Paul Leitner

**** *** ******* ******, *********, Maryland 21704

301-***-****

ac32wu@r.postjobfree.com

Director of Operations District Manager Senior Executive Level

Area of Focus: Sales and Training

Qualifications Profile

Seasoned and versatile executive, offering hands-on experience in analyzing organizational procedures; determining potential

opportunities; and developing operational solutions aimed to increase sales and revenue.

Armed with out-of-the-box approaches in directing employees to foster team unity and fulfill company goals.

Skilled in process development and improvement, project management, organizational administration, business operations, and finance

management.

Equipped with articulate communication and interpersonal skills, along with proven ability to cultivate positive rapport with

individuals of diverse backgrounds.

Technically proficient with Microsoft Word, Microsoft Excel, ServOp, Talent Plus, Xactimate, and XactAnalysis.

Professional Experience

Confidential, Rockville, MD

Confidential 2016–2017

Training Program and Team Development

Plan and establish education and certification programs for all new and existing team members

Demonstrate leadership skills in recruiting and hiring additional sales managers to develop team objectives

Establish sales goals, key performance indicators (KPIs), and manager development program

Growth and Development Impacts

Conceptualized existing client base that successfully maximized year-over-year (YOY) growth by 27%

Provided significant contribution in doubling the number of employees, management, and team level

Played a vital role for the organization to attain the following milestones:

Acquired Gross Profit of 27%

Increased Profit by 8%

Increased Annual Sale Revenue to 7 Million

Added New Territory to Sales Force

Reduced Turnover rate by 70%

New York Life, Vienna, VA

Agent, Partner in Training 2014–2016

Sales Management and Operations

Established a strong book of business through both warm and cold market outreach

Obtained education and certification on all New York Life’s lines of products and services

Recruitment and Training

Drove efforts in recruiting and using referrals to establish the team for immediate supervision

Mentored new team members to consistently exceed all required sales targets

Growth and Development Impact

Consistently surpassed monthly sales targets throughout all sales target years

Apartment Turnovers, Rockville, MD

Management Development Consultant

Recruitment and Training

Exemplified proficiency in designing and establishing training and recruiting plan for all levels of employees

Physically worked at every level in organization to understand and conceptualize performance and advancements

Verizon Wireless, (2009–2014)

District Manager, Retail Sales 2011–2014

Recruitment and Training

Assumed full accountability for the largest geographic zone in the Washington, Baltimore, and Virginia region

Led a team of 7 store manager, 28 assistant store managers, and 100 sales and customer care representatives

Operations and Sales Management

Achieved strongest financial goal by expanding embedded customer base

Expertly directed the execution of KPIs for Northeast area targets

Implemented high energy and improved performance expectations for 135 team members

Growth and Development Impact

Earned recognition as the Top 5 store and zone in the Baltimore, Virginia, and Washington region

Store Manager, Retail Sales 2009–2011

Recruitment and Training

Demonstrated skills in minimizing inventory shrink and increasing team training and retention

Recruited, developed, trained, and motivated the Sales Team which involved assistant store managers and supervisors to ensure

individual development and career advancement

Operations Management

Offered outstanding customer experience by instituting a one-stop destination for VZW

Allocated both human and material resources efficiently while reducing overall cost 19%

Growth and Development Impact

Ranked in top 10 annually by efficiently managing all aspects of the Super “A” retail store location

Drove full efforts in reducing wait time for the customers in the store by 30%

Cheesecake Factory, Calabasas Hills, CA (1994–2009)

Manager, New Restaurant Openings 2006–2009

Recruitment and Training

Provided effectual support to the Restaurant Management Team onsite on budget, cost controls, and all financial reporting during

opening week and two weeks post opening

Performed and executed over 150 candidate interviews daily, enduring talent plus compliance

Operations Management

Performed management functions of 46 new restaurant openings throughout the United States

Conceptualized and implemented the Batrus Talent Plus recruiting procedures which included advertising and budgetary guidelines to

an average of 3,000 applicants

Carried out offsite setup and turnover into each completed restaurant location

Created and ensured new restaurant opening budgets and financial policy compliance

Fulfilled multiple functions such as preparing a complete systems manual for use at new restaurant openings

Growth and Development Impact

Established 48 new restaurants and employed and developed award-winning restaurant teams that produced profits in less than a year

Earlier Positions Held:

Field Accounting Support Team Supervisor

Area Store Accounting Coordinator

Education

Bachelor of Science in Business Management

University of Maryland, College Park, MD

Associates Degree

Towson State University, Towson, MD

Professional Development

Several Business Chamber of Congress Fire, Mold, and Water Certifications

Activities

Homeowner’s Associations and Committees Zig Ziglar Seminars

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