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Human Resources Microsoft Office

Des Plaines, Illinois, United States
January 17, 2018

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Peter J. Landgraf

**** ***** ******** ***** ********, Wisconsin 53213 C 847-***-****


Globally oriented human resources professional skilled at building relationships and supporting senior leaders in large organizations while successfully leveraging human resource disciplines to achieve business goals. Charismatic culture champion with experience in change management and employee engagement in both corporate and field roles. Areas of expertise include coaching, performance management, talent assessment, succession planning and recruiting. Versed in ADA, FMLA, EEOC, FLSA, Title VII and worker’s compensation.


US FOODS, 2014 – Present Menomonee Falls, Wisconsin

HR Manager/ Generalist, Distribution Centers May 2017 – Present

Support senior staff in Menomonee Falls division and 200+ employees through all HR responsibilities as the sole human resources professional in the market

Recruit and participate in the selection of all employees for exempt and non-exempt job openings in the division

Conduct employee round tables to determine action items for improvement based on the results of the employee engagement survey

Coach all managers and leaders of people through performance management techniques and execution of performance improvement plans

Conduct internal I-9 audit while working with outside counsel to ensure compliance

Interpret policy and procedures for senior staff and managers

Teach sales managers how to coach and build a high performing sales team

Build external relationships with the community to ensure a diverse and compliant EEOC pool of candidates for selection

Act as an agent of change by using change management techniques and embracing cultural beliefs

Participate in Union grievances meetings and work with management and the Union business agent to ensure appropriate resolution

Grand Forks, North Dakota

HR Manager/ Generalist, Distribution Centers December 2015 – April 2017

Sole HR Generalist charged with supporting 300 employees and two sets of senior leaders in two separate distribution centers separated by 4oo miles

Partnered with leadership to drive business success and achieve key results by leveraging human resources

Led distribution center through restructure and reorganization including job eliminations and two rounds of reductions in force

Created and led employee engagement committee charged with increasing employee satisfaction while driving company culture, resulting in a 19 point increase in employee promotor score over baseline

Responsible for recruitment, policy interpretation and administration, employee relations, training, compensation, leave administration, and recordkeeping to ensure maximum effectiveness of the Human Resources function

Counseled managers and supervisors on disciplinary actions, procedures and appropriate documentation

Reviewed performance improvement plans and provided feedback to leaders prior to communicating with employees

Provided coaching and counseling support to management and supervisors in the areas of employee relations, performance management, training, and policy interpretation

Facilitated timely resolution of employee relations issues while maintaining an appropriate balance between employee and management advocacy

Counseled managers, supervisors, and employees about on-the-job and formal training opportunities to develop new skills and prepare for advancement

Supported managers in preparing Individual Development Plans

Demonstrated working knowledge of OSHA regulations and successfully led an OSHA investigation to favorable resolution

Filled over 40 exempt and non-exempt openings at multiple distribution centers

HR Operations Coordinator, HR Shared Services Corporate Rosemont, Illinois

August 2014 – December 2015

Operated in a Shared Services Call Center

Utilized managerial decision-making skills to adjudicate the background and employment checks for all of US Foods to ensure that potential employees met company standards

Educated HR Managers on Employment Law and US Foods’ standards as they related to employment selection in the adjudication process

Coached HR Managers in delivering selection decisions to candidates based on individual criminal background results

Delivered difficult messages and pushed back when necessary with HR Managers in order to keep consistent judgments and reduce the risk of employment lawsuits to the organization while maintaining positive relationships

Provided customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics from general HR policy to HR systems support to include employee lifecycle transactions, employee handbook inquiries, and online HR system issues

Leveraged knowledgebase and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues

Processed requests submitted from the divisions, entered data and completed transactional processes into HR systems (PeopleSoft, Taleo and other Talent Management solutions)

Completed a variety of back office related activities, including but not limited to, responding to requests for data, maintaining personnel files, and preparing spreadsheets for data uploads into various HR systems

Leveraged workflow tools to initiate and monitor to completion all activities in work lists

Considered impact of HR related transactions on employee pay/payroll processing and coordinated activities and data maintenance accordingly

Partnered with all HR functional areas and third-party vendors to support efficient research and issue resolution

Escalated requests as needed to appropriate internal and/or external parties and monitored progress until resolution

Periodically completed audit and reconciliation of data

Updated HR Operations’ procedural documentation for processes supported by HR Shared Services

FRESENIUS KABI USA, 2014 Lake Zurich, Illinois

HR Administrator (Contractor), Corporate March 2014 – August 2014

On-boarded new hires: background checks and drug screening

Administered the department’s reports for regulatory compliance

Worked within the HRIS System, Workday, to execute hiring and terminating employees, tracked performance management initiatives, and managed the 90-day performance review process and general data entry with the highest degree of accuracy

Processed all aspects of terminations to include data entry in HRIS systems, creation of paperwork, scheduling of exit interview, updating files, and systems terminations

