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Test Cases Technical Support

Toronto, Ontario, Canada
January 17, 2018

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Gagandeep Singh

QA Analyst

Brampton, ON - 647-***-****

Professional tester over four-year experience in Software testing in financial services, Retail & consumer, Communication & Manufacturing and Internet services as manual/automation tester.


• Excelled Extensive experience in performing different kinds of testing like Black Box, White Box, GUI,

Functionality, Unit, Functional, Integration, Regression and User Acceptance (UAT) of web applications and client/server applications

• Experience in Manual using Quality Center, JIRA and QTP in real time and unattended testing environment

• Experience with QA Methodology and QA Validations to ensure the Quality Assurance Control. Well versed with Testing Methodologies, Testing Strategies, and Bug Reports using Bug Tracking Tools.

• Extensive knowledge of Software Development Life Cycle and Software Testing Life Cycle

• Performed testing on web-based application and mobile (iOS, Android, Blackberry, Windows

Smartphones and tablets) devices.

• Proven ability to work closely and communicate effectively with developers and other

team members.

• Ability to learn new technologies and work in a fast paced Environment with minimal supervision.

• Exceptionally well organized, strong work ethic and a willingness to work smart to achieve employer’s

Confidence and objective.


QA Analyst

QA Consultants -Toronto, ON -September 2012 to Present

Aviva Insurance

1) Aviva created a mobile quoter system (Express Lane) that connected to third party platform (Kinetics) and give supplied quotes to mobile customers through broker portal. Goal was to verify the compatibility, functionality and ratings between the numerous platforms.

Environment: HP ALM, MS Office Excel, SQL Server, HP Extreme (Document management)


• Participated in Scrum meeting, walkthroughs to update the daily tasks.

• Used HP ALM to facilitate maintenance of requirement traceability Matrix, requirements coverage and bug tracking.

• Verified that requirements mentioned in BRD and DSD are covered in Requirements Traceability Matrix

• Executed SIT (System Integration Testing) between Broker portal, Kinetics and HP extreme.

• Completed regression testing and informed developers of fixed defects

• Accomplished AD-Hoc testing to ensure product was ready for deployment.

• Executed Mobile testing on IOS, Android and Windows platforms

2) Aviva Canada currently uses Calligo Publishing to generate policy and underwriting documents. Calligo Publishing has now become obsolete and vendor support has been terminated. The HP Exstream Publishing Application being chosen as the replacement for Calligo Publishing. The existing Calligo policy documents will be migrated into the new HP Exstream Publishing platform, which is a single platform for creating and deploying more effective customer communications of all types for high volume and on demand delivery. It is a high performance, easy to use enterprise document solution. It enables the creation of any type of fully customized document using data from multiple system and information sources. This project featured significant compliance and technical risk.

A new broker management system enables automated batch processing of new policies in order to improve processing time, accuracy and productivity. Our manual testing ensured that new policies with multiple variables (e.g., age, history) could be effectively processed across multiple platforms and broker systems. This project carried a high degree of technical and planning complexity. For example, testing was only allowed within 2 batch testing windows per day.

Environment: SQL Server, HP-Quality Centre and Quick Test Pro, Windows Server 2007, Microsoft Visio,

Mainframe (Reflection Attachmate), Document Management MS Access, Terminal Services, FTP, VBScript, HTML, .Net, MS Project, Use case tool and other MS Office Tools.


• Responsible for deliverables, developing the Test Plans, Test Scenarios, and detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications.

• Developed Test Plan and Test cases to meet functional requirements using HP-QC/ALM (Application lifecycle management.)

• Utilized Macros in IBM Reflection (Mainframe Application) to create data for regression testing.

• Accomplished extensive Database testing by writing and executing queries by using Microsoft SQL Server8

• Quality Center usage to facilitate maintenance of Requirement Traceability Matrix (RTM), Requirements Coverage, and Bug tracking.

• Verified that all the requirements mentioned in Business Requirement Documents and Design Specific

Documents are covered (Requirement Traceability Matrix (RTM).

• Communicated with developers and the project manager to ensure the appropriate functionalities are being tested.

• Executed SIT (System Integration Testing) and UAT (User Acceptance Testing).

• Completed Regression testing, and verified that the reported defects have been fixed.

• Executed Ad hoc testing after the requirements mentioned in DSD and BRD were tested and executed.

• Developed test automation scripts using QTP and used for Regression purpose.

• Reported defects into defect module of Quality center with all the required information

Mackenzie Financial Corporation

Worked on Private Wealth Series - Proposal Tool- Product Release 1.0. Project which includes design and Development of the next generation Private Wealth Series Proposal Tool as a web HTML5 application that is designed and optimized specifically for tablet devices (primary iPad), Smartphones and desktop/laptop friendly. The Tool will leverage the latest in interface design and front end technology to create a user experience that distinguishes the tool from competitors'. One of the main features of the proposal builder tool is that it will be optimized for use on Mobile Browser, iPhone, iPads, and Android which are rapidly gaining wide adoption as a platform in financial services.

