Customer Service Sales

PROFILE

To work in a stimulating and challenging environment that would facilitate the maximum utilization and application of my skills and expertise in making a positive difference to the organization.

EDUCATION

Shri Narayana College of Commerce

Bachelor of Commerce June 2010 – May 2013

Ahmedabad, India

Amor Design Institute

Interior Designing June 2013 – May 2014

Ahmedabad, India

WORK EXPERIENCE

VISHVA TRADING COMPANY LTD. (Import-Export and Wholesale Trade)

Clerk(Sales Assosiate)

July’ 17 – Present

Entering products in to the inventory and managing it by using inventory software such as F-Billing, Quick Books.

Creating Purchase orders (PO) in to the system and preparing invoices accordingly.

Scheduling appointments for pick ups for pallet load shipments as per customer order.

Tracking the shipments to make sure it is as per schedule and notifing customers accordingly.

Reaching out to customers via email or phone call for payment status as per credit terms offered.

Managing payments recievables and payables.

Cross checking physical inventory and software inventory just to keep it up to date on weekly basis.

Malvi Gajjar Architects and Interiors

Customer Service Representative

Aug'14 – May'17

Have basic knowledge in designing through one year certificate course in Interior designing which helps in answering questions related to drawings from clients and staff members via phone email and fax.

Scheduling appointments throughout the day according to priority.

Processed cash withrawls, deposits and selected internal and external account payments.

Managing daily paperwork and reminding the staff members(designers) about the deadlines of the projects.

Visiting clients site for better communication, resolve problems and providing them with best options.

Developed highly emphatic client relationship and earned reputation for delivering exceptional customer service.

Cross-trained and provided back up for other customer service representatives when needed.

Consistently improved customer satisfaction through expert resolution of conflicts, issues and concerns.

Vodafone India

Sales Person

Aug'13 – July'14

Maintain knowledge of multiple carriers plans and compare with confidence to customers.

Familiar with all available phones as well as upcoming models.

Explain options to customers and recommend best-fit choices.

Offer accessories and phone insurance to improve sales totals.

Collaborate in team environment to ensure work is evenly distributed, customers are efficiently served, and revenue opportunities are maximized.

Merchandised store displays to keep store environment visually appealing and optimized for equipment promotions.

Special Skills

M.S.Office(M.S.W0rd, Excel, Power Point, Outlook)

Telly

Internet, Data Entry

Excellent Communication Skills.

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