Customer Service Manager

Gilberto Cortijo

**** **** ****** ********* **, *1421 Phone: 347-***-**** ***.*******@*****.***

Certifications Security-Guard Loss-Prevention Armor car guard

EXPERIENCE:

Creating and updating delivery orders

Editrade Air Manifest systems - (U.S Customs shipment software)

One-ship software, Cargo Wise Software

EPIC-Online Customer Service Portal

Safe Guarding High Value Parcels procedures.

Network & System Security

Management

Knowledge of state laws/statutes

CCTV

Troubleshooting Sensormatic

Alarm and Fire Station

Focused, detail oriented and willing to take on any Task.

Security/ Customer service experience, with over ten years in protecting corporate assets and maximizing public safety. Highly skilled in responding to volatile situation and providing crisis intervention. Fast pace, able to work under pressure with team leader potential.

Skills

Systems:

Surveillance Camera and Windows/OS (all)

Networking:

Computers, Routers, Hard drives, Printers

Software:

MS Office (Word, Excel, and Outlook)

Work Experience:

Sequel International

Import Operations Coordinator, 2015- Present

Ferrari Express Inc

Armor Car guard, 2013- 2015

Century 21 Co., New York City, NY

Loss Prevention Supervisor, 2006-2012

Defender Security Services Inc, Rego Park, NY

Security Guard, 2005-2006

American Greetings, New York City, NY

Floor Manager, 2004-2005

Duties & Responsibilities:

•Import Logistics: Coordinate daily shipments arriving from variety of international stations with Airlines, US Customs Brokerages, and Armed personnel/ Vehicles for delivery to Domestic US and local Clients. Customer relations / services as working one on one with clients to ensure documents were squared away with US Customs regulations. Ensuring Clients comfort with knowing arrival times and delivery times.

•Armed guard: Operating an armor truck / messenger by foot. Safe guarding high value, stones, diamonds etc. watching the perimeter for suspicious activity. Coordinated with management via Vegas Shows and JA show. As well as other international shows, working with management on detailing the security for safe guarding the vaults and valuables.

•Overnight Post: Watching and walking the perimeters of the facility, overlooking construction and service working areas; making sure there was no suspicious activity occurring.

•Supervision: Supervised a team of twenty or more guards. Reviewing daily objective to ensure surveillance on the sales floor was 100% proof. Focusing attention to details on the sale floor. Improving guards’ abilities to identify potential external and internal theft. Escorted and/or arresting subjects that committed external theft(s) which include shoplifting, ticket switching, refund fraud, credit fraud etc.

•Floor Manager: Customer service being key objective to guaranty customers were informed correctly. Knowledge on inventory to know what was to be replenished or requested by customers. Opening and closing the store via safety for all employees.

Contact this candidate