JASPER C. ABUAN

#* ***** * ******* ****. Aurora Hill, Baguio City 2600

Tel. # (074-***-****

Mobile # 092********

E-mail Address: ac32uw@r.postjobfree.com

WORK EXPERIENCE

Intercontinental Hotels Group

March 2015 to Present – Reservation Sales Specialist

Taking in calls from people around the world to help them book a hotel room from the hotels under the IHG chain of hotels.

Providing information about the hotel amenities as well.

Able to offer packages that guests wants for them to save some money.

West Contact Services Inc

March 2013 – December 2014 –Level 2 Technical Support Representative

Taking in calls from Comcast subscribers from 3 states

Assisting customers in troubleshooting to their high speed internet and VOIP problems

Able to offer additional services or offering bundle promotions.

CONVERGYS PHILIPPINES

March 2012 – February 2013 – Technical Support Representative

Taking calls form AT&T members around the United States.

Assisting customers in troubleshooting issues on their digital tv, high speed internet and voice over internet protocol services.

Able to give more information on the account if member’s have additional questions regarding to their billing statement.

TELETECH HOLDINGS INC.

April 2009 – February 2012 – Customer Service Representative

Processing customer request in Siebel system.

Creating customer profile for fixline, cable tv and internet services.

Cross trained on other established processes to provide workload assistance to peers if/when required.

Work special projects or other duties assigned. Being the point of contact (POC) of the team if my team leader is unavailable. To deliver updates regarding on the process to my team mates

SITEL PHILS INC.

April 2007 – September 2008 – Customer Service Representative

Booking an airline ticket for Hawaiian Airlines through phone.

Informing passengers on all guidelines so that there will be no hustle in boarding the plane

Reminding passengers on their flight date and minimum weight allowance for their baggage.

Work special projects or other duties assigned. Being the point of contact (POC) of the team if my team leader is unavailable. To deliver updates regarding on the process to my team mates

PYCON TECHNOLOGY PHILS INC.

September 2005-January 2006

Testing devices and putting in a large oven to ensure the devices pass to an extreme heat environment.

ACE HARDWARE

May 2005-July 2005

Inventory of supplies and ensures that stocks may suppress the demands of consumers.

PERFECT TONES SCHOOL OF MUSIC

March 2003 – September 2003

Teaching basic Drumming skills and note reading to students.

EDUCATIONAL BACKGROUND

2001 – 2003 University of Baguio

Assumption Rd. Baguio City

Bachelor of Science in Industrial Technology

1998 – 2000 Saint Louis University

Bonifacio St. Baguio City

Bachelor of Science in Mechanical Engineering

SKILLS AND TECHNICAL EXPERTISE

Excellent written/verbal communication skills.

Knowledge of, as experience to, various operating systems such as Windows 98, Windows ME, Windows XP, Windows vista, Windows 7 and windows 8

Knowledge of, as experience to, using Microsoft Office (MS Word, MS PowerPoint. MS Excel and MS Outlook) and office application and utilities such as WinZip, Adobe Acrobat Readers, and McAfee Virus Scan Professional

Knowledgeable in basic software and hardware troubleshooting.

JASPER C. ABUAN

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