Customer Service Project

Helen Jones

**** ****** **. ********, ** ***** Cell 941-***-**** *****@***.***

Job Objective

Obtain a position where my strong analytical and organizational skills can be utilized. Working with clients and co-workers to help them resolve their issues.

Highlights of Qualifications

•Proficient with Microsoft Windows, Word, Excel, Outlook, Power Point, Skype for business

•Excellent customer service

•Quick Learner

•Positive Attitude

•Multi-tasks well

•Extremely organized

•Team Player

Professional Experience

CAE Healthcare, Inc. August 04, 2014 - Present

Human Resources

•Benefits Administrative

•Payroll and timekeeping using Deltek, ADP, and Workday

•On-boarding and Off-boarding employees

•Policies and compliance reporting, EEO Reporting

•Building a great relationship with all levels of employees

Adecco Staffing – May 2014 to August 2014

•Working at CAE Healthcare as a temporary employee until hired.

Hydrograss Technologies, Inc. April 2009 – May 2014

Estimator

•Conducted bid searches, tracked awards, estimate costs and create proposals.

•Working interactively with government, cities, counties, municipalities, and public sector clients.

•Building good relationships and trust with contractors.

•Demonstrates abilities to multidisciplinary teamwork, project management, client relations and business development.

•Proficient in Microsoft Windows, Word, Excel, Outlook, Power Point, Skype for business

•Working with certified payroll, EEO reporting, and miscellaneous required documents for different project.

EarthBalance® Corporation, North Port, Florida - April 2003 - January 2009

Bid Search Specialist / Technical Assistant

•Conducted bid searches, tracked awards, distributed bid documents to appropriate personnel.

•Working interactively with government, cities, counties, municipalities, and public sector clients.

•Coordinated request for quotes (RFQ), request for proposal (RFP), pre-bid meetings, & bid dates.

•Demonstrates abilities to multidisciplinary teamwork, project management, client relations and business development.

•Proficient in advanced office software, word processing, and the development of spreadsheets.

•Data Entry for project expenses purchase orders, new accounts, etc.

•Processed invoices in Deltek and Wind.

•Timekeeping for crew and project managers.

•Purchased material and facilitated project work.

•Wrote proposals and worked on bid packages.

•Analyzed budgets, expenses, and project profitability.

•Provided projected and actual monthly revenue for the Division Manager.

•Scheduled crew, resources, and supplies on all projects.

•Support for staff including scientists, biologists, geologists, project managers, crew leaders, and crew.

Helen Jones

Key Achievements:

CAE Healthcare, Inc.

•Educating employees, the correct way to enter time sheets to comply with FL requirements

•Improving the payroll system to be completed with 1-2 days instead of 4-5 (allowing time to do additional work)

•Builded trust with all levels of employees to help with their issues.

Hydrograss Technologies, Inc.

•Creating marketing material promoting the company and be awarded more bids.

•Created an estimating spreadsheet to insure profitability on projects and making the process quicker

•Building good business relationships with clients

EarthBalance® Corporation

•Developed a project worksheet that eliminated duplicated work and created consistency.

•Accomplished HUBZone approval from the government for EarthBalance®.

•Increased customer base that resulted in a 38% increase of signed contracts.

•Implemented changes that saved 33% in chemical costs for the year (over a million dollars saved).

•Worked with an effective team that increased division profitability by 34%.

•Produced a video in the Project Management Professional (PMP) Class that is used in training employees.

•Managed the work of a department that consisted of 74 crew, 4 project managers, 28 vehicles, chainsaws, airboat, and additional equipment.

•Implemented procedures to streamline information and increase opportunities.

•Assisted the production manager to reduce her workload and stress level.

•Assisted shipping in order to be learn more about company procedures and be a team player.

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