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Customer Service Human Resource Logistics Management Operations Mngt

Boca Raton, Florida, United States
January 17, 2018

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John F Nau III

**** ***** ***** ****, **** Raton, FL 33496

(608) ***-****

Dynamic operational leader who utilizes creativity, leadership, and

teamwork to execute and design solutions proven to create business value

BS, University of Wisconsin-Madison, Economics/Mathematics, 1988

Areas of Expertise

•Team Development

•Training and Developing Team Leaders

•Client Relations and Customer Service

•P&L Maximization

•Logistics and Operational Management


•Budget Planning & Development

•Contract Negotiation, Development, and Management

•Microsoft Office/Access

•Human Resource Oversight and Development

•Multi-unit, multi-location Management


Managed all operations to facilitate 1300% growth in volume and revenue at Murphy Express

Initiated start-up at Murphy Express, coordinating contracts to hiring to stabilizing profitability

•Directed a 25% decrease in payroll costs and greater on-time performence at Waltco

•Achieved 83% productivity increase with a 40% reduction in cost per unit at Ross

•Garnered average sales and P&L increases of 15-25% at all retail locations

•Consistently achieved low associate and management turnover


Murphy Express, LLC (2/2016 to 8/2017)

Madison, WI

Chief Operating Officer – Directed growth from 2 to 28 dedicated routes and oversaw total P&L for start-up delivery company specializing in LTL freight, generating annual revenues in excess of $5M. Managed over 31 associates to service contracted delivery of overnight parts to major manufacturing dealerships, and day home deliveries for Home Depot, and of office products.

Responsible for all operations and costs, daily and long-term, including payroll, leased contracts for vehicles, submitting invoices, and managing operational costs of supplies and fuel.

Maintained 100% route completion with a 98% on-time performance for all operations.

Managed entire HR responsibilities from recruiting to establishing and managing benefits to forming codes for conduct, appearance, and performance evaluations and metrics.

Led all operations for three hubs in Green Bay, Madison, and Menomonie, overseeing the management staff at each location.

Established a mutually beneficial relationship with a variety of clients including Lanter Delivery Systems, Corporate Courier, Action Logistics and XPO, adhering to their contractual needs.

Reduced costs as an ongoing effort through leasing and contract renegotiation, payroll/expense budgeting to ensure the stability and profitability for the company.

Built high performance organization, aligning decision making with strategic goals, resulting in happy, hardworking associates emotionally invested in the success of the company.

Waltco, Inc., (4/2012 to 2/2016)

DeForest, WI

Terminal Operations Manager - Developed team-based solutions to ensure safe and efficient on-time deliveries at the company’s DeForest hub for this Green Bay-based courier/delivery provider. Responsible for all aspects of managing and supervising this major hub and its 30-plus associates that serviced the company’s four other hub locations. Primary responsibilities include maximizing the terminal’s contribution to Waltco’s profitability, communicating with corporate management, all staffing/driver supervision including hiring, training and other personnel decisions, route optimization and logistics, vehicle maintenance, and enforcing compliance to DOT guidelines.

CROSSMARK, Inc. (3/2010 to 3/2012)

Madison, WI

Retail Supervisor/Consultant – Initiated, developed, and supervised a team of 25-30 associates to conduct product demonstrations as a start-up 3rd party vendor for the Madison, WI location of Sam’s Club. Emphasis evolved from initial start-up to maintaining and stabilizing both client and associate relationships to build a successful team.

Ross Stores, Inc. EC Distribution Center (8/2004 to 12/2009)

Carlisle, PA

Area Supervisor – Emphasized team-building concepts to lead a team of 60-90 associates and managed the facilitation of 55,000 garment units daily for distribution center responsible for direct shipment to nation-wide stores. Duties revolved around ensuring production quotas, employee performance, and all other guidelines involving safety, human resource management, and production metrics.

Save-a-Lot Food Stores (7/2001-1/2004)/Montgomery Ward (9/88 to 4/2001)

Store Manager – Provided leadership for up to $55 million per year in sales and revenue, 100+ associates, six salaried managers, a Human Resource team, varied support personnel, and vendor/supplier relationships. Charged with complete P&L responsibilities, including the formulation of budget constraints.

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