression which means “in the open air”, and is particularly used to describe the act of painting outdoors.

Résumé: Rienet van der Linde Updated: January 18, 2018 Page 10 of 12



International Classes/Overseas Training/Projects

• 2 CICS Systems Programmer Classes – IBM Arthur K. Watson International Education Centre, La Hulpe

(Terhulpen), Belgium

• Office Systems Internship - IBM International Systems Center, Raleigh, North Carolina, USA (ended up sorting out many of the CICS problems DISOSS was running at the ISC) Prior to the days Windows Word, Excel, Outlook etc.

• AFP (Advanced Function Printing) Marketing – IBM Valencia, Spain

• AFP (Advanced Function Printing) – IBM Boulder, CO, USA

• AFP Printing Project for customer – IBM Greenford, UK

• MDp & TCS (Call Center Software – IBM acquired the Early Cloud Company developing this software) - IBM Business School, Warbrook, Eversley, UK

Interpersonal Courses

Effective Presentations - IBM

Effective Presentations - Don Gray Associates

Social Styles – IBM

Effective Listening - IBM

Technical Courses:

Note: Not full list = This training was done in the early years she worked for IBM. All knowledge attained afterwards was by reading manuals.

OS/VS VSAM Systems Programming

MVS/ESA & Subsystem Concepts

ESCON Architecture for Systems Engineers

IBM Communication Controllers

Introduction to Open Systems Interconnect (OSI)

ACF/VTAM Concepts

Fundamentals of Data Communication Systems

SNA Route Planning

ES/9000 Air-Cooled Frame Processors

Introduction to Assembler Language

Coding in Assembler Language

Fundamentals of Storage Systems and I/O Processing MQSeries Administration

Introduction to CICS

CICS Applications Programming - Command Level

CICS Applications Programming - Macro Level

Advanced CICS Applications Programming

CICS tuning and debugging

CICS Systems Programming

VM/370 and VSE/370 Systems Programming courses.

DISOSS/370, the later Office Vision, PS/370 (Personal Services/370) MVS Concepts and Facilities



Résumé: Rienet van der Linde Updated: January 18, 2018 Page 11 of 12


Major achievements

• Develop ‘n program to calculate the heredity of the Dohne Marino Sheep. Work with Professor Geerthsen, Head of Department of Genetics, University of Pretoria, Pretoria, South Africa.

• 2 Merit Awards – University of Pretoria

• Analysis, Design, Code and Test Mainframe Network system according to Government Network Standard Protocol.

• After attending an IBM MQ for z/OS User group in the UK (self-paid ) she started one at MCI/Worldcom. Such a group allowed her to interact very well with the customer/users and the MQ “DBA’s”. (At that point of time MCI used to have one of the largest mainframe systems in the world).

• Form an MQ User Group within her first month at SANLAM (BCX - South Africa), to provide better serves and to interact with customer/users. This was so successful, she also started a CICS User Group.

• Start and coordinate the first MQ National Team in EDS where they supported major companies across the Unites States and the world.

Rienet and Security

Rienet has a passion for security and the privacy of data. In 2005 she posted a question to Admiral Timothy Keating, USA Navy and then commander of NORAD and Northern Command, on which he took action before he became the commander of the Pacific Fleet.

Public Speaker

Rienet has been the guest speaker at several events including:

• Telecommuting in the 21st Century - CoSNUG

• Kiwanis Colorado Springs


• Cycle Lab – South Africa

• Navy League of the Pikes Peak Region

• Pikes Peak Road Runners

• Incline Club (running)

• JDRF Rocky Road Warriors (biking)

• Colorado Springs Mineralogy Society

• Life member of the Elk Foundation

Other Interests and Community Services

• Normally involved in some kind of Community Service. She used to do trail cleaning while working for EDS.

(Gloves and black bags )

• Pikes Peak Literacy Program teaching English as a second language.

• Presentation to CoSNUG (Colorado Senior Network User’s Group) on “Telecommuting in the 21st Century”. She was invited to do a presentation. She decided and proposed the topic, designed and composed it.

• Organized and facilitated 2 “Bring the Daughters and Sons to the Office” (despite the fact that she does not have any children of her own).

• Served as a board member for the USA Navy League of the Pikes Peak Region Résumé: Rienet van der Linde Updated: January 18, 2018 Page 12 of 12


Left to right: Rienet, Admiral Steven Maas, Admiral Daniel Stone, Retired admiral.

• In 1995 she was invited to train with the Hungarian, living in South Africa, Olympic Coach for Sprint Kayaking.

• “Fly” her bicycle

• Take photographs and write (mainly humorous stuff about herself and everyday events) Publications

• Hunting the African Savannah Buffalo – Colorado Shooting Magazine. It is a scientific document on Thesis/dissertation10 of Dr. Marius Hornsveld, (then Department Anatomy and Physiology, Faculty of Veterinary Sciences. Onderstepoort, University of Pretoria) Note: She now opposes almost any form of hunting.

Language Skills

• English

• Afrikaans

• Dutch

• Flemish

• German (Understand when spoken, can read and very good vocabulary)

• Some Danish

• Some Latin

• Some French

• Some Danish

• Some Spanish

• Some Russian (studied the Cyrillic alphabet before she travelled to the USSR.) 10 Hornsveld M. 2006. The Osteology of the Cranial and the Facial bones of the savannah buffalo Syncerus caffer caffer (Sparrman 1779). Ph. D. Thesis. University of Pretoria.

Contact this candidate