Customer Service Pharmacy Technician
Resume:
Shameka Whistine
Professional Summary
Patient service oriented Certified Pharmacy Technician. Strong background in both hospital and retail pharmacy. Currently licensed in North Carolina. I pride myself on building and maintaining strong relationships with my customers and colleagues alike.
Licenses
In good standing with the North Carolina Board of Pharmacy Nationally Certified
Skill Highlights
Expert understanding of Medicare and Medicaid
processes
Excellent telephone etiquette
HIPAA trained
Pyxis system
Pharmaceutical distribution familiarity
Abbreviations comprehension
Counting and pouring expertise
Inventory management
Hospital and retail pharmacy professional
Efficient and accurate
Strong decision-making ability
Professional Experience
Certified Pharmacy Technician
July 2007 to Current
CVS Pharmacy - Gastonia, NC
Responsibilities include:
- Entering new patient profiles and prescriptions into medication input software system.
-Communicated directly with doctors' offices via telephone, fax and email.
-Provided friendly customer service at prescription drop-off and pick-up counters.
-Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
-Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
-Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
-Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
-Verified patient data and billing information.
-Verified accuracy and completeness of information on prescription and refill requests.
-Correctly priced and filed prescriptions after they were filled.
-Strictly maintained customer and patient confidentiality.
-Communicated with all customers and staff in a pleasant and professional manner. Certified Pharmacy Technician
June 2009 to Current
Gaston Memorial Hospital - Kings Mountain, NC
Responsibilities include:
-Communicated directly with doctors' offices via telephone, fax and email.
-Dispensed and delivered patient medications to patients throughout the hospital.
-Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and 1655 E. Hudson Blvd., Gastonia, NC 28054
Home: 704-***-**** - Cell: 980-***-**** : *****************@*****.*** pharmacists.
-Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
-Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
-Accurately recorded compounded products and prepared appropriate labels.
-Filled departmental requisitions and crash cart medication trays.
-Strictly maintained customer and patient confidentiality.
-Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
-Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
-Consistently upheld proper pharmacy and general safety procedures and standards.
-Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
-Appropriately resolved customer issues, complaints and questions.
-Extended patient engagement with extra counseling and follow-up adherence calls. Pharmacy Service Associate
January 2006 to April 2007
Rite Aid Pharmacy - Kings Mountain, NC
Responsibilities included:
-Entered new patient profiles and prescriptions into medication input software system.
-Provided friendly customer service at prescription drop-off and pick-up counters.
-Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
-Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
-Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
-Verified patient data and billing information.
-Verified accuracy and completeness of information on prescription and refill requests.
-Strictly maintained customer and patient confidentiality.
-Communicated with all customers and staff in a pleasant and professional manner.
-Precisely processed third party prescriptions and managed adjudication review.
-Consistently upheld proper pharmacy and general safety procedures and standards.
-Appropriately resolved customer issues, complaints and questions.
-Extended patient engagement with extra counseling and follow-up adherence calls. Education and Training
High School Diploma : 2004
Kings Mountain High School - Kings Mountain, NC, United States
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