Environment: Window 7, Windows 98, 2000, Iphone3GS, Iphone4, Android smartphones, Jira


• Analyzed the Business and System Requirements of the application

• Performed Functional Testing, Integration Testing, and Regression Testing

• Hands on end-to-end Mobile testing of the Mobile Applications with real devices include Android, IPad, Tablets and IPhone.

• Accomplished Cross Browser (using IE, Firefox, Safari, Chrome) and Cross Platform Testing (Android, IOS, Mac)

• Prepared Summary report of overall Testing Status & Defect Status

• Thoroughly tested application along with bug reporting, bug tracking till bug closure

• Provided Effort variance, schedule variance, defect density, defect removal effectiveness indicators to the senior management for influencing decisions

David + Hederson – Collateral Management Services(CMS)

• Perform testing in Scrum and Agile environment

• Investigate and review the business requirement created by business analysts and updated specification documents on Share point

• Walkthrough the QA Test Cases and the QA Test Plan with the QA Team prior to execution

• Successfully executed component, functional, regression and UI tests, and prepared variances for any discrepancies between the expected and actual results of the test

• Validated and Verified business rule

• Performed Cross Browser(using IE, Firefox, Chrome)

Four Seasons, Hotels – Residential Rental

• Developed and executed test cases based on documented system specifications

• Modified/Updated the web site through Adobe CQ5 web content management system.

• Performed functional, regression and UI tests on diverse Browsers by using VMWare and Mobile devices (Tablets/ IPad and Cell phones)

• Validated and Verified booking engine process

• Defect tracking and reporting utilizing Jira, reviewed and closed fixed defects

• Involve in client meetings, to ensure progress and deliverables are of the highest quality

Blackberry BBM

• Developed modules and test cases based on existing Application.

• Functionality and GUI testing on 60 different android and IOS devices.

• Reported and analyzed defects using JIRA bug tracking system.

Advent and Auto Trader

• Analyzed the Business and System Requirements of the application

• Executed Functional Testing, Integration Testing, and Regression Testing

• Hands on end-to-end Mobile testing of the Mobile Applications with real devices include Android, IPad, Tablets and IPhone.

• Performed Cross Browser (Firefox, Safari, Chrome) and Cross Platform Testing (Android, IOS, Mac)

• Prepared Summary report of overall Testing Status & Defect Status

• Thoroughly tested application along with bug reporting, bug tracking till bug closure

Secret Locations

Bug Reporting Tool: Jira

• Functional, GUI and cross browser testing on Big Brother Canada (Season 1 and 2), Bomb Girl and The Next Step after show

Other Projects worked on

Bank of Montreal (BMO): Functional and Regression test

BrainFX: Functional and GUI testing

Ontario Medical Association (OMA): Functional and GUI testing

Havas Roger: Functional and GUI testing

Union Creative: Functional and GUI testing

Technical and Customer support

Innovative Group Pvt, Ltd INDIA -Chandigarh, Chandigarh -March 2009 to October 2009

* Maintained database and executed sales reports

* Provided quality back up processing at the end of the each day

* Made changes in computer operating systems and accumulated the records

* Solved the computer network problems and Internet problems


Computer Networking & Technical Support

Seneca College Toronto - Toronto, ON

January 2010 to June 2012

Bachelor of Technology in Computer Science & Engineering

Rayat Institute of Engineering & Information Technology

August 2005 to May 2008

Diploma in Computer Engineering

Doaba Polytechnic Raipur - Punjab

August 2002 to May 2005


Software Documentation, Operating system, Test cases, Quality Assurance, JIRA, ALM, Software

Quality, Android, IOS, Quality center, Troubleshooting, Microsoft office, Computer hardware, regression

Testing, HTML, Defect Tracking, Functional testing, TCP/IP, Manual testing, MS Word, Test Planning, User Acceptance Testing, LAN- WAN, Technical Support, Mobile Testing



Testing Tools: Microsoft Test Manager 2012, Quick Test Professional 11.0, HP QC 11.0, HP Command center.

Bug Reporting: Redmine, JIRA, ALM

Programming Languages: C, VB.NET

Databases: MySQL, Oracle

Operating Systems: Windows XP, 2000, Vista, Window7, Window8, Window10, Server 2003, Mac

MS Office Suite: Word, Excel, PowerPoint MS Access

Hardware: Network Printers, Scanners

E-Mail: Microsoft Outlook, Outlook Express, Lotus note

Virtualization: Virtual Box

Platforms: Windows 98/2000/XP/ Vista/7// NT/ 2000/ 2003 Server, MAC, Fedora 12 &13,IBM AS/400,Ubuntu

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