Customer Service Front Office

SUBHASISH BHATTACHARJEE

Mobile:956-***-****/810*******

Email:*********.**************@*****.***

Seeking assignments in customer service operation with an organization of repute preferably in the customer service/aviation or travel industry

Career summary

Three years “ Diploma in Hotel Management” from DURGAPUR SOCIETY OF MANAGEMENT &SCIENCE IN 2005 (Approved by AICTE/WBUT) “Bachelor in Tourism Management” from BENGAL SCHOOL OF TECHNOLOGY& MANAGEMENT IN 2012, Pursuing “ MBA in Tourism” final year.

Have done 6 months spoken English certificate course from “ Gurukul institute Agartala”.

Completed “IATA” Ticketing& Reservation course” from TRADE WINGS INSTITUTE OF Kolkata in 2011.

Basic knowledge in MS WORD, EXCEL ETC.(ONE YEAR PG DIPLOMA IN COMPUTER)

Professional Experience :INDUSTRY EXPERIENCE:(A) Worked as a FRONT OFFICE EXECUTIVE in “TAJ HOTEL” Kolkata & department (From 27thaugust 2005 to 12th august2008) (B)WorkedPart Time basis in Retail Sector(PANTALOON2009to2012).

(C)1&1/2 yr experience in “XplotechIndia Pvt.Ltd” Kolkata(2012 august to 2013 august)

(D)Worked “ Software wizard Institute”, Hospitality Trainer and “ Admin Executive” (2013 TO 2014 November)& 2Yrs experience as a Personality Development Faculty.

(E) Worked TCS in Kolkata 16/2/2015 to 31/3/2015 as a Front office/Admin associate (contractual basis),

Skill Experience: (A)“ Worked Versatile Network Pvt.Ltd” as a Galileo(AIR TICKETING)&

Travel, Tourism/Hospitality(Food &beverage/House keeping) Faculty(NSDC/PMKVY PROJECT) from 3/3/2015 to 2/9/2015 .

(B) Worked ‘’Bandhan bank and Bandhan Skill Development Center ‘’as a Hospitality &Retail Trainer from 3/3/2016 to 7/11/2016.

Job responsibility (Bandhan):Giving Training student, Mobilizing,Counciling,Updating “Training Module”and Student Placement also.

(C) Worked as a“L7 Hospitality senior Trainer” Ikya Human Capital LTD(A Part of Quess Corp Ltd/PAN INDIA) From 15 /12/2016 to 10 /7/2017.(DDU-GKY PROJECT)

Job responsibility(Ikya Human Capital LTD): Giving Training student, Mobilizing,Counciling,Updating “Training Module”and Student Placement also.

Area of expertise( Front office department): Communicate with the guest with pleasant personality.

Operations: Coordinating with the guest. Managing &give proper information to the guest as best as possible.

Highlights:

Efficiently help the guest in the hotel.

There are various departments in a hotel like as F&B service, Front office, Housekeeping,Food production, Laundry department etc.

Training undergone:

Trained with client market survey in GOA & MUMBAI on the year 2011

Academic credentials

2002Passed higher secondary from Tripura board of higher secondary

2000 passed Madhyamik from Tripura board of secondary education

Personal Dossier

Date of birth :24.02.1983

Permanent Address :TRIPURA, Agartala,krishnanagar Bijoykumar

Chowmuhani,opposite lane sanghaticlub ghar,last house.

Pin-799001(c/o-Sibendra Bhattacharjee)

Present Address : Sodepur, H.B.town, Lane no .7(east),kolkata-700110

Marital status :Unmarried

Nationality :Indian

Religion :Hindu

I hereby declare that all the above information provided by me is correct and true to the best of my knowledge.

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