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Customer Service Mechanical Engineer

Mentor, Ohio, 44060, United States
January 17, 2018

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Senior Manager Hardware Engineering professional with advanced degree, pursuing a technological growing company. Accomplished engineer with specialized experience with CT scanner algorithms and hardware subsystems. Key attributes to a proven successful career; accommodating, flexible, detail oriented, poised, quick-witted, creative, and maintains a sense of humor under strict pressure. Highly skilled, competent, and demonstrates an ability to easily transcend cultural differences. Thrives in deadline-driven environments and possesses excellent team-building skills.


15 years progressive experience leading worldwide product design and development with a fortune 500 company. Within the 2016-2017 calendar year saved Philips Healthcare, 1.8 million dollars by re-defining hardware configurations. Operated and established hardware reliability targets, which effectively reduced field call rates up to 50%. Worked to standardize guidelines within the hardware group for VHDL coding; test benching and debugging analysis tools. Led numerous NPI releases from product inception to manufacturing release and obtained 7 patents on various product related components for CT scanners. Own the AOP (budget) roll-up (+1 million) for the entire hardware subsystem based on the yearly projects efforts and deliverables.

Core knowledge and skill areas include:

Project Management/Change Management

Strategic planning

Microsoft Project

Time Management


Project Lifecycle Coordination & Management

SCRUM/SAFE Methodologies

Career Coaching

SAP Knowledge

Report Preparation

General Microsoft Office Skills

Microsoft Project

Customer Service


Professional Presentations

Clearquest Knowledge

AGILE Knowledge

SAP Knowledge

Professional Experience


Professional experience in managing cross-functional teams with a strong understanding of hardware engineering processes and product life cycle.

Lead 7 Hardware Engineers on development of custom PCBA’s; integrated commercial off-the-shelf hardware with existing system components to minimize cost and maximize resources.

Developed the technology roadmap for the entire Common Image Reconstruction Subsystem (CIRS).

Excellent organizational skills, interpersonal skills, and communicative abilities at both programmatic and technical levels with subordinates, senior management levels, customers, and vendors.

Led all defect and complaint investigations within the subsystem from a hardware perspective. Specifically, attended FDA remediation in 2016 assuring program validation. Accounted for the hardware program audits and monitored regimens; successfully identifying potential risk outliers, and completed all compliance resolution disputes.

Approve all learning management trainings for hardware team (maintaining training budget and skill assessment). Meet with hardware team monthly to discuss any shortcomings with system trainings; arrange future development and optimize productivity.

Developed succession plans within the hardware group. Advanced Proficiency with Developed Ways of Working (WoW) within the team; ensuring deliverables are completed in the same way for each individual contributor.

Maintained and championed the reliability focus within the team and drove the harmonized methodology throughout the individual contributors.

Establish objectives, specifications, maintain all project level scoping and schedules for the hardware and verification team; develop resource plans, and contingency plans to ensure projects are executed effectively.

Always adopted best practices within the team and eliminate waste within the processes.

Assist to minimize obsolescence issues and deliver action plans preventing gaps within production.

Engaged and drove key procurement/vendor decisions for the subsystem.

Performed cost reductions within the hardware team to support and drive productivity savings.


Technical lead for the Global Patient Support and Accessories Group.

Technical lead for Global Gantry Structures.

Led several global manufacturing training and process reviews.

Led several cross functional/multi-site designs from product inception to production release; travel globally to ensure compliance of site projects.

Wrote and maintained regulatory specification documents for numerous product lines.

Maintained traceability of documentation across numerous product lines for CMMI and FDA auditing.

Have extensive experience in testing for safety and reliability of product lines.

Have extensive knowledge with the hardware specifications.

Acted as hospital liaison (BETA site contact) in order to maintain and control verification and validation.

Extensive knowledge in Ideas/Uni-graphics and moderate experience in Pro-E and Solidworks.

Extensive knowledge with customer service, site planning, and installs.

Conducted strategic planning on numerous designs and led global manufacturing processes.

Extensive knowledge in defect tracking and closure of field related issues.

Supported several global supply chain expansions to emerging markets.

Led several cost reduction initiatives on numerous product lines.

Assisted to qualify several global suppliers for production builds in emerging markets.

Led several cross functional interviews for Engineering and Co-Op positions.

Maintained sustainability documentation for recycling passports for product line.

Led numerous Eco-Friendly teams to maintain green flag status on numerous product lines.

Extensive knowledge of regulatory requirement (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations.

Excellent oral and written skills with demonstrated commitment to written documentation.

Demonstrated people management skills, including leadership, conflict resolution, assertiveness, negotiation and influence management. Ability to understand, track, drill down and question activities and issues in all functional areas and make sound business decisions based upon that data.

Good presentation skills, appropriate to both management and customer audiences. Strong attention to detail and follow-through skills and excellent critical thinking skills.

Employment History


Senior Manager Hardware Engineering, May 2014 to Present


Lead Mechanical Engineer, May 2010 to May 2014


Mechanical Engineer 3, Jan 2002 to May 2010



Bachelors of Science in Mechanical Engineering


Masters of Science in Mechanical Engineering

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