Human Resources Director
Resume:
Troy Dean Hickman
****.*******@*******.***
EMPLOYMENT HISTORY
HUMAN RESOURCES DIRECTOR
Harper Hospital District #5
Harper, Kansas
October 2014 – December 2017
Managed all departmental functions for the Human Resources Department for this critical access, rural hospital which included three clinics, a DME supply store, and an assisted living center. I was responsible for recruitment, staffing, orientation, training, wage/benefit administration, adherence to safety regulations, workers’ compensation, legal/regulatory compliance, departmental budget, employee concerns, issues of conduct, and I served on various committees. I also had the responsibilities, and duties serving as the Corporate Compliance Officer. I was influential in facilitating a merger between two hospitals by providing important input about the functioning of our hospital to two managing boards of directors, upper level management, and front-line employees. EXECUTIVE DIRECTOR
First Call for Help of Ellis County
Hays, Kansas
February 2010 July 2013
Planned, organized, coordinated and managed all programs and activities for this non-profit, social service agency. This agency assists with counseling, housing, and providing food/shelter for those in need. I administered the organization's budget, policies, and personnel. My other responsibilities included program development, service administration, community relations, hiring and supervision of staff/volunteers, along with grant writing. I was able to take an organization that had financial deficits and secure funding of $100,000 for use over the next three year period.
DIRECTOR OF SALES
Hays Convention Center – Holiday Inn/Ramada
Hays, Kansas
December 2007 February 2010
Responsible for managing all areas of the Sales Department. This included client solicitation, bidding, budgeting, billing, contract negotiations, event planning, event facilitating, and marketing. I was also responsible for scheduling special events, managing sales, banquet, and kitchen staff along with managing all events. I worked with clients from various demographics including businesses, governmental agencies, schools, sports teams, weddings, reunions, associations, and special events. I also functioned as the assistant manager for all hotel operations. I was able to generate 150% increase in sales in the area of special events. HUMAN RESOURCES MANAGER
St. Francis Academy
Hays, Kansas
May 2005 November 2007
Operated and managed the Human Resources department within my jurisdiction/territory. This non-profit organization serves youth, and families in crisis, with community outreach, early-intervention, and residential treatment programs. I was responsible for recruitment, staffing, orientation, training, wage/benefit administration, staff adherence to safety regulations, workers’ compensation, legal/regulatory compliance, departmental budget, employee concerns, issues of conduct, and I served on various committees. A s the Human Resources Manager my territory included 32 counties in western Kansas that included six different offices. I was able to maintain a standard of excellence at every location managing 100 employees.
EMPLOYMENT SERVICES MANAGER
Developmental Services of Northwest Kansas
Hays, Kansas
September 2001 May 2005
Managed the Employment Services division for this non-profit, social service agency. This organization serves individuals with physical, mental, and/or developmental disabilities. My responsibilities included coordinating and administering all supported and competitive placements as well as work services for the regions assigned. The work assignments could be individuals and/or work group teams. My duties included training, supervising, and managing the staff in conduct and performance,budgeting, financials, and the general administration of the department. In addition, I led the introduction of our organization to the community by marketing our products and placing individuals in employment settings. I implemented the first business model in Kansas known as “Business of My Own” which continues to be a benchmark program for those in need. HUMAN RESOURCES MANAGER
Hays International Mailing Services
Hays, Kansas
September 1995 August 2001
Managed all Human Resources departmental functions for this national bulk mailing company. I was responsible for recruitment, staffing, orientation, training, wage/benefit administration, adherence to safety regulations, workers’ compensation, legal/regulatory compliance, departmental budget, employee concerns, issues of conduct, and I served on various committees. I was able to maintain a 90% retention rate of employees over a six year period with a workflow that was both seasonal and cyclical in nature. DIRECTOR OF HUMAN RESOURCES
Dondlinger & Sons Construction
Wichita, Kansas
October 1991 August 1995
Directed all Human Resources departmental functions for this commercial construction company specializing in the construction of buildings, bridges and underground utilities. I was responsible for recruitment, staffing, orientation, training, wage/benefit administration, adherence to safety regulations, workers’ compensation, legal/regulatory compliance, employee concerns, conduct issues, and the departmental budget. A t the request of the owners, I was instrumental in converting a union workforce into a non-union workforce. Through research and presentations to employees of advantages and disadvantages of both workplace environments, they felt secure in voting to dissolve union sponsorship.
PERSONNEL DIRECTOR
Osborne Industries, Inc
Osborne, Kansas
February 1988 October 1991
Directed all Human Resources functions for this plastics manufacturer. I was responsible for recruitment, staffing, orientation, training, wage/benefit administration, adherence to safety regulations, workers’ compensation, legal/regulatory compliance, employee issues, issues of conduct, and departmental budget. I was the first to develop a Human Resources Department for this plastics manufacturer which included creating policies and procedures, training programs, and benefit packages. EDUCATION
Fort Hays State University – Hays, Kansas
M.S. Communication - 1988
B.A. Communication - 1987
OTHER ACHIEVEMENTS
MAYOR/CITY COMMISSIONER
City of Hays, KS
I was elected to this position in April 1997, and re-elected three times. Each election was for a four-year term, and five of the 16 years that I was commissioned I served as mayor of this city. During my time of service I was instrumental in the implementation of the following projects:
1) Building of Aquatics and Sports Complexes which were completed on time and under budget 2) Building of new City Library
3) Replacing of city property tax with sales tax
4) Tunneling of utilities under interstate to facilitate hundreds of acres of commercial growth 5) Revitalization of Downtown Area including major street enhancements ASSOCIATIONS/ACTIVITIES
1) United Way of Ellis County - Former Department Chair 2) Kansas Workforce Investment Partnership – Appointed by the Governor of Kansas 3) American Heart Association - Former Department Chair for the Annual Heart Walk 4) Special Olympics Basketball Tournament -Former Sponsor and Coach 5) Community Action Coalition of Ellis County - Former Board Member
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