Branch Operations Coordinator

Career Objective

Resourceful and diligent IT graduate seeking to obtain a professional, career oriented position using skills and knowledge obtained from college preparation and prior practical experience.

Education

• Bachelors of Science in Computer Science

New Jersey City University 2017

Technical Skills

• Languages: HTML, Java

• Knowledgable in operating systems such as Windows XP & Macintosh

• Software: MS Office Suite, Norton antivirus and malware,

• Strong mathematical, computer, and communication skills

• Exceptional customer service, sales, and problem-solving skills

• Skilled in account management and financial functions

• Excellent public relations and cross-sell services skills Related Qualifications

• Extensive knowledge of branch operations and regulatory requirements

• Excellent organizational, communication and interpersonal skills

• Ability to identify and resolve problems in software installation and functionality

• Familiar with android and IOS devices, downloading and managing applications for such devices

• Experience in LAN set up & PC troubleshooting

Jordan Xavier James

201-***-**** **********@*****.*** 363 Avenue A, Bayonne, NJ 07002 Work Experience

FINANCIAL SERVICES ASSOCIATE, GARDEN STATE COMMUNITY BANK 2014-2016

• Contacting customers and providing information regarding new financial services

• Identified client's business objectives and future growth prospect

• Processed several cash, check, and credit-card payment transactions

• Interact with diverse group of customers while maintaining excellent transaction quality and customer relations to ensure client satisfaction

• Consistently create, manage, and retain customer relationships and methodically introduce new ways to build relationship between customers and bank personnel; including increase client base by referring non-customers to open new bank accounts

• Opening and closing accounts as required and performing paperwork BRANCH OPERATIONS COORDINATOR, GARDEN STATE COMMUNITY BANK - PRESENT

• Works closely and provides input to the Branch manager to fulfill daily requirements needed to improve branch performance

• Authorized to approve within allowable limits: wire transfers, overdrafts; items on NSF reports

• Directly responsible for monitoring and facilitating all monetary transactions in accordance with bank policy

• Oversees Financial Services Associates in the performance of their duties while providing operational guidance and instruction

• Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank operations, sales and service standards. Achievements

• Recipient, Proficiency Awards for Exceptional Customer Service 2014-2017

• Member of Garden State Community Bank’s College Applicant Program 2014-2016

• Recipient, Quarterly Rewards for Sales Goals Reached 2014-2017 References

• Timothy Gosnell - Assistant Branch Manager - 201-***-****

• James Kurtiak - Branch Operations Coordinator - 201-***-****

• Maria Vazquez - Branch Manager - 201-***-****

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