Food Safety Customer Service
Resume:
#Blk.*Lot.** Diamond Crest Village,San Jose Del Monte City
*****.*************@*****.***
Christopher Edwin B.Fernandez
GEORGIA COLLEGE TEASDA TRAINING
SAN JOSE DEL MONTE CITY
HOESEKEEPING NC2 II /July.15-Dec.19,2016
Objective
My goal is to become associated with a company where I can utilize my management, supervision and administrative skills in the field of retail, marketing, procurement and facilities management with a growing company to achieve optimum utilization of its resources and maximum profits.
Experience
[2007-2016] NESMA Trading/Under SAUDI ARAMCO HOTEL Catering Division
HOUSEKEEPING SUPERVISOR
.
. Assigns workers their duties and Consistently offer professional, friendly and engaging service
. Basic knowledge in Dining set-up and American standards of food handling system
. Knowledgeable in Implementing HACCP safety measures in food handling system and temperature standards of food to be serve with the guest to eliminate food poisoning
Coordinate and provide administrative support to all areas of the Housekeeping department
Work closely with all departments within the Rooms Division, communicating day to day updates and changes
Oversee the day-to-day operation of the Housekeeping office
Perform various duties pertaining to departmental scheduling, payroll and purchasing
Maintain all employee records within the Housekeeping department
Follow department policies, procedures and service standards
Maintain the security of all room keys and locks to various cabinets and drawers
Consistently update records of lost and found
Creates housekeeping room attendant and supervisor worksheets and checklist
Ensures all guest requests are addressed and provided on a timely manner
Ensures housekeeping guest amenities and supplies are well stocked
Able to attend monthly one to one meeting with direct reports
Able to attend / complete monthly training hours goal / target.
Intermediate knowledge in micros opera system usage
[2000-2007] Giant Store Supermarket Alkhobar KSA
Showroom Supervisor
Supervise all sales and marketing activities in the showroom.
Implement all marketing activities in the showroom according to agreed budgets in order to sustain market leadership and secure healthy growth rates.
Implemented training course for new recruits – speeding profitability.
Supervise all stock movement activities: in/out, transfer, sales etc and responsible of showroom stock in a way to eliminate stock shortage and perform stock replenishment in an efficient manner and on due time.
Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
Liaise with and utilize support from suppliers, merchandisers and other partners as required in order to minimize the stock shortages.
1997-2000 SM Supermarket Fairview Branch
Selling Assistant
Involved in stock control and management.
Assisting shoppers to find the goods and products they were looking for.
Stocking shelves with merchandise.
Attaching price tags to merchandise on the shop floor.
1994-1997 Coca Cola Bottlers Quezon City
Plant Checker/
Responsible for verifying both inbound and outbound inventory matches.
Ensure load accuracy at check in and check out by physically counting.
Developed Excellence in Sales training course.
Essential Duties and Responsibilities – (Key Activities of the role)
Adhere to all standards and guidelines outlined in the Hotels Group Asia Pacific Food Safety Procedures Manual, covering:
HACCP - HAZARD ANALYSIS AND CRITICAL CONTROL POINTS
PURCHASING FOOD
FOOD DELIVERIES
FOOD STORAGE
FOOD PREPARATION
THE COOKING CONTROL POINT
THE HOLDING CONTROL POINT
THE SERVING CONTROL POINT
COOLING OF FOOD
RE-HEATING OF FOOD
THE CLEANING CONTROL POINT
MAINTENANCE
PEST CONTROL
WASTE MANAGEMENT
FITNESS FOR WORK / STAFF ILLNESS POLICY
FOOD COMPLAINTS PROCEDURE
TRAINING
INSPECTION BY REGULATORY AGENCIES
USEFUL CONTACTS AND TELEPHONE NUMBERS
MASTER COPIES OF FOOD SAFETY FORMS
Ensure the Hotel Food Safety Policy is communicated to all employees.
nsure the on-going implementation of the policy and the procedures detailed in the Food Safety Procedures Manual
Liaise with the Head Chef to ensure that all the appropriate record logs are completed and up to date.
Ensure the implementation of food safety Training Policy and maintenance of training records for three years.
Ensure the revision of the assessment of food safety risks as necessary
Conduct inspections and audits of beverage production process and premises, to ensure compliance with food safety & hygiene.
Provide in-house training in food safety and hygiene.
Ensure that all food is handled, prepared, stored and transported in a satisfactory manner.
Ensure that training and performance standards are maintained in food hygiene and in the use of chemicals.
Responsible for high standards maintenance of hygiene and food safety in all the food & beverage production & related areas.
Responsible for the Pest Control program of the facility. Develop, review, & update cleaning procedures and schedules.
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
Liaise closely with Department heads to ensure that all health and food hygiene aspects to the hotel are well planned and coordinated to achieve maximum impact Demonstrate advanced knowledge of health and food hygiene issues
Assist in establishing policy and processes for food hygiene inspections
Handle all communication and regular intensive training concerning health and food hygiene standards
Motivate staff to become involved in health and food hygiene management
Conduct food / kitchen / personal hygiene audits
Ensures the food hygiene standards complied with the Government regulations
Demonstrate a knowledge of food hygiene identification, prevention and control
Maintain accurate records of food hygiene audits, analysing health deficits in the environment and take necessary action to overcome problems and prevent and control risks
Ensure procedures are in place for health and food hygiene issues
Ensures the food hygiene standards and procedures are strictly adhere to by the concerned departments
Maintain close contact with the related government authorities
To perform other assignments as requested
Contact this candidate