Generated business partners’ weekly, monthly, and ad-hoc reporting requests through Workday HRIS systems and MS Excel

Recommended and implemented process improvements

Assisted with HR process auditing

Answered the HR hotline to solve all HR related questions for internal business partners

Interacted with internal and external customers

Updated PowerPoint slides for monthly Executive Committee Board Meetings

Assisted with various projects as requested

Completed general administrative duties to include upkeep of employee files, distribution of communications and meeting coordination

Conducted all HR duties with a high degree of confidentiality and professionalism

SEARS HOLDINGS CORPORATION, 2012 – 2013 Hoffman Estates, Illinois

HR Specialist, Home Services Corporate January 2013 – July 2013

Supported the tactical implementation of HR initiatives, projects and programs

Ensured that accurate and timely information was provided in recommendations on a variety of HR issues including policy interpretation, compensation, performance management, talent management and succession planning

Reviewed and processed all transactions for all Home Services associates while ensuring HR policy and procedure requirements were met to include promotions, transfers, terminations, retirements, pay rate changes, and relocation requests

Performed data gathering, tracking and reporting through HRIS systems and Microsoft Excel

Managed and updated associate data in HRIS systems to include Kenexa BrassRing, PeopleSoft 9.1, Workforce Analytics, and Microsoft Office Suite

Scheduled and conducted exit interviews

Contributed to team projects to include engagement surveys and census feedback

Created an integrated performance management system through Survey Monkey to help managers recognize and reward associates in a customizable and personal way

Reviewed candidate resumes and called potential candidates to verify qualifications and to refer prospects to the hiring manager

Senior Selection & Assessment Analyst (Contractor), Corporate July 2012 – December 2012

Co-led interactive, in-person structured behavioral trainings

Troubleshot and solved the technological issues of internal and external candidates related to assessments

Interacted with vendors daily to solve problems with assessments

Produced new structured behavioral interview guides and updated past interview guides to reflect current best practices

Tracked and created monthly reports reflecting assessment volume

Reduced daily assessment problems by implementing streamlined processes

Created a monthly Dashboard reflecting the data for the selection and assessment team to be disseminated company wide

Collaborated with a team to complete assessment related projects

CHILDSERV Chicago, Illinois

HR Intern, Corporate Summer 2012

Screened resumes to select viable candidates to be interviewed

Contacted and qualified potential employees through phone interviews

Gathered and analyzed data to produce quarterly and yearly recruiting reports

Attended interviews and participated in the selection decision making process

Analyzed turnover data to make recommendations and changes to the selection process

US ARMY Fort Carson, Colorado

Non-commissioned Officer – Team Leader 2005 – 2010

Management: Non-Commissioned Officer, Sergeant in charge of total responsibility of seven soldiers to include health welfare, all equipment, vehicles and squad gear valued in the tens of thousands, resulting in no loses

Resilience: Developed the ability to maintain composure and remain calm in stressful situations while managing others during combat in East Baghdad as a combat engineer

Leadership Training: Completed the two-week Army leadership course, which covered topics such as leading by example, presenting to groups, the importance of integrity, and managing a group to accomplish a common goal/mission

Cultural Training: Completed cross cultural awareness and sensitivity training before deployment to Iraq

Team Skills: Developed exceptional team work skills and the ability to focus a team towards accomplishing a common goal

Trainer: Trained seven soldiers in proper military movements, general combat skills, and health and welfare skills, resulting in four subordinate team member promotions

Performance Appraisal Rater: Created and delivered monthly performance management assessments for my soldiers resulting in improved soldier performance and four promotions

High Performer: Received high marks in monthly performance management assessments resulting in promotion to sergeant in the shortest time period possible

CDW Vernon Hills, Illinois

Account Manager, Corporate 2004 – 2005

Developed unique technology solutions after discovering and interpreting client needs for K-12 schools in the Northwest region of the United States

New account development contracts exceeded 1 million dollars

Located qualified prospects, made first contact, and managed over 200 new and existing accounts while growing a book of business

Utilized IBM’s AS/400 operating system and Microsoft Office Suite to include Word, Excel, Office, and PowerPoint

Trained new employees on sales techniques, proper customer service etiquette, and navigating databases while managing the phone system with a customer focus


ROOSEVELT UNIVERSITY, Schaumburg, Illinois, Anticipated 2018

Graduate Certificate in Human Resource Management (30 Credit Hours)

ROOSEVELT UNIVERSITY, Schaumburg, Illinois

M.A., Industrial/Organizational Psychology, 2012


B.S., Business Marketing, 2003


A.A., Business, 2000


Professional in Human Resources (PHR) Certified in 2015


Society for Human Resource Management (SHRM)

Society for Industrial and Organizational Psychology (SIOP)


Microsoft Office Suite, SuccessFactors, BrassRing, PeopleSoft, Workday, Taleo, Kenexa, Workforce Analytics